Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Simple and functional
What do you like best about the product?
Functionality, with all features inclusive
What do you dislike about the product?
sometimes slow, the basic layout sometimes requires long processes
What problems is the product solving and how is that benefiting you?
Nil
Charming
What do you like best about the product?
Easy, intuitive, and elegant. By far the best CRM I've ever worked with.
What do you dislike about the product?
I haven't figured out what I didn't like yet
What problems is the product solving and how is that benefiting you?
organization, cycles... there are so many things that my memory is lacking
The best crm on the world
What do you like best about the product?
campaigns and relation of company and customers and the integration of whats app in your chat
What do you dislike about the product?
nothing to tell, this software is amazing and easy to learn
What problems is the product solving and how is that benefiting you?
Sales, campaigns, marketing emails, and WhatsApp integration with chat
pipelines on deals
pipelines on deals
Recommendations to others considering the product:
try it and prove it, you won't regret it
Robust and intuitive CRM
What do you like best about the product?
The ease of handling the base contacts and leads, as well as the sending of emails
What do you dislike about the product?
occasional small bugs that sometimes delay the action
What problems is the product solving and how is that benefiting you?
Ease of contacting clients, lead management, accurate and clear data.
This is a great tool for smaller businesses and very user friendly
What do you like best about the product?
This is simple UI that is easy to navigate and use.
What do you dislike about the product?
There are small things that I wasn't aware of that came up, but were solved. For example, if you leave a space after a name, that because part of the "name". When composing an email and leaves a space before a comma.
They're support team is difficult to reach sometimes, it's all through via chat only.
They're support team is difficult to reach sometimes, it's all through via chat only.
What problems is the product solving and how is that benefiting you?
Marketing and selling to my clients
Freshworks enabled us to effectively move CRM to the cloud
What do you like best about the product?
Freshworks handles many integrations with many applications which makes it much easier for us to manage it, as well as the use of calls and calendars. We can automate the onboarding of prospects and new leads. It is useful both for the sales channel and for communication with customers, making the process automatic.
What do you dislike about the product?
They have a rather slow and deficient customer service, we had a problem at the time of the initial configuration and we suffered a lot since the technical support solved the problem after two days, which shows us that the response process varies from 10 to 15% of effectiveness.
What problems is the product solving and how is that benefiting you?
We were able to maintain customer management in the sales department efficiently through lucrative web projects shared by our company. We were also able to integrate some applications for customer movement through the channeling of relevant notifications that are essential for their use.
Recommendations to others considering the product:
This program is very good despite its flaws, it is perfect for small to medium sized organizations, although a solid communication capability between the team and the registered customers is necessary.
freshworks review
What do you like best about the product?
I love it's reminders for easier and prompt follow up. This provides best services to offer your clients and fulfill promises of calling them back. reporting dashboard looks quite okay and it's easy to use thus, not complicated.
What do you dislike about the product?
Their limited integration and online document storage should be expanded.
What problems is the product solving and how is that benefiting you?
We used it in sales campaigns and it really worked well. I would recommend it to anyone without doubt.
Recommendations to others considering the product:
Freshworks will not disappoint you especially if your company involves sales. The platform makes work easier especially when generating leads.
Freshworks is a great option for potential clients and management of databases of potential clients
What do you like best about the product?
I really like how Freshworks is combined with database administration and how the various aspects of the database are generally related. Fresh Sales offers an integrated bookmark, which is an effective tool that can be bookmarked and used as a way for customers to find it. Fresh products are very good at predicting an important event. By assigning scores to each potential customer how many times and how to contact them, I can see at a glance how hot or cold the sales leads are and where they are in the buying process.
What do you dislike about the product?
For the types of reports that can be run, I think Freshworks can use Five9 or Call Fire type courses. I hope that Freshworks will be more intuitive in some aspects of its graphical interface. I think that if the outgoing phone tool is a true predictive dialer and allows me to load a list of numbers and simply press a button to tell it to disappear, my work will be easier.
What problems is the product solving and how is that benefiting you?
Our company uses Freshworks as the single point of contact for the entire database of potential customers. We use it to store all customer and account information, and this is the tool we use for all calls generated by prospects. From the initial point of contact to the entire sales cycle, I can track leads and then, when they become customers, I can use Freshworks for all orders and account management. In addition to the mobile application on my mobile device, Freshworks should also be one of the most scalable and powerful sales tools I've used since Salesforce.
Recommendations to others considering the product:
I think Freshworks is suitable for small, medium or large companies with remote agents. I don't think Freshworks is suitable for companies that have to make large external margins.
FreshSales CRM- BEST CRM
What do you like best about the product?
In Freshsales CRM ,It is Simple to handle and flexible to model both sales and business processes. You can create custom fields that will help you control the most important aspects of your business. Easy to use tool where all participants have their information and collaborate on their piece every day, having all the information in one place.
What do you dislike about the product?
What I like the least is that you cannot have an ID field for each opportunity, which makes you have to search your life a bit to be able to do it. In the end we did it with its powerful API.
What problems is the product solving and how is that benefiting you?
it is convenient to send a lot of letters using the samples, it is convenient that all contacts are saved and you can see the history. And convenient systematization of contacts and correspondence history
Recommendations to others considering the product:
I would like to recommend Freshsales CRM to other Companies also.
Freshmarketer has an interesting technology to follow audiences online
What do you like best about the product?
From Freshmarketer you can import customer databases even if they have been created in Microsoft Excel or some other external service. It has its own section for noting dates and schedules, as well as a detailed system for creating tasks.
What do you dislike about the product?
Freshmarketer's basic plan does not have a console to cover multiple sales, which has pushed us to opt for the paid version, with which we can also use an unlimited number of tabs (this cannot be done in the free version of Freshmarketer).
What problems is the product solving and how is that benefiting you?
From Freshmarketer it is easy to integrate with various eCommerce services from which you can track sales campaigns. Now it is possible to work with more dynamic analytics where I can manage tags, online surveys, and audience targeting.
Recommendations to others considering the product:
The Freshmarketer platform performs very well in the cloud, and has a highly adapted approach to the online sales area, which makes it undoubtedly recommended to any agency that needs to cover its marketing without the need for facilities.
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