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Solid platform, great customer service
What do you like best about the product?
Customer service from everyone has been fantastic. In particular Vidhya Lakshmi, Joseph Preetham and Kenneth Joseph.
Thanks team, I look forward to growing our business moving forward.
Thanks team, I look forward to growing our business moving forward.
What do you dislike about the product?
Still a new platform so there are some developments and integrations that are yet to happen (i.e. Xero and MYOB). I'm confident with time these will be pushed through.
What problems is the product solving and how is that benefiting you?
Sales pipeline management. More visibility over
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Excellent Sales tool
What do you like best about the product?
Freshsales has a lot of features which are very helpfull. It's perfect solution for B2B and B2C.
What do you dislike about the product?
nothing at this moment, this tool it's new (2016-2017) but their development it's very fast
What problems is the product solving and how is that benefiting you?
it's not a simple sales tool. It's complete Crm (b2b+b2c) sales tool, call center and website tracker.
It's everything that a sales tool should be!
It's everything that a sales tool should be!
Recommendations to others considering the product:
Buy it!
Intuitive and powerful
What do you like best about the product?
The fact that you can try out most of the powerful features in the free tier and then make a decision. The product is extremely intuitive and highly recommend it to everyone who is in the market for a Sales First CRM.
What do you dislike about the product?
I would love to see conversations / team inbox in the free version with a one time limit. This way, the users would start using the feature and would push the company to move to a paid version once the cap on conversations is up.
Also, when users receive an email response from a prospect - would love to see a notification.
Also, when users receive an email response from a prospect - would love to see a notification.
What problems is the product solving and how is that benefiting you?
Tracking leads, deals and conversations for our startup. The API is very useful to connect and pull data from different sources.
Fresh Sales
What do you like best about the product?
The flexibility of Fresh Sales is great, the functionality better, but best of all is the reponse and enthusiasm of the sales and support teams.
What do you dislike about the product?
Nothing - Yet, I will report back when we have been using it for over 12 months !
What problems is the product solving and how is that benefiting you?
Fresh Sales has enabled us to contact new prospects and leads in a structured manner with a minimal learning curve.
Recommendations to others considering the product:
Go for it, great product and even better Team.
Freshsales
What do you like best about the product?
Freshsales makes it incredibly easy to automate the tasks that our sales team encounters every day. From keeping up with old contacts, to importing and updating new leads, we've always been able to quickly control and delegate the sales efforts of our team with Freshsales.
What do you dislike about the product?
I appreciate Freshsales effort to introduce email marketing campaigns but I believe that there is still some room for improvement from a use-ability standpoint.
What problems is the product solving and how is that benefiting you?
FlashFrame has struggled since its inception to market its services, wading through a complicated marketplace with an eclectic group of contacts to find potential buyers and navigate strange relationships . Freshsales's endless customization has enabled us to sift the noise and easily manage contacts with complicated accounts and an ever changing group of contacts.
Recommendations to others considering the product:
There is a lot of customization in the early stages to develop the CRM models and how you'll share. While its important to not get overwhelmed with all of the features, its also still quite easy to make changes further down the line so don't be too worried about making any 'mistakes'.
Great UI - Includes Necessary Features
What do you like best about the product?
Out of the box, easy to use CRM. Live customer support.
What do you dislike about the product?
Nothing so far, but I haven't tested all the features.
What problems is the product solving and how is that benefiting you?
Tracking e-mails, managing sales pipeline, keeping records of conversations.
Bad support and customer service
What do you like best about the product?
Price & features is good compared to other CRM's and the functionality is also really quite good.
What do you dislike about the product?
It's quite buggy and poorly designed and the support doesn't really understand how the system works. It's not up to modern quality assurance standards for a SaaS
What problems is the product solving and how is that benefiting you?
CRM for sales
Great UX, simple and powerful Segment integration is why I love Freshsales
What do you like best about the product?
After considering multiple CRM tools and having worked with SalesForce in the past we decided to go with Freshsales, and we are very happy with the decision. We are a small company, and we don't have time to do custom integrations or to train our team on complex tools like SalesForce, so Freshsales easy-to-use UI, their Segment integration, and affordable price are the main things that make the tool perfect for us
What do you dislike about the product?
I'd like to see more tools for customer success to help us maintain our existing customers happy. Automated emails similar to customer.io and Intercom would be great as well.
What problems is the product solving and how is that benefiting you?
Sales and customer success
Worth trying! Freshsales is definitively an excellent CRM tool at a very affordable price.
What do you like best about the product?
I used Microsoft Business Contact Manager (BCM) for years… just because it was included with my Microsoft Office license. I bought a new computer a couple of months ago and I experienced that my Microsoft Office license wasn’t supported on this new machine and that BCM had been discontinued.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
What do you dislike about the product?
I would love to have the ability to generate PDF reports.
What problems is the product solving and how is that benefiting you?
No need to synchronize my data between my computer and my smartphone. I always have access to all my data and I can update them from any device. The app is just perfect!
Recommendations to others considering the product:
You can start with the free edition (Sprout) and consider to upgrade to another plan later if you are looking for additional features available in the other plans.
Great tool
What do you like best about the product?
Helps manage the sales funnel better than any other tool we have used so far.
What do you dislike about the product?
Mailbox on the mobile app is a missing feature.
What problems is the product solving and how is that benefiting you?
It helps us manage sales without hassle. One tool covering all process required to manage and effective sales team
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