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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,167 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Debbie C.

FreshSales is easy to use and setup, you can focus on actions and grow your business.

  • March 01, 2017
  • Review provided by G2

What do you like best about the product?
Easy to use. Allows us to reach out to new customers. Like that is connects to Fresh Desk.
What do you dislike about the product?
Do not dislike, still setting up features and everything is working great.
What problems is the product solving and how is that benefiting you?
Focus on new sales. Having everything in one spot.
Recommendations to others considering the product:
Yes


    Mohammed A.

Best & Affordable CRM for Startups

  • February 28, 2017
  • Review verified by G2

What do you like best about the product?
We love the fact that email and phone is present within the CRM which is a huge productivity boost for us. Previously, we used to use multiple email tools to track and run sales campaigns. But now with Freshsales, we are able to do everything within the CRM and keep track of the entire activity log.

Another thing we really love as a startup is the lead scoring as we do not have the time to look at all our leads but only our most important set of leads, which Freshsales helps us out making us spend time on the right leads.
What do you dislike about the product?
There is nothing we dislike about Freshsales yet. Whenever we have had trouble or issues, the team seems to have been very responsive and solved our queries in no time.
What problems is the product solving and how is that benefiting you?
We manage our inbound leads through Freshsales. Qualifying, Following up, Closing the deal with one platform is easier like never before.


    Rajdip B.

Fresh Sales

  • February 23, 2017
  • Review verified by G2

What do you like best about the product?
We like the tool as it's very friendly. We are really Thankful to Kenneth who has been just amazing in helping us throughout.
What do you dislike about the product?
Nothing as of now. We like the service and the Product a lot. Kenneth and Madhuvanti have been amazing. Thumbs up for them.
What problems is the product solving and how is that benefiting you?
We are reaching out to multiple users and are providing them a platform wherein they can establish themselves and Fresh Sales has been very helpful for us.
Recommendations to others considering the product:
Please try out Fresh Sales. It's really awesome.


    Avinash K.

Best CRM for Affordable Price

  • February 21, 2017
  • Review provided by G2

What do you like best about the product?
Over the last 1 year, we switched between 2 CRM. Both of them had their own specialties but both missed features which should have been common.

We tried Freshsales, and the CRM did exactly fix all our requirements, starting from email tracking, Deal Creation, User Website Tracking, Lead score and much more.

There were also few other CRM does the same thing what Freshsales do but they were charged way high than freshsales.

Features we Liked the most
Lead Scoring
Website Event Tracking
Auto Lead Capturing
Real Time Email Tracking


What do you dislike about the product?
There is not migration available from many top CRM it is limited.
What problems is the product solving and how is that benefiting you?
We Inkmonk are a print marketplace who helps customers to find local sellers and place the order to them directly.


    Rita S.

Easy to use and great support

  • February 16, 2017
  • Review verified by G2

What do you like best about the product?
It's very easy to use!!!
New users adapt very quickly!
Even as a new tool with a little bit to enhance, the support is always there; effective and fast.
All that at an accessible cost.
What do you dislike about the product?
I would like to be possible so choose to watch a deal, as a manager. It would be very helpful to be notifyed when there's a new activity (e-mail, appointments, tasks, files...) with a deal.
What problems is the product solving and how is that benefiting you?
Each user is independent and can work freely. Meanwhile it's easy to create visualizations that make it possible to monitor the progress of the team.


    Netania V.

Came like fresh breeze when needed most in our new startup business

  • February 08, 2017
  • Review provided by G2

What do you like best about the product?
Keeping track of all info of your leads, progress made and all contact details in one place. The advantage is also that all sales persons can update as they go and info is directly available to the rest of the team.
Like the task and appointment function, integrated with email and timeline tracking of all actions taken.
What do you dislike about the product?
The only feature I miss is to export a list of contact details etc. to eg. excell and print a hardcopy of details.
What problems is the product solving and how is that benefiting you?
When salespersons work on their own database - it is a mammoth task to update all the info daily into one file and to keep track of all info added and actions taken, and to be up to date available to the whole team.
In a startup of a business you don't have the time for that and keeping track of leads and progress is essential. Usually CRM packages cost you something - Freshsales also helped us as it is free when you need it most - the beginning. You can grow with them as your business is growing.


    Chamara P.

Best CRM for Startups

  • February 07, 2017
  • Review verified by G2

What do you like best about the product?
Intuitive interface and features plus the great support.
What do you dislike about the product?
Very very little to dislike but hope the product will evolve.
What problems is the product solving and how is that benefiting you?
We are solving the user journey from support to sales.


    Information Technology and Services

WOW !!! We Love Freshsales - Exceeded all of our expectations and saved us $$$$$$

  • February 02, 2017
  • Review verified by G2

What do you like best about the product?
After experiencing many CRM systems for past 10 years (Sales Force, Insightly, Podio and many others) we came upon freshsales because we were using freshdesk (another great support package we have been using for past 5 years). It is straight forward to use and has all advanced features at fraction of the cost compared to salesforce and many other systems. I can email directly from the app no exotic tricks to get email messaging working within the CRM which was a pain with many other CRM systems out there.
What do you dislike about the product?
NOTHING AT ALL - Keep up the good work. Please add more features as time passes, do not let the product stay stagnant. constant improvement will ensure it is current with customer needs and trends.
What problems is the product solving and how is that benefiting you?
Email communication, lead management, web analytics and many other features to list that is essential in lead and sales management.
Recommendations to others considering the product:
Freshsales blows away the competition, support is easy to get to, the solution is easy to use and very modern. I would highly recommend this over anything else in the marketplace. believe me you will save hundreds of hours and dollars and not get frustrated like the other systems and I say that from my own experience from the past 5 years.


    Banking

My Experience with Freshsales

  • February 02, 2017
  • Review provided by G2

What do you like best about the product?
The features of the CRM software and the support that I get from freshsales is outstanding.
What do you dislike about the product?
Haven't found anything to dislike so far.
What problems is the product solving and how is that benefiting you?
I really like the tracking of lead and deal stages. Also managed to integrate freshsales into the business website for capturing leads.


    Computer Software

Using Freshsales for our business

  • February 02, 2017
  • Review verified by G2

What do you like best about the product?
Freshsales is the most user-friendly CRM we came across, all my colleagues have found their way in no-time.
What do you dislike about the product?
It would be nice to have the ability to search in e-mails
What problems is the product solving and how is that benefiting you?
Now it's possible for every employee to see the status and communications with our customers