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first use in CRM to my business
What do you like best about the product?
Very simple UI
I have not used it yet, but explore some of the features, it seems like a very intuitive system to use
Look forward to start working
customer service is excellent
integration with freshdesk
I have not used it yet, but explore some of the features, it seems like a very intuitive system to use
Look forward to start working
customer service is excellent
integration with freshdesk
What do you dislike about the product?
some minor features are missing but I not see anything important :)
What problems is the product solving and how is that benefiting you?
using a lot of channels, and controlling the customers record
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Easy and Complete
What do you like best about the product?
I started using Freshsales after using Freshservice and it was a good experience as well. It is easy to use, it has all I needed for our business and the best thing is that you do need a 12 hour training to use it, for me that is a big plus as my work time is very limited.
What do you dislike about the product?
From what I've used now I do not dislike anything, I still need to explore more of the system.
What problems is the product solving and how is that benefiting you?
Sales and lead management.
Recommendations to others considering the product:
Try Freshsales, you will not regret it.
Freshsales is user friendly and direct
What do you like best about the product?
How simple and clear the user interface is while still providing expected features of any good CRM
What do you dislike about the product?
There arent alot of security options such as IP whitelisting, access reports, other forms of access logging.
What problems is the product solving and how is that benefiting you?
I'm solving the issue of trying to keep track of business leads and track opportunities through the sales cycle
Recommendations to others considering the product:
If you're looking for a CRM that is straight forward and will allow you to focus on the action then this is for you. Freshsales is not complex or filled with features that are hard to understand.
Great value, easy to get started!
What do you like best about the product?
Freshsales has a great interface, and it's quite snappy compared to other online CRM services we tried. Importing leads from comma-delimited (CSV) files is a breeze, and the ability to add custom fields to a lead profile is great. The new 'files' feature looks great, and will give us the ability to attach our own internal documents to our leads and accounts. We looked at multiple other online products, but Freshsales seemed to be the most polished and complete for our needs.
What do you dislike about the product?
Thus far I have not found anything that I dislike about the product.
What problems is the product solving and how is that benefiting you?
As a new startup with multiple remote workers, we needed an easy-to-use online system that allows team members to coordinate our initial lead generation and sales efforts. Freshsales generously allows one to start with the free plan and then ease into the paid plan as growth begins.
If I wanted to build a CRM from sratch, FreshSales would be they way I would build it.
What do you like best about the product?
FreshSales is really simple to use but packs some punches. We have tried many other CRMs but the interface was not engaging and we would have to flip flop to get the big picture. New users are up in running in 30 minutes. No complicating training. The email tracking and accessible to notes from the lead screens simplify our sales process. FreshSales do listen to the customer and is constantly improving the software based on customer's feedback. There is also an app.
What do you dislike about the product?
For our needs, we need to be able to choose multiple products. Currently you can assign only one product per lead. We have spoken to FreshSales and they are working on that. Again, FreshSales listens to the customer. Currently we found ways to assigned it via an added field we customized.
What problems is the product solving and how is that benefiting you?
High impact selling is much easier with FreshSales.
Recommendations to others considering the product:
We did look into SalesForce, Netsuite ( all too expensive to get what we needed done) and Zoho. While Zoho was close in comparing to FreshSales, FreshSales was voted easier to use by our people.
A fresh look on sales - Great sales piping
What do you like best about the product?
The site is easy and well organized, and very userfriendly. Only the functions the sales personell needs to use, as well as it is very scalable
What do you dislike about the product?
It can take you a little while to familiarize yourself with the software, however when you do you see that it is pretty well organized.
What problems is the product solving and how is that benefiting you?
A service that works for CRM,
don't need to say much give it a try and you will enjoy working with it
What do you like best about the product?
don't need to say much give it a try and you will enjoy working with it
What do you dislike about the product?
So far I like it but as we start digging... time will tell
What problems is the product solving and how is that benefiting you?
managing leads
Easy to Use for Someone Who Hasn't Used a CRM Before
What do you like best about the product?
I like how easy it was to import my customer list from a CSV file. It's also nice how Customers are separate from Accounts. Not to mention, it ties into FreshDesk and the new FreshChat.
What do you dislike about the product?
I wish I could remove some of the labels as not all fields are needed by my company at the moment.
What problems is the product solving and how is that benefiting you?
I'm organizing our company's customer list into something organized and up-to-date for everyone.
Recommendations to others considering the product:
Try out their other products like FreshDesk and FreshChat, which all tie in to each other.
From India, For World
What do you like best about the product?
- Ease of adoption
- Intuitive user interface
- Almost no need to connect with support while on-boarding
- Intuitive user interface
- Almost no need to connect with support while on-boarding
What do you dislike about the product?
- I think in a world of NLP and AI, Freshsales could have played bigger role and been much different product
- At some level, I did start to compare them with Hubspot and other tools almost immediately
- Product is quite clunky in usage
- At some level, I did start to compare them with Hubspot and other tools almost immediately
- Product is quite clunky in usage
What problems is the product solving and how is that benefiting you?
In my current role, I focus on closing sales and building relationships with partners. Being part of startup that means having multiple threads with varied closing timelines. Only limited conversations fall into 'pipeline'. From that sales perspective Freshsales was good. From a relationship tool perspective, I am yet to realize complete value.
Best CRM for under $100/user...or $60...or $30...or $15.
What do you like best about the product?
I have demoed numerous CRMs. They all seem to be developed with idea of having as many features and steps as possible. Freshsales is a breath of fresh air for anyone that does not have 100 hours to configure endless rules and add ons just to get up and running. We required a crm that integrated with gmail, integrated with Freshchat (another great product), had a built in phone (no worries about another phone app's API working), had open and click notifications (again, no worries about integrating with another app), and had bulk email functionality (yet again, no worries about integrating with another app.) Freshsales delivers on all of these. No need to pay for licenses on five products when you can pay for just one with Freshsales.
Part of the challenge for us with CRMs is that they seem to offer no inherent productivity improvements or cost a ridiculous amount per user. Our average sale is $500. We sell about 50 orders a week. We can't spend hours updating the CRM for every order. Most CRMs need to be managed. Freshsales does not.
Part of the challenge for us with CRMs is that they seem to offer no inherent productivity improvements or cost a ridiculous amount per user. Our average sale is $500. We sell about 50 orders a week. We can't spend hours updating the CRM for every order. Most CRMs need to be managed. Freshsales does not.
What do you dislike about the product?
There are a few features I would like to see, such as more reports and some changes with the phone interface. However, there are no critical changes. We switched to Freshsales a few months ago and would never switch back to our old system. I would not have switched if it was not a huge step up from our old system. Before Freshsales, it was a running joke if I had found a new CRM. Now we have to come up with new jokes.
What problems is the product solving and how is that benefiting you?
We have a sales team of six. Freshsales allows us to help our existing clients and reach out to new ones. Even with having Account Managers (farmers) and New Business Development Execs (hunters) both use the CRM, Freshsales has worked well.
We want to respond quickly to our customers. We want to spend more time on our customers than our CRM. Freshsales let's us focus on our customers - Not the CRM. With Freshsales, I no longer have to be a CRM jockey. The contacts are updated without constant management. If someone is off and I need to cover their accounts - No problem. I can focus on developing the team and the product offering. No need to constantly monitor if everyone is filling out the CRM correctly.
We want to respond quickly to our customers. We want to spend more time on our customers than our CRM. Freshsales let's us focus on our customers - Not the CRM. With Freshsales, I no longer have to be a CRM jockey. The contacts are updated without constant management. If someone is off and I need to cover their accounts - No problem. I can focus on developing the team and the product offering. No need to constantly monitor if everyone is filling out the CRM correctly.
Recommendations to others considering the product:
There are other options similar to Freshsales only if you are willing to pay double or triple the price. The support team is fantastic. If you feel the need to constantly debug and configure the CRM so you can hide from your selling duties, do not get Freshsales.
If you have longstanding relationships with your clients, but have very fast individual sales, and want to focus on the customer, Freshsales is for you.
If you have longstanding relationships with your clients, but have very fast individual sales, and want to focus on the customer, Freshsales is for you.
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