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Brilliant support
What do you like best about the product?
Had problems setting up Freshsales integration with Freshdesk. The Freshsales team went out of their way to resolve the problems. Never had support at that level before.
Keep up the good work, I love the products.
Keep up the good work, I love the products.
What do you dislike about the product?
I Cannot fault the product yet. It seems simple, intuitive and the support is exceptional
What problems is the product solving and how is that benefiting you?
Managing large volumes of queiries has become unmanageable. The Fresh suite of products certainly has provided some time saving solutions for us.
Recommendations to others considering the product:
The fanatical support is amazing
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From 10 years of Salesforce.com to FreshSales
What do you like best about the product?
The strategic vision behind Freshsales is frankly brilliant. In my career I've implemented Salesforce.com in very large enterprises and used it in startups to midsize companies as well as Zoho and Highrise over the years. What caught my attention with FreshSales is the focus on providing extremely tight integration with FreshDesk and also providing website analytics so that sales people can be equipped with the data and monitoring of customer behavior they need to drive business WITHOUT having to spend a fortune attempting to integrate a bunch of point solution tools.
What do you dislike about the product?
7/19/18 - I"m updating this review because while I do like FreshSales and FreshDesk today we were informed that we would
There is very little to dislike about Freshsales but the areas that are of most annoyance to me is the limitation of field types (check boxes) and the ability to more flexibly layout screens, That being said, in my limited experience with Freshsales, they seem very responsive to customer feedback and we've already seen other features get implemented quite quickly so I anticipate the screen issues will be addressed in due time.
There is very little to dislike about Freshsales but the areas that are of most annoyance to me is the limitation of field types (check boxes) and the ability to more flexibly layout screens, That being said, in my limited experience with Freshsales, they seem very responsive to customer feedback and we've already seen other features get implemented quite quickly so I anticipate the screen issues will be addressed in due time.
What problems is the product solving and how is that benefiting you?
We have business operations in the USA, China, Europe and the Philippines. We needed a simple CRM platform that allowed us to easily get remote users to understand and embrace while providing room to to grow. Since FreshDesk is our primary customer support channel, having a CRM system that is easy to use and tightly integrated is very important to us. The territory functionality and access control has proven ideal for allowing us to manage our deal pipeline in the different markets we operate in. The integration with FreshDesk for email, social media and phone channels has absolutely transformed our business which is doubling year over year.
Recommendations to others considering the product:
When looking at any CRM, what is key to me is considering whether they have the strategic focus and understanding of customer concerns that matches your business. For us FreshSales/FreshDesk has that focus and vision as a rapidly growing business.
Awesome tool for lean Sales teams
What do you like best about the product?
- Simple UI
- Distinction between leads and deals. Your CRM is never cluttered with junk deals.
- They have a free version which is good for beginners
- Integrates well with other platforms.
- Distinction between leads and deals. Your CRM is never cluttered with junk deals.
- They have a free version which is good for beginners
- Integrates well with other platforms.
What do you dislike about the product?
1) Better search. Can't search leads using phone number or e-mail id. This will help us to identify the client when he calls us suddenly.
2)Every lead has to be converted into a deal manually. Please provide bulk edit options. Converting every lead into a deal helps us to have a pipeline view.
3) Leads can be assigned to people page wise i.e I can assign 25 leads to one person at once. If there are 100 new leads, I need to do it four times. Please provide an option to select all new leads and assign at once.
4) The mobile app is great. But, does not have tasks on it. I hope it's in pipeline. The app will be very handy on the go.
2)Every lead has to be converted into a deal manually. Please provide bulk edit options. Converting every lead into a deal helps us to have a pipeline view.
3) Leads can be assigned to people page wise i.e I can assign 25 leads to one person at once. If there are 100 new leads, I need to do it four times. Please provide an option to select all new leads and assign at once.
4) The mobile app is great. But, does not have tasks on it. I hope it's in pipeline. The app will be very handy on the go.
What problems is the product solving and how is that benefiting you?
Sales CRM is a good way to organize and streamline sales processes
Simple yet powerful
What do you like best about the product?
We;re a relatively young company and have been using Freshdesk and have been very happy with Freshdesk. We've been looking for a CRM solution and are thrilled Freshdesk has introduced Freshsales. We've just started using Freshsales and are very happy with its simplicity yet power.
What do you dislike about the product?
Freshsales does not yet interface directly with Freshdesk though I understand this interface is part of the near term roadmap of enhancements.
What problems is the product solving and how is that benefiting you?
Reducing the number of tools we are using so we have all information and visibility in one place.
The product is simple & easy to use. Cost effective and easy to set up.
What do you like best about the product?
The interface is very simple and minimalistic. Easy to set it up and the training for the sales team is very short. The interface allows easy monitoring of your day today sales activities and sales funnel management. The same tool helps in managing the accounts also.
What do you dislike about the product?
Since the product is in the initial development stages there are some minor issues which the tech team mentioned that they are working on it to rectify. So once these fixes are done the product will be seamless.
What problems is the product solving and how is that benefiting you?
Sales Management, Activity management, Account management, Deal management, Appointment & task scheduling
Recommendations to others considering the product:
Use this product if you are looking for a simple and user-friendly software to handle your sales, accounts & task management requirements.
Awesome for small teams
What do you like best about the product?
Simple and well designed, while still powerful and highly customizable.
What do you dislike about the product?
In some areas, there's still lots of work to do, but we're sure Freshsales will get there soon.
What problems is the product solving and how is that benefiting you?
We outgrew our Trello board to keep track of leads.
Great User Experience & All in one tools for sales teams!
What do you like best about the product?
Great User Experience, was very easy for the team to adopt. Most important reason why we now rely on freshsales platform is due to integrated functionality of Email+Call+CRM. All in one integrated platform. As we use google mail so it was very easy to integrate and get started immediately.
Earlier we used additional tool for tracking emails which was integrated with our gmail accounts. With this inbuilt email tracking functionality provided by freshsales, it helped us to get rid of independent tool and have all the tracking right within the system.
It has helped to create a integrated environment for our sales team! Support extended by freshsales team was really fast in training and guiding us in exploring all the features!
Earlier we used additional tool for tracking emails which was integrated with our gmail accounts. With this inbuilt email tracking functionality provided by freshsales, it helped us to get rid of independent tool and have all the tracking right within the system.
It has helped to create a integrated environment for our sales team! Support extended by freshsales team was really fast in training and guiding us in exploring all the features!
What do you dislike about the product?
I would love to have a email marketing functionality or drip email or call marketing feature embedded as well. Also would love to see some gamification coming ahead in future!
What problems is the product solving and how is that benefiting you?
We leverage sales tool to build our revenue pipeline. Our business focus is purely in B2B sales and marketing and due to consultative selling approach, every event that takes place over call or email is key information for us to build and nurture pipeline! Now it doesnt matter if accounts/leads are shared with alternate team member based on the business focus as he/she would have access to entiere history right within one platform. (That is one of very added advantage for us in long term!)
Recommendations to others considering the product:
Would definitely recommend users to try it out!
Nice Dashboard and cool insights.
What do you like best about the product?
Information is key to close any deal. Our salespeople used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier.
What do you dislike about the product?
The thing about emails landing in the Spam/Junk folder, but I guess that's the issue with every email marketing tool.
What problems is the product solving and how is that benefiting you?
Generating quality leads, and getting Customer insights on the communications being sent periodically.
Recommendations to others considering the product:
Get started and get organized. You are sure to discover new insights, and who knows, new deals that you struggled to win over earlier.
Low entry barrier - quick adoption from the agents - delievers all we need plus some more
What do you like best about the product?
Clean and fast, very good mail and phone integration, reasonable filter and sorting options and highly customizable leadscoring that also includes customer activity patterns on the website and with the agents.
What do you dislike about the product?
Would be nice to be able to jump from lead to lead in my cue instead of going into the lead back to the overview and into the lead again
What problems is the product solving and how is that benefiting you?
Customer aquisition, customer activation --> integration of the usage patterns from the website help us a lot.
Recommendations to others considering the product:
simply give it a try - before we switched I moved all my personal conacts aso to freshsales and gave it a try on real life requirements before we switched.
If you want a good integration of CRM, Website, Customer Support, mail, calendar and phone this might be a solution for you but is not superdupercustomizable so like always it realy depends on your needs
If you want a good integration of CRM, Website, Customer Support, mail, calendar and phone this might be a solution for you but is not superdupercustomizable so like always it realy depends on your needs
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