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Bad support and customer service
What do you like best about the product?
Price & features is good compared to other CRM's and the functionality is also really quite good.
What do you dislike about the product?
It's quite buggy and poorly designed and the support doesn't really understand how the system works. It's not up to modern quality assurance standards for a SaaS
What problems is the product solving and how is that benefiting you?
CRM for sales
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Great UX, simple and powerful Segment integration is why I love Freshsales
What do you like best about the product?
After considering multiple CRM tools and having worked with SalesForce in the past we decided to go with Freshsales, and we are very happy with the decision. We are a small company, and we don't have time to do custom integrations or to train our team on complex tools like SalesForce, so Freshsales easy-to-use UI, their Segment integration, and affordable price are the main things that make the tool perfect for us
What do you dislike about the product?
I'd like to see more tools for customer success to help us maintain our existing customers happy. Automated emails similar to customer.io and Intercom would be great as well.
What problems is the product solving and how is that benefiting you?
Sales and customer success
Worth trying! Freshsales is definitively an excellent CRM tool at a very affordable price.
What do you like best about the product?
I used Microsoft Business Contact Manager (BCM) for years… just because it was included with my Microsoft Office license. I bought a new computer a couple of months ago and I experienced that my Microsoft Office license wasn’t supported on this new machine and that BCM had been discontinued.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
What do you dislike about the product?
I would love to have the ability to generate PDF reports.
What problems is the product solving and how is that benefiting you?
No need to synchronize my data between my computer and my smartphone. I always have access to all my data and I can update them from any device. The app is just perfect!
Recommendations to others considering the product:
You can start with the free edition (Sprout) and consider to upgrade to another plan later if you are looking for additional features available in the other plans.
Great tool
What do you like best about the product?
Helps manage the sales funnel better than any other tool we have used so far.
What do you dislike about the product?
Mailbox on the mobile app is a missing feature.
What problems is the product solving and how is that benefiting you?
It helps us manage sales without hassle. One tool covering all process required to manage and effective sales team
Best in class user experience
What do you like best about the product?
After trying out several CRMs most of which were built for an older generation of businesses, and were only modified to suit the needs of today's fast growing internet businesses, Freshales stands apart as a product built from the ground up with modern business needs in mind. The intuitive integration with their Chat (freshchat) and Support (freshdesk) applications are an added bonus.
What do you dislike about the product?
They currently do not support tracking emails sent through clients other than from Fresales. A chrome/outlook plugin to track these messages sent from our current clients would be a huge plus.
What problems is the product solving and how is that benefiting you?
We are a workflow automation platform and use Freshsales to onboard users. We use a concierge onboarding process with strong feedback loops and Freshsales helps us manage that cycle easily.
Freshsales is awesome!
What do you like best about the product?
Freshsales is truly a pleasure to use. We moved from Salesforce to Freshsales. It is easier and less time consuming to manage relationships with our pipeline and customers. The built in phone and email is amazing. I particularly like the Segment integration. We can pull in all sorts of product usage information into the CRM.
What do you dislike about the product?
There is nothing I dislike about Freshsales. I recommend starting a free trial to see for yourself.
What problems is the product solving and how is that benefiting you?
It is easier and less time consuming to manage relationships with our pipeline and customers.
Freshsales has provided us valuable information about our business and customer behaviour.
What do you like best about the product?
Simple GUI and detailed coverage of information process.
What do you dislike about the product?
Lack of integration with other modules like Freshdesk Support.
What problems is the product solving and how is that benefiting you?
Keeping records and track of customer enquiries in structured format to be utilised at various stages was a problem, with single window, we take benefit of processing info n followup all from one place.
Fresh sales has improved communications and ability to conclude sales with ease.
What do you like best about the product?
Activity reports and ability to attach files
What do you dislike about the product?
no dislikes as yet. Cannot complain about the price as use the free version.
What problems is the product solving and how is that benefiting you?
Sharing of information and accountability
An extremely reliably and responsive user experience
What do you like best about the product?
Freshsales has an extremely reliably and responsive user experience across web, iOS and Android app. It is highly configurable and integrates will with other services like google apps calendar, google apps mail, and freshdesk. We have integrated their APIs into our app as well - to capture customer data directly into the CRM. The flexibility in generating all kinds of report is simply mind blowing. With the recent addition of the ability of attaching files via their web app, they have satisfied all the possible scenarios that we face in maintaining customer relationship.
The timeline feature which shows interactions with a lead/customer is simple awesome - it gives a quick overview of our history with the lead/contact till now.
The timeline feature which shows interactions with a lead/customer is simple awesome - it gives a quick overview of our history with the lead/contact till now.
What do you dislike about the product?
Wish they would make file attachment/viewing and call logs on their android apps as well. Waiting for them to implement "customer visit log" in their web app timeline
What problems is the product solving and how is that benefiting you?
At Ergoptix, we are a manufacturer of dental loupes and dental LED headlamps. Our customers are dentists - who themselves are entrepreneurs in their own right. So conversion requires multiple visits and communications. Freshsales helps keep our sales team organized - appointments, tasks, lead score all help us ensure that we never drop the ball in following up with leads.
Recommendations to others considering the product:
Go for it! it will help keep your sales team organized and keep chaos out of your life.
Freshsales for non-profits
What do you like best about the product?
Intuitive interface makes it easy for a non-pro like myself to organize contacts and schedule activities
What do you dislike about the product?
I haven't found anything not to like when using for my purposes
What problems is the product solving and how is that benefiting you?
Keeping track of contacts,organizations, and appointments for our non-profit
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