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Excellent Customer Service!
What do you like best about the product?
Fresh Sales is one of the easiest sales tools we've ever used. The functionality is brilliant and you can literally add anything you need to reports and such. It is fast becoming a vital part of our business and we wouldn't want to be without it now!
What do you dislike about the product?
I have yet to come across something I'm not happy with.
What problems is the product solving and how is that benefiting you?
All the benefits of using a CRM.
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Very Good
What do you like best about the product?
Ease of use and the ability to track right from the user's activity on the website and all the way through the key touch points inside our application is very valuable for our AEs. This helps us to use a single system instead of relying on many tools to understand the context.
Focusing on the lead enrichment and lead scoring right from the initial release gives the confidence that this product will make the life of our AEs simple; letting them focus on spending time with prospects instead of having to deal with multiple tools.
Google Apps integration is a big plus for us. This helps our AEs just to keep using only Freshsales for everything and never having to leave it :)
Focusing on the lead enrichment and lead scoring right from the initial release gives the confidence that this product will make the life of our AEs simple; letting them focus on spending time with prospects instead of having to deal with multiple tools.
Google Apps integration is a big plus for us. This helps our AEs just to keep using only Freshsales for everything and never having to leave it :)
What do you dislike about the product?
More than the features we dislike, we would love to see them fill some of the gaps in the reporting, improved capabilities in API as we are automating a lot and improved enrichment for the leads.
What problems is the product solving and how is that benefiting you?
As we doubling down on the sales team, we want to streamline the sales process and let our AEs spend their time on prospects. With Freshsales API, we are able to just do this!
Recommendations to others considering the product:
Having used other products from Freshdesk, I'm pretty sure Freshsales team will keep building features to meet your sales automation needs :)
Freshsales is one of the best CRM platforms in the market today
What do you like best about the product?
Take Diversion is an active sports, fitness and entertainment startup by Kode Entertainment Ventures Pvt Ltd. At Take Diversion we have tried out several leading CRM platforms to manage our customer data and communication. But Freshsales is the platform we stuck with till date. After using Freshsales for more than 8 months till date, we are happy to say that this is the most flexible, reliable and out of the box solution that fit our need.
Simplicity, no-nonsense platform that is reliable. Accessible across multiple devices and channels.
Simplicity, no-nonsense platform that is reliable. Accessible across multiple devices and channels.
What do you dislike about the product?
As a small and growing company, there isn't much to dislike in Freshsales at this point. The integration with FreshChat is a welcome move and the ease to connect with customers across chat and email is so simple with Freshsales.
What problems is the product solving and how is that benefiting you?
We save a lot of time tracking customer metrics, communication and more with Freshsales. Everything is a one or two click process for us.
Recommendations to others considering the product:
Go ahead, this is a no brainer
Working with Freshsales
What do you like best about the product?
We were working with another CRM and moved over to Freshsales. We really like the responsiveness of the system and the constant additions of new features
What do you dislike about the product?
The integration between Frashsales and Mailchimp through Zapier could be better
What problems is the product solving and how is that benefiting you?
Direct marketing to potential new customers
Great tool for beginner to start with
What do you like best about the product?
The UI and UX are really clean and easy to setup. It has a task and appointment management which helps you to manage all the meetings from the tool itself. The email sending and excel import work very beautifully.
What do you dislike about the product?
I faced some issue with import of Excel.
What problems is the product solving and how is that benefiting you?
This is a very good tool which helped me to keep track of everything very neatly.
Great CRM Tool - New Business
What do you like best about the product?
Fresh Sales is an easy to use tool right out of the gate and the support staff is excellent.
What do you dislike about the product?
I haven't found anything at this point I'm unsatisfied with.
What problems is the product solving and how is that benefiting you?
I was looking for a way to keep track of my referral relationships and better develop them through managed and consistent touches. Fresh Sales gives me an effective and efficient way to do this.
Recommendations to others considering the product:
If you are looking for a cost effective and straightforward product, FreshSales successfully ticks all the boxes.
first use in CRM to my business
What do you like best about the product?
Very simple UI
I have not used it yet, but explore some of the features, it seems like a very intuitive system to use
Look forward to start working
customer service is excellent
integration with freshdesk
I have not used it yet, but explore some of the features, it seems like a very intuitive system to use
Look forward to start working
customer service is excellent
integration with freshdesk
What do you dislike about the product?
some minor features are missing but I not see anything important :)
What problems is the product solving and how is that benefiting you?
using a lot of channels, and controlling the customers record
Easy and Complete
What do you like best about the product?
I started using Freshsales after using Freshservice and it was a good experience as well. It is easy to use, it has all I needed for our business and the best thing is that you do need a 12 hour training to use it, for me that is a big plus as my work time is very limited.
What do you dislike about the product?
From what I've used now I do not dislike anything, I still need to explore more of the system.
What problems is the product solving and how is that benefiting you?
Sales and lead management.
Recommendations to others considering the product:
Try Freshsales, you will not regret it.
Freshsales is user friendly and direct
What do you like best about the product?
How simple and clear the user interface is while still providing expected features of any good CRM
What do you dislike about the product?
There arent alot of security options such as IP whitelisting, access reports, other forms of access logging.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of trying to keep track of business leads and track opportunities through the sales cycle
Recommendations to others considering the product:
If you're looking for a CRM that is straight forward and will allow you to focus on the action then this is for you. Freshsales is not complex or filled with features that are hard to understand.
Great value, easy to get started!
What do you like best about the product?
Freshsales has a great interface, and it's quite snappy compared to other online CRM services we tried. Importing leads from comma-delimited (CSV) files is a breeze, and the ability to add custom fields to a lead profile is great. The new 'files' feature looks great, and will give us the ability to attach our own internal documents to our leads and accounts. We looked at multiple other online products, but Freshsales seemed to be the most polished and complete for our needs.
What do you dislike about the product?
Thus far I have not found anything that I dislike about the product.
What problems is the product solving and how is that benefiting you?
As a new startup with multiple remote workers, we needed an easy-to-use online system that allows team members to coordinate our initial lead generation and sales efforts. Freshsales generously allows one to start with the free plan and then ease into the paid plan as growth begins.
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