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Best in class user experience
What do you like best about the product?
After trying out several CRMs most of which were built for an older generation of businesses, and were only modified to suit the needs of today's fast growing internet businesses, Freshales stands apart as a product built from the ground up with modern business needs in mind. The intuitive integration with their Chat (freshchat) and Support (freshdesk) applications are an added bonus.
What do you dislike about the product?
They currently do not support tracking emails sent through clients other than from Fresales. A chrome/outlook plugin to track these messages sent from our current clients would be a huge plus.
What problems is the product solving and how is that benefiting you?
We are a workflow automation platform and use Freshsales to onboard users. We use a concierge onboarding process with strong feedback loops and Freshsales helps us manage that cycle easily.
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Freshsales is awesome!
What do you like best about the product?
Freshsales is truly a pleasure to use. We moved from Salesforce to Freshsales. It is easier and less time consuming to manage relationships with our pipeline and customers. The built in phone and email is amazing. I particularly like the Segment integration. We can pull in all sorts of product usage information into the CRM.
What do you dislike about the product?
There is nothing I dislike about Freshsales. I recommend starting a free trial to see for yourself.
What problems is the product solving and how is that benefiting you?
It is easier and less time consuming to manage relationships with our pipeline and customers.
Freshsales has provided us valuable information about our business and customer behaviour.
What do you like best about the product?
Simple GUI and detailed coverage of information process.
What do you dislike about the product?
Lack of integration with other modules like Freshdesk Support.
What problems is the product solving and how is that benefiting you?
Keeping records and track of customer enquiries in structured format to be utilised at various stages was a problem, with single window, we take benefit of processing info n followup all from one place.
Fresh sales has improved communications and ability to conclude sales with ease.
What do you like best about the product?
Activity reports and ability to attach files
What do you dislike about the product?
no dislikes as yet. Cannot complain about the price as use the free version.
What problems is the product solving and how is that benefiting you?
Sharing of information and accountability
An extremely reliably and responsive user experience
What do you like best about the product?
Freshsales has an extremely reliably and responsive user experience across web, iOS and Android app. It is highly configurable and integrates will with other services like google apps calendar, google apps mail, and freshdesk. We have integrated their APIs into our app as well - to capture customer data directly into the CRM. The flexibility in generating all kinds of report is simply mind blowing. With the recent addition of the ability of attaching files via their web app, they have satisfied all the possible scenarios that we face in maintaining customer relationship.
The timeline feature which shows interactions with a lead/customer is simple awesome - it gives a quick overview of our history with the lead/contact till now.
The timeline feature which shows interactions with a lead/customer is simple awesome - it gives a quick overview of our history with the lead/contact till now.
What do you dislike about the product?
Wish they would make file attachment/viewing and call logs on their android apps as well. Waiting for them to implement "customer visit log" in their web app timeline
What problems is the product solving and how is that benefiting you?
At Ergoptix, we are a manufacturer of dental loupes and dental LED headlamps. Our customers are dentists - who themselves are entrepreneurs in their own right. So conversion requires multiple visits and communications. Freshsales helps keep our sales team organized - appointments, tasks, lead score all help us ensure that we never drop the ball in following up with leads.
Recommendations to others considering the product:
Go for it! it will help keep your sales team organized and keep chaos out of your life.
Freshsales for non-profits
What do you like best about the product?
Intuitive interface makes it easy for a non-pro like myself to organize contacts and schedule activities
What do you dislike about the product?
I haven't found anything not to like when using for my purposes
What problems is the product solving and how is that benefiting you?
Keeping track of contacts,organizations, and appointments for our non-profit
Absolutely brilliant
What do you like best about the product?
The intuitive design with which the service is structured with small to medium businesses in mind.
What do you dislike about the product?
Nothing to dislike as such in freshsales service
What problems is the product solving and how is that benefiting you?
Sales prospecting and closing for snackexperts.com. Swift and versatile solution with a focus on end user.
Recommendations to others considering the product:
Give it a shot. You will feel the change
An Intuitive CRM from a company that understands sales
What do you like best about the product?
The Marketing Automation that comes with FreshSales makes the job of my sales team easier.
What do you dislike about the product?
The user interface can be better designed
What problems is the product solving and how is that benefiting you?
A CRM that I can rely on and that's affordable. It is actually used by my team
Recommendations to others considering the product:
You won't go wrong with this CRM
Making the Complex Simple
What do you like best about the product?
FreshSales allows your sales team the ability to manage multiple clients and pick up the conversation for a team mate who is unavailable. With the document templates, lead tracker and simple interface, my team can focus on what they do best while not wasting time making reports to upper management or searching for proposals sent 10 years ago. We can also keep our partners in the loop with limited access to view the sales pipeline and projections for their product sales.
What do you dislike about the product?
Honestly there isn't much to dislike. The support is excellent. I haven't felt abandoned since i signed up. If there are any suggestion i would like to make, it would be to have integrations with the helpdesk to convert prospective tickets/customers into sales leads.
What problems is the product solving and how is that benefiting you?
FreshSales has helped us keep track of the sales pipeline with clients as well keep track of tasks to be accomplished. It has helped us be more efficient, professional and in control of our interactions with clients.
Recommendations to others considering the product:
Give it a shot, you won't regret it.
Excellent CRM tool
What do you like best about the product?
It enables me to connect with customers through different channels in one window. I can use it my mobile is another crucial element I find most use as I travel a lot.
What do you dislike about the product?
Even though the customer lead updation is useful. I don't find space to add custom information.
What problems is the product solving and how is that benefiting you?
Reduces the task of tracking the communication. Creates a timeline for understanding the status of and help to follow up my previous conversation from any place.
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