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it is amazing and very easy to use, accessible and safe.
What do you like best about the product?
What I like the most is that it is very organized and easy to input updates on clients' accounts.
What do you dislike about the product?
nothing in particular. it works very well.
What problems is the product solving and how is that benefiting you?
The problem that Freshsales helped me to solve is tracking the recent conversations with the clients and lead calling in to help them get back on track and process their requests.
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Helpful & versatile CRM
What do you like best about the product?
I like that you can easily filter prospects and leads. I love being able to create documents for eSigning and easily send them to clients. I also love having saved email templates & the ability to bulk email and see tracking.
What do you dislike about the product?
Some of the organization about Freshsales can be annoying. There are also a lot of filter options, which is both good and bad. It can get a little overwhelming.
What problems is the product solving and how is that benefiting you?
It solves organization of leads, prospects, deals, won/lost, and customers. It solves email tracking and being able to see when last contacted. It just is very beneficial for keeping track of things and staying organized when you have thousands of leads.
Easy to use!
What do you like best about the product?
It is simple to navigate and manage all of my people :) I like that I can easily filter through lists when targeting different things and pull up a list based off my needs rather than clicking on each file.
What do you dislike about the product?
It would be nice if it were easier to view phone numbers by just a click on the file name rather than having to click into each file individually, click the contact, and then receive the phone number.
What problems is the product solving and how is that benefiting you?
It is helping me by having everything I need in one place and being able to filter through what I need. It definitely has made it easier on me
Store your entire sales and marketing database
What do you like best about the product?
Because of its immense adaptability and ease of use, I love Freshsales. Setting up the system is streamlined, seamless and quick, so I can get my team up and running quickly to take advantage of its many benefits. And because the software is designed specifically for our sales process, there are no compromises and no great ideas are lost due to technology limitations. I'm also impressed with the customer service experience via email and live chat; not only are the response times incredibly fast, but they're always happy to help, which has made a huge difference to our day-to-day operations as well as our long-term success goals.
What do you dislike about the product?
I find the cost associated with using Freshsales to be a major drawback. In addition, I am frustrated by the limited CRM features considering how much I am expected to pay for them. Furthermore, I don't seem to be able to take full advantage of all the features offered and this has been an ongoing problem that I have had difficulty resolving.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of having to buy multiple tools for split testing, conversion optimization and customer surveys. Using this program saves me a lot of money that I can invest elsewhere in my business - not only that, but it's an extension on Chrome so I don't even have to leave my browser.
Freshsales review by a Business Development Manager
What do you like best about the product?
Contact Management: Freshsales allows users to store and manage customer information in a centralized database. It tracks and updates customer details, including contact information, interactions, and deal history. This feature facilitates efficient lead management and helps sales teams stay organized.
Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion.
Lead Management and Sales Pipeline: Freshsales provides tools for managing leads and tracking their progress through the sales pipeline. Users can capture leads from various sources, assign them to team members, and track their activities. This feature helps streamline the sales process and ensures leads are efficiently nurtured until conversion.
What do you dislike about the product?
Mobile App Functionality: Although Freshsales provides a mobile app for on-the-go access, some users have reported that the mobile app could be more feature-rich and offer a smoother user experience. This is an area that the Freshsales team may have addressed or improved upon in subsequent updates.
What problems is the product solving and how is that benefiting you?
Disorganized Sales Processes: Freshsales provides a centralized platform for managing customer relationships and streamlining sales processes. It helps businesses organize and track leads, automate workflows, and manage customer interactions, ensuring sales teams can efficiently follow up with tips and close deals.
Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads.
Inefficient Lead Management: Freshsales offers lead management capabilities, allowing businesses to capture and track leads from various sources. It helps prevent leaders from falling through the cracks by providing a systematic approach to lead nurturing and ensuring sales representatives have the necessary information to engage effectively with leads.
Great CRM for Sales Users
What do you like best about the product?
Implementation ,UI UX, Support -
The UI UX and its support is good, plus our implementation partner helped us through everything.
The UI UX and its support is good, plus our implementation partner helped us through everything.
What do you dislike about the product?
Freshsales SMTP does not work well - I have to stop and change SMTP every now and then
What problems is the product solving and how is that benefiting you?
It is solving the problem for lead management, sales engagement , etc and all
Great product with an amazing customer service.
What do you like best about the product?
I really like having our marketing and sales teams working on the same platform. The user experience is very good and after a while you navigate it quite easily.
What do you dislike about the product?
Freshworks has a lot of different and powerful tools, but it's not unusual to run into a bug. I spend a lot of time talking to Freshsales customer service. On the flip side, they are very fast at solving issues
What problems is the product solving and how is that benefiting you?
I used Freshsales to build marketing and sales pipelines from the ground up. It's super useful to manage contacts, to autate emails and built have holistic view of your product.
great to use to maintain the sales pipeline
What do you like best about the product?
the CRM tool which helps to manage sales and build the pipeline to make the sales funnel
What do you dislike about the product?
There is nothing I hate about Freshworks, I might expect that it should be a little simple to use
What problems is the product solving and how is that benefiting you?
to maintain my clientsdatabase
Try Freshsales for a secure CRM solution
What do you like best about the product?
I absolutely love Freshsales for its huge potential as a CRM! This platform allows sales reps to streamline administrative tasks, increase productivity, and close more deals - all through an easy-to-use dashboard. In addition, users can track specific performance metrics, such as deal size and source, through statistical charts that show progress over time from multiple connections. This provides complete visibility into how leads are progressing through each interaction cycle, which is invaluable.
What do you dislike about the product?
I dislike that Freshsales is limited in its uses and can be expensive. Its free customer relationship management platform comes with a number of limitations that make it difficult to use all the features available in other, more expensive sales and marketing automation solutions. Additionally, cost considerations are generally an ongoing issue when using Freshsales to manage accounts, contacts, and leads.
What problems is the product solving and how is that benefiting you?
Freshsales solves the problem of streamlining the sales process by allowing me to easily manage and track leads. With its comprehensive lead layout, including notes and responsibilities assigned to each person on my team, I am able to confidently navigate each prospect interaction more efficiently than ever before.
Sales Automation and Lead Management
What do you like best about the product?
Freshsales provides the lead addition through email campaigns as well as addition of lead data through the forms.
What do you dislike about the product?
Learning curve, it takes atleast a month just to experiment according to our usecases
What problems is the product solving and how is that benefiting you?
Email campaigns and automation that enables to create leads and change the lead stage automatically.
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