Freshsales
Freshworks Inc.Reviews from AWS customer
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A great CRM - Great Featureset and amazing support
What do you like best about the product?
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory.
I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request that is created as a lead in Freshsales.
Leads get converted to contacts in Freshsales when their account is setup which then uses Zapier integration to push to billing systems and support systems.
I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request that is created as a lead in Freshsales.
Leads get converted to contacts in Freshsales when their account is setup which then uses Zapier integration to push to billing systems and support systems.
What do you dislike about the product?
There are some small aesthetics that are annoying but not show stoppers. In some areas the email text box is quite small and requires a lot of scrolling on longer messages.
What problems is the product solving and how is that benefiting you?
We adopted Freshsales to help track leads for a software app our business had launched. We needed to be able to track leads through different stages of demo and signup and ensure communication within our team was efficient and people weren't slipping through the cracks.
Awesome CRM
What do you like best about the product?
UI is great, working very smooth, free version has so many features to use.
What do you dislike about the product?
a higher level plan pricing high as an Indian client.
What problems is the product solving and how is that benefiting you?
I can manage my leads from anywhere and anytime. it is like magic to manage your leads in such a way.
Recommendations to others considering the product:
na
Great UX, great features!
What do you like best about the product?
Integrated phone with local number and deals pipeline.
What do you dislike about the product?
Estate plan (top) is too expensive for us. Can't make phone calls with the app.
What problems is the product solving and how is that benefiting you?
Sales process. Awesome flow.
Recommendations to others considering the product:
Go for it!
Manager Technical Support Services
What do you like best about the product?
The seamless and intuitive flow it allows one to use.
What do you dislike about the product?
Would like to see some more new features to import phone contacts, etc.
What problems is the product solving and how is that benefiting you?
Incorporating the sales and warranty details for our clients
Exceptional Customer Service and Support
What do you like best about the product?
Having a great experience using FreshService (IT ticketing system), it seemed natural for us to look to FreshSales for a CRM system. Both systems integrate well with one another. FreshSales is able to track and manage communication from a perspective client through an entire process.
What do you dislike about the product?
While the system is still relatively new, having the ability to scan business cards and import them directly into the CRM would be great.
What problems is the product solving and how is that benefiting you?
Business solutions include details about each perspective or current client available to each of our employees fingertips.
Easy to use
What do you like best about the product?
I love that Freshsales is super user-friendly and intuitive. Their customer service is timely and helpful as well
What do you dislike about the product?
There's a lot on there that I haven't had the time to look at yet so far everything I've seen, I've liked
What problems is the product solving and how is that benefiting you?
It helps us keep track of contracts up for renewal and keep track of upsell numbers without having to keep complex excel sheets
Great CRM with Full Feature-set and Extensive Integrations
What do you like best about the product?
The simplicity of the CRM use on mobile is fantastic. Easy to use on the go is a priority.
What do you dislike about the product?
Looking for additional options to integrate with our marketing automation platform so we can trigger additional actions based on the pipeline stage.
What problems is the product solving and how is that benefiting you?
Freshsales keeps track of all our leads, contacts, and upcoming sales opportunities and integrates well with our marketing automation platform.
Recommendations to others considering the product:
Certainly, try this platform and seriously consider it when evaluating alternatives.
Amazing visual CRM tool
What do you like best about the product?
I love the ability to filter information, manage tasks and next steps with my teams, and how it is visual and easy to use
What do you dislike about the product?
The app is not as functional as the website... yet. Specifically speaking about the pipeline view.
What problems is the product solving and how is that benefiting you?
Communication and essential CRM needs
Big Improvement
What do you like best about the product?
The system is intuitive - unlike our past CRM. I also appreciate the drag and drop interface and the ease in converting people from lead to account to deal.
What do you dislike about the product?
The email conversation seem a bit hard to manage but I'm not in the app every minute.
What problems is the product solving and how is that benefiting you?
Tracking sales opportunities for a far flung sales team.
Recommendations to others considering the product:
I appreciate that they upgrade the product with good frequency.
flexible CRM Tool
What do you like best about the product?
Beamershop24.de has been working successfully with freshsales for a year. Deciding for a system, it was crucial for us that we were able to adapt the CRM tool to our requirements. Freshsales gives us a 100% control over our deals and our lead management has been greatly improved.
What do you dislike about the product?
Currently we are missing only a dashboard.
What problems is the product solving and how is that benefiting you?
Sales increasement, Lead Management
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