Freshsales
Freshworks Inc.Reviews from AWS customer
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Simple software that does what we need
What do you like best about the product?
It integrates with Zapier, I can email from it, being able to use it to make calls (affordably as well), integration with other fresh products, google integration, lead progression and support.
Also, they are still working on new features, it is not a frozen product.
Also, they are still working on new features, it is not a frozen product.
What do you dislike about the product?
Not necessarily as intuitive as other products, but if you take time to figure it out you can make it work for you.
What problems is the product solving and how is that benefiting you?
Started with integration for facebook leads. Now we are using as a real CRM to track referral sources and make sure we follow up. I'm still not using it to its full potential.
Recommendations to others considering the product:
Once you get setup and decide what you want to use freshsales for, it is a great sales CRM. I'm still working to find the best process for my business. If you take the time to set it up its fun to use. Plus the phone app is good. Best part is the price though.
Excellent Product with the best price tag
What do you like best about the product?
We shopped around for a product that could do what we needed. Nothing fit the bill and FreshSales was by far the closest and best. Love this product to bits especially with all the time it saves me.
What do you dislike about the product?
Nothing yet. Everything is working fine and we love the product.
What problems is the product solving and how is that benefiting you?
Streamlining our sales process and visibility across everything.
Recommendations to others considering the product:
Try it out.
Awesome product, easy to use and efficient
What do you like best about the product?
I work in sales for a software company, we have been searching for a CRM for a long time as we only used a system that we developed. We came across FreshSales because we started to use FreshDesk- we love the fact that both products compliment each other and FreshSales is very easy to use.
What do you dislike about the product?
We have not found anything that we dislike about the product
What problems is the product solving and how is that benefiting you?
Reporting, making notes when talking with prospects, able to view e-mail history, FreshDesk integration. We have realized we were missing the follow up with prospects - people would download a trial of our software, we would contact them but then lose communication, there was no follow up beyond that; we also had no idea what our conversion rates were.
Recommendations to others considering the product:
Works nicely with FreshDesk, consider the other products the company offers to utilize integration and save time.
All-in-One CRM
What do you like best about the product?
Freshsales is an all-in-one solution for our CRM needs. It's completely integrated with G Suite on the web and can send email from inside the app itself. It also tracks the emails and notifies us of any opens and that saves our sales people a lot of time in calling to check whether a prospect has opened an email. We also like the workflows that we can build to automate certain tasks based on triggers.
What do you dislike about the product?
I still have to go to Gmail on mobile. However, at the speed at which the Freshsales team is churning out new features is encouraging that I have no doubt their mobile platform will be almost as efficient as their web version.
What problems is the product solving and how is that benefiting you?
Freshsales has effectively replaced and integrated some of the software that we're using to manage the sales process, such as email, mailing and marketing solutions and workflow management.
Our usage of Freshsales was driven by our experience using other online CRM software and we found that the ability to create unlimited custom fields, and even have a phone number integrated with the tool really helped drive our own sales process. We also liked that we didn't have to go and BCC the CRM everytime we send an email, but instead send and track the email directly from the tool.
Our usage of Freshsales was driven by our experience using other online CRM software and we found that the ability to create unlimited custom fields, and even have a phone number integrated with the tool really helped drive our own sales process. We also liked that we didn't have to go and BCC the CRM everytime we send an email, but instead send and track the email directly from the tool.
Recommendations to others considering the product:
You should consider Freshsales if you have a sales team that needs to move leads faster through the pipe. You can also drive the process through custom-made workflows which will ensure that everyone follows the needed steps before moving a deal from stage to stage.
Finally! Awesome AND simple!
What do you like best about the product?
Easy to onboard, useful features, fair pricing
What do you dislike about the product?
A bit hard to connect not "standard" email provider (strato.de)
What problems is the product solving and how is that benefiting you?
E-Mail Tracking, phone integration, great conversation documentation
Its Amazing Experience
What do you like best about the product?
We can find all we need in the same portal no need to go on different tabs.
What do you dislike about the product?
there is nothing to dislike as of now
What problems is the product solving and how is that benefiting you?
No any problems as such. In case of benefits it is time saving.
Simple and Straightforward
What do you like best about the product?
I've spent the past four years trying to find a good CRM, but with no luck. Everyone tried to cram to much stuff into it, but Freshsales has a simple intuitive interface.
What do you dislike about the product?
I don't think there is anything I would change, I had a good experience with it.
What problems is the product solving and how is that benefiting you?
Freshsales helps me keep track of what deals are on the table, what step they are on in the process, and what needs to be done to move stalled deals forwards. The main benefit I realized is clarity and organization of everything that was going on.
Solid CRM System
What do you like best about the product?
The tasking feature is a good way to share the same account information, within the company. You are able to direct another user to the account and notes in question and have your Q and A right there for reference. Also, the ability to EASILY create your own search parameters for your assigned accounts means you can use your own style with ease when tracking/coordinating your work.
What do you dislike about the product?
I wish I could see my notes, at the same time I am updating a contact. You do have to save, close, recall - you can't just look from side to side at the account. It's really not that big of a deal as a rule but is cumbersome.
What problems is the product solving and how is that benefiting you?
I am able to see several users work and easily stay on top of their follow-up, as well as my own, so that the clients get the most accurate detail. Also with the replies to emails coming directly to my account, I save a step. There are many step savers built in, from scheduling an email, to the listing of tasks, and the sorting of data in many different ways.
Recommendations to others considering the product:
All CRM's have their "quirks and perks" I like Freshsales, and find it easy to pick up, learn, use and customize to fit my needs. Take time to look for the extras that they have available in the app, that you may have overlooked.
Fresh Sales Review
What do you like best about the product?
It's streamlined, cloud based and not over developed
What do you dislike about the product?
layout of the lead screen. It would be nice to have more info in quick view
What problems is the product solving and how is that benefiting you?
Having a solid contact manager. Tracking and rating leads. Best benefit is having it accessible by other team members. FS allows us to keep nice clean data, without having to sync to a database on a hard drive that never seems to be online
Recommendations to others considering the product:
Definitely a major contender for any company that needs a solid cloud based contact manager that is easy to use, but comprehensive enough for any sales needs
Awesome application with some awesome features
What do you like best about the product?
Things which I like the best is ease to manage leads in one platform , earlier we used to use different software for each function like email , pipeline etc etc . But with fresh sales I can easily manage sending emails , viewing my pipeline , winning or loosing a deal , managing my calendar right here from one application . Best feature is email tracking so that I can see who has opened my mail and who has not
What do you dislike about the product?
frankly speaking I have not faced any problem using this software but the time delay in moving from one page to another should be reduced .
What problems is the product solving and how is that benefiting you?
I am working with sales department and our major problem which fresh sales solved was managing leads, earlier we used to use 5-6 different software for different function but now with fresh sales I can manage everything under one roof, i can send emails to customer , see lead scores and also set automatic follow up mails.
Recommendations to others considering the product:
if you are a growing company or a well established company I will recommend using it for your organization specially for sales team
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