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A very powerful CRM at surprisingly affordable price
What do you like best about the product?
Everything about Freshsales is great. Right from onboarding and setting up the account to using the advanced features, the UX is seamless. Freshsales has some unique features which we found extremely valuable and provided us with key insights that helped in closing mode deals. To name a few: in app email notifications, website visitor analytics and segmentation and automatic profile enrichment.
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What do you dislike about the product?
There is nothing to dislike about Freshsales. Although I would love to see the functionality where follow-up emails can be automated based on prospect's behavior. This can help Sales teams save lot of time.
What problems is the product solving and how is that benefiting you?
At Saleslift, we get a lot of incoming prospects. We use Freshsales to manage the pipeline, identify our ideal potential customers, engage in conversation with them and convert them as our customers.
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The greater lead administator tool
What do you like best about the product?
Managing leads is really easy and you can put all the data you want on every client and it's a great tool for team work, tasks can be assigned to you co-workers. I receive all notifications to my email when a client checks on an email that's really helpful too! I can check everything wherever I go!
What do you dislike about the product?
Is not much as I dislike, but I will be happier if the ranking points of a lead stop rising just for changing some information that was wrong or for adding new camps and info. Also, I believe it´s better if the points just rise up when the client shows his interest (feedback, answers, calls...) A quick tool to clean the data will be great, something that permits to erase a group of leads, something like "ERASE ALL UNQUALIFY LEADS" or "ERASE ALL LEADS WITHOUT DEALS". :D
What problems is the product solving and how is that benefiting you?
Most of all... making more money! this tool is amazing to have full control of all your clients and their movements, I really save a lot of time with leads that don't have any interest at all. This tool Increase the management and respond time of all the leads and deals.
Recommendations to others considering the product:
This tool will help your business and your clients to make deals and have a total control of what's happening, so you can be at your home or traveling and check what's your team doing or if they fulfil the tasks.
The advantages of using Freshsales as our CRM
What do you like best about the product?
Having used MS Dynamics for the best part of 2 years, our experience with Freshsales CRM has been excellent. From out of the box, all of our salespeople were able to use it to full advantage. Ease of implementation, user adoption and visibility are all exceptional. The salespeople love its ability to capture email threads effortlessly.
What do you dislike about the product?
The only drawback is associated with deal notes. There is a bit of confusion over where notes should reside; with the client contact, client or deal. I am sure this is something we can resolve by defining it internally.
What problems is the product solving and how is that benefiting you?
Firstly, we had a challenge around tracking and expediting our pipeline. Freshsales give us great visibility and reporting without demanding hours of non-sales input from sales staff.
Secondly, we had a challenge in forecasting for finance and resource planning, Freshsales enables us to predict and manage pipeline very accurately.
Secondly, we had a challenge in forecasting for finance and resource planning, Freshsales enables us to predict and manage pipeline very accurately.
Recommendations to others considering the product:
If you are looking to implement a simple to use, easily adopted CRM you would be pushed to find anything that measures up to Freshsales
Easy to use platform for all Sales Professionals
What do you like best about the product?
It helps to engage the leads/prospects in various way and monitor their status with lead score. This helps to identify the leads potential in closing the deal.
What do you dislike about the product?
So far so good. I don't have any comment.
What problems is the product solving and how is that benefiting you?
Lead followup and engagement
Easy & User Friendly
What do you like best about the product?
Very easy to use and available on mobile application. I love it more because it is free to start with.
What do you dislike about the product?
I need to upgrade with all existing users ( in place of few members).
What problems is the product solving and how is that benefiting you?
It is good for follow up of leads coming for overseas education & coaching classes.
Recommendations to others considering the product:
I will recommend to try this at least once and you will fall for it.
Great solution for catering to multiple support channels
What do you like best about the product?
We run an e-commerce channel management agency; being able to manage the customer support of all our clients through a single platform is a godsend!
What do you dislike about the product?
Right now, it's not possible to connect multiple instances of the same ecommerce platform for better integration. If this is added someday in the future, I would have no complaints.
What problems is the product solving and how is that benefiting you?
Streamlining customer support.
Recommendations to others considering the product:
Go for it!
Excellent support system. Very structured software.
What do you like best about the product?
I like the support system, its response and the way the support people respond. Its really appreciable.
What do you dislike about the product?
Nothing yet. Most of the features are very good , except Reports wherein it requires to strengthen.
What problems is the product solving and how is that benefiting you?
1. Sales Department activities
2. Tech projects management through Tasks.
2. Tech projects management through Tasks.
Recommendations to others considering the product:
Recommended.
Great CRM software for startups
What do you like best about the product?
I loved the fact that Freshsales has thought of all the information that is needed for a startup. Therefore it has great reports to help you to have more insights on how your business is performing.
What do you dislike about the product?
I am new with Freshsales. I definitely need some training in order to use this efficiently.
What problems is the product solving and how is that benefiting you?
Being more organized. Informing the team what the status is of the accounts
Good service that is improving
What do you like best about the product?
Fresh sales have a customer friendly team. They are responsive to emails and calls. They are happy to customise the product for your business requirements. They are also frequently adding new services and updating their product
What do you dislike about the product?
At some point we would like to integrate it into our other databases
What problems is the product solving and how is that benefiting you?
Customer database and record of client interactions
Freshsales CRM Review - Best ever!
What do you like best about the product?
I like the up-top-date interface the best. Not cluttered and well designed with ability to deep-dive within a click or two.
What do you dislike about the product?
Having used many CRMs in the past which did have several things I did not like (too cumbersome, bad taxonomy or navigation, etc.) - Sugar, InsideSalesBox, SalesForce, Pardot, and various others, I am not sure there is anything I do not yet like with Freshsales.
What problems is the product solving and how is that benefiting you?
Simple and quick management of various pipelines for a small, one-man consulting shop - I have a few and varied irons in the fire, and needed something that allows me to manage the contacts, leads and tracking of everything in a fluid manner.
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