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Freshsales

Freshworks Inc. | 1

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External reviews

1,172 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Oluwatimilehin O.

Fresh Sales is an awesome CRM tool

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
The fact that freshslaes give a central view of the sales activites done at the comfort of a dashboard. And that the tool is accessible also on a mobile device. This solution is a great CRM solution that provides a central solution that helps to follow through the sales process of businesses using event tracking, prospecting activities , track customers interaction, managing sales activities, reliable customer support, and share information with colleagues. The freshsales CRM also helps to give an overview of the sales activities done to the sales manager and keeps accurate track of reports.
What do you dislike about the product?
Freshsales is a cloud based solution that is mostly compartible with cloud based and cloud oriented enviroments so for an organization that is fully on-prem enabled it maybe be a downside for them using the solution.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of non visibility of my sales processes. Fresh sales has made me more productive as I get to have a better view of how my sales processes are going and to keep proper tracks. Now i can get to viem my deals in the pipeline and set sales goals and target and get to achieve this goals.


    Joseph B.

Freshsales experience

  • August 17, 2023
  • Review verified by G2

What do you like best about the product?
After utilizing it for a bit and gaining a level of comfort, it allows me to very easily keep track of my clients and their needs.
What do you dislike about the product?
The app still is a bit difficult to navigate.
What problems is the product solving and how is that benefiting you?
Freshsales is solving my problems with keeping up with clients emails and information.


    Dumi S.

Freshsales is a very informative system

  • August 16, 2023
  • Review verified by G2

What do you like best about the product?
The options in display. Table and Kanban
What do you dislike about the product?
The ability to not see all the details on a deal
What problems is the product solving and how is that benefiting you?
It give you a option to filter leads according to your needs. Makes it quicker to get hold of clients


    Reggie S.

A likely lifelong user of Freshsales

  • August 15, 2023
  • Review verified by G2

What do you like best about the product?
Freshsales is easy to use and has great marketing features.
What do you dislike about the product?
I honestly can't say what I do not like about Freshsales.
What problems is the product solving and how is that benefiting you?
1. Tracking task and meetings
2. Email Marketing
3. Client management


    Computer Software

Good CRM but lacks integrations

  • August 12, 2023
  • Review verified by G2

What do you like best about the product?
It has an easy to use interface and it's not too costly
What do you dislike about the product?
Integrations are weak. Not many cal recording softwares for example integrate with freshsales
What problems is the product solving and how is that benefiting you?
Helps me tracks my leads and gives out team visibility into how the outbound process is working


    Amit B.

Flawless CRM

  • August 11, 2023
  • Review verified by G2

What do you like best about the product?
I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests.
What do you dislike about the product?
Please add features like widget on Outlook to link emails from the Outlook pane to the Freshsales similar to what Salesforce has feature like Salesforce lightning. This will help in maintaining accurate records.
What problems is the product solving and how is that benefiting you?
Reducing time in searching for leads, classifying leads & keeping us updated on activities etc.


    José Manuel S.

Freshsales Review

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
Their ease to use and friendly interface
What do you dislike about the product?
Some important functions needs technical skills
What problems is the product solving and how is that benefiting you?
Allow to hace an order and noot miss any business opportunity


    Cristian P.

Great Experience, easy to use

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
It is user friendly and you can organize wey well your customers
What do you dislike about the product?
I have not seen anything that I dislike.
What problems is the product solving and how is that benefiting you?
It lets me be orginzed with my leads and be able to send emails from it.


    Darlene H.

one of the great advantages of Freshsales!

  • August 10, 2023
  • Review provided by G2

What do you like best about the product?
Truly, one of the greatest advantages of Freshsales is the ability to access the contact information via the cell phone.
When I am out of my office and need a client's telephone number, all I have to do is access the Freshsales mobile application.
What a marvelous convenience !
What do you dislike about the product?
At this time, I cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
All of the informationt at my immediate disposal. People ask me how many clients I have. Until I had everything added to the CRM, I had NO idea how many clients I had.


    Mark C.

Great tool, very sales focused, could do with some extra CRM features but definitely recommend.

  • August 10, 2023
  • Review verified by G2

What do you like best about the product?
The integration with linkedin really helps build a picture of the person you are communicating with and the suggestions for who might be connected to them are very helpful to build a better understanding of the organisation.
What do you dislike about the product?
It can be challenging to find historical information from older conversations and to pin or highlight important info.
What problems is the product solving and how is that benefiting you?
We needed a place to store our customer information and make our conversations visible to others. Freshsales has definitely helped us achieve that goal.