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Amazing CRM with all featuresyou need
What do you like best about the product?
Dialer connectivity and various countries' availability
Customization and filtration options for contacts and companies
All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
Customization and filtration options for contacts and companies
All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
What do you dislike about the product?
Customer care miscommunication between fresh sales & fresh caller which ends up with the client going back and forth without an understanding of what's going on.
What problems is the product solving and how is that benefiting you?
Comapnies organzaiton and data
Managing prospects & existing account
Email marketing sequences
Tracking emails and agents' performance
Deals creation and tracking
Managing prospects & existing account
Email marketing sequences
Tracking emails and agents' performance
Deals creation and tracking
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First database and positive experiences
What do you like best about the product?
Easy to navigate and enter information once you got training.
What do you dislike about the product?
The report generating takes some time to get used to and remember the steps.
What problems is the product solving and how is that benefiting you?
Putting customer information on system so its easier to pull information
Review
What do you like best about the product?
Integration capabilities are best to connect their customers
What do you dislike about the product?
Not big word of mouth generated yet. Need good marketing strategy
What problems is the product solving and how is that benefiting you?
Overall it's functions are performing well specially integration
Good but not great CRM
What do you like best about the product?
Ease to input data. Predetermined fields make input easy.
What do you dislike about the product?
Not enough flexibility. Need to be able to design your fields
What problems is the product solving and how is that benefiting you?
Keeping all of my customer related data in one place
It does the job, but with some flaws
What do you like best about the product?
The team is very responsive and it fits the budget of a start-up.
What do you dislike about the product?
The actual infrastructure of the product is frustrating at times. I work mostly in the analytics section, and there are some problems that I have to create work arounds for whereas other CRMs are more intuitive.
What problems is the product solving and how is that benefiting you?
It creates weekly reports for us to analyze our sales analytics as our team goes through clients. We use it to go through campaigns of multiple clients at a time and have no issues as the export is exactly right and always on time.
Fresh Sales helps track your email/outbound messaging and engagement with the outside world!
What do you like best about the product?
I think the support feature - to be able to talk to a customer support human at any time - day or night - is a real plus for me. I love this feature.I also like the stats that show up on how many opens I got from a campaign I sent, how many clicked on specific links and which persons exited from the campaign - useful statistics like these have helped with me sales data analysis.
What do you dislike about the product?
I think having to repeat myself when dealing with different agents at Fresh Sales who have likely not left notes about the company I work for - this results in me having to explain the problem again to the new customer support person I am handed a second or third time around.
What problems is the product solving and how is that benefiting you?
Fresh Sales tells me which people (and their email addresses) are engaging closely with my company's email messages. This data or results show me who is interested and allows me to perform sales analysis on where those interested people (who have opened the email and/or clicked on specific links) are from and from which company and industry.
A platform that can provide a variety of different solutions to all your business woes
What do you like best about the product?
The best part about freshworks is its inate ability to analyse the data which we as users have already entered and generate a Digital Analysis that is presentable as a report.
What do you dislike about the product?
With the ever evolving AI technology, I believe it would be of great value if there are more options available for the users to automate Email Marketing in more innovative and thought provoking ways.
What problems is the product solving and how is that benefiting you?
As a person who craves for numbers and data to determine success in Business, Freshworks makes our lives a whole lot easier through its ability generate such reports with ease, whereas prior to our integration with Freshworks generating such reports to analyse Sales, Customer satisfaction and so forth was such a time consuming task.
Using Freshworks has been very helpful in connecting with our clients
What do you like best about the product?
I like how easy it is to use when connecting with clients
What do you dislike about the product?
I wish there was an easier way of adding new customers from freshdesk into freshsales
What problems is the product solving and how is that benefiting you?
It is solving a better way for us to communicate with our customers.
Review for Freshsales
What do you like best about the product?
Freshsales lead pipeline is very nice. It's fairly straight forward and not a whole lot to it. Easy to use, intuitive and is superior to many other platforms out there.
What do you dislike about the product?
I feel like there are too many options in freshsales. Of course you can build out your freshsales the way you want it, but I still do think are too many fields. Other than that I think it's very easy to use.
What problems is the product solving and how is that benefiting you?
Freshsales is helping me organize my leads and it's benefiting me by knowing when I last contacted the person I am trying to get in touch with. No real complaints.
Amazing tool to manage all sales deals and customer management & Interactions
What do you like best about the product?
As a sales rep, this tool is really helpful for me to create, manage and project deals of prospects and see the progress and the sales cycle. The best part is this platform allows or notify us of real-time deal opportunities so we can connect with the client asap.
Since we are always searching for prospects, it allows us to integrate with email marketing & marketing automation for our marketing team as well.
Since we are always searching for prospects, it allows us to integrate with email marketing & marketing automation for our marketing team as well.
What do you dislike about the product?
The price as compare to other platforms is a bit on the higher side. The web version is good, however, accessing it on the mobile version is not too effective.
What problems is the product solving and how is that benefiting you?
I use it mainly to create, manage and check the progress of all the deals and connect with my prospects. Since it allows email automation as well, I frequently use it to send bulk emails and track all the progress.
All the leads coming into this CRM get notified immediately which helps me to reach out and not miss any time to connect with my clients. It also helps me to project the sales pipeline and give clear projection.
All the leads coming into this CRM get notified immediately which helps me to reach out and not miss any time to connect with my clients. It also helps me to project the sales pipeline and give clear projection.
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