Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Big fan of Freshsales
What do you like best about the product?
I've been using Freshsales since July 2019 and it's made my work life and organization so much more efficient. I'm able to find all my contacts and accounts within seconds with all their important info.
What do you dislike about the product?
There's not much not to like since it's done everything I've needed it to since day 1.
What problems is the product solving and how is that benefiting you?
Efficiency in locating my contacts and accounts with simple information like contact info, address, and keeping an eye on all ongoing conversations whether it's email or logging phone calls.
Recommendations to others considering the product:
Highly recommended CRM system that is extremely intuitive and easy to use. The staff has been great to work with and will reach out to make sure everything is working well within Freshsales.
Highly recommended
What do you like best about the product?
Workflow automation and sales process simplification
What do you dislike about the product?
Nothing! We have requested a couple of upgrades. Some of them actually happened, some of them unfortunately didn't. But it doesn't make me dislike Freshsales!
What problems is the product solving and how is that benefiting you?
The whole team knows where each Deal is up to in the sales process and can easily track customers' latest dialogues with our company by looking at emails related to that Deal. We have automated MANY steps in our process, making our sales process move much smoother and helping us offer better customer service.
The most seamless and capable CRM for Sales
What do you like best about the product?
The AI-based lead scoring was a key reason for choosing Freshsales after trying out other popular CRMs. With this tool, I start my day by communicating with clients who have higher lead scores first. It's made my daily sales efforts much more efficient.
What do you dislike about the product?
Not a dislike, but the emails system could do with improvement. Can't tell exactly how, because we use Gmail and can't do without some of the add ons.
What problems is the product solving and how is that benefiting you?
There's only a certain number of calls one can do in a day. Arranging leads by their lead score saves us the effort of prioritizing our attention.
Freshsales
What do you like best about the product?
Freshsales helps you track leads through to deals, giving tips and reminders to keep your activity high and assist in more successful selling.
What do you dislike about the product?
My only qualm relates to my own unfamiliarity with the application.
What problems is the product solving and how is that benefiting you?
Better follow-ups and more referral business.
Recommendations to others considering the product:
Excellent application for sales professionals looking to track leads to deals.
Super simple CRM for small teams!
What do you like best about the product?
It was super fast and easy to get set up.
What do you dislike about the product?
Everything has been great. I don't have anything bad to say about the product.
What problems is the product solving and how is that benefiting you?
Freshsales helps to manage our sales pipeline and customer interactions with ease.
Best Business Solution for 2020
What do you like best about the product?
I really like how FreshSales is very intuitive CRM and If I ever get stuck, their customer service reps are extremely helpful. I haven't encountered any CRM who takes care of their customers like FreshSales does. If anything gets too complicated they will remotely handle your computer and assist you with any issues.
What do you dislike about the product?
Sometimes if you don't ask all the right questions you might not get a specific task done right away. You might need to make 1 or 2 extra calls.
What problems is the product solving and how is that benefiting you?
Best way to keep track of notes, tasks, email campaigns, text message campaigns, and meeting appointments.
It’s very simple and ease to use
What do you like best about the product?
Though I use the entry level version I could lot of value add in tracking the business. The tool really help the team in updating the sales and the team loves using it
What do you dislike about the product?
I don’t see anything like that however I am planing to upgrade so to make my business much efficient
What problems is the product solving and how is that benefiting you?
It’s really helps in tracking the funnel and individual level tracking . The team review makes very efficient and meticulous follow ups
Recommendations to others considering the product:
Highly recommended
Great CRM System for Small Construction Company
What do you like best about the product?
I reviewed and tested several different CRM systems and Freshsales was clearly the best option for our company. We have enjoyed the ease of use with the system and how effectively we were able to upload our entire customer and lead database. The interface is intuitive and there are so many features to use even in the free platform. The Freshsales team is always helpful and responsive and I appreciate that they automatically update the system often. The fact that Freshsales operates on the cloud frees us from space concerns on our individual devices and I know that as our company expands, so will the Freshsales system. It was a big bonus that you can login anywhere so our reps in the field have access as well.
What do you dislike about the product?
There is nothing that we dislike. We do wish there was a way to close/disqualify a contact but that's a small nitpick. Everything functions wonderfully!
What problems is the product solving and how is that benefiting you?
We were able to finally organize our client database in one uniform system. We are able to enchance, track, and stay on top of our customer interaction and follow-ups with Freshsales. It also enhances the communication between our inside and outside team members. We are able to be the most professional and effective company possible by keeping track of all our clients, accounts, and bids in Freshsales.
Easy to use. Great Value
What do you like best about the product?
I had worked with one of the largest CRMs in the industry before working with Freshsales. I have to say not only am I impressed with the robustness of the platform, I like that it was easy to transition to, and even easier to use in some cases. A really nice touch is the grade that is given to a prospect and they travel down the, "Buyers path". There are ways to create point totals (you can adjust them) based on interaction that updates as long as your email is integrated with the platform. That way you can see who is "hot" and interacting often, versus who is "cold" and not responding.
What do you dislike about the product?
At this point, there is nothing I would consider to be an issue. They have a lot of different walkthroughs that help with understanding how to use all of the different functions of the platform. If I have been stuck, the live chat has helped me with figuring out my issues.
What problems is the product solving and how is that benefiting you?
One of the biggest things was finding a CRM for a start-up that wasn't going to cost an arm and a leg. Freshsales is great because it is not only a good value play, but it offers you all the tools that you'll need to be able to track customers at every stage through their buying cycle. It is so easy for a business to lose track once things pick up. We are able to look at the numbers and trends of our customers and current customers, and that has helped out a lot.
Recommendations to others considering the product:
Very easy to use, there are a lot of videos out there if you are stuck.
Ease of use, can handle custom sales flow, and great customer support
What do you like best about the product?
Customer support is handled quickly. Nowadays, business is done by second, no time must be wasted waiting for answer/feedback from customer support.
What do you dislike about the product?
The ability to integrate it with other platforms (e.g. Facebook leads, Mailchimp). There is also a limitation on how reports and dashboards can be created. It would be a big plus if a more robust reporting option is available where custom reports can be generated and the dashboard to have more flexibility in presenting data than what is currently available (6 boxes of reports is quite limiting and it should be more of a BI tool where dimensions and metrics along with different charts and visualization can be done.
What problems is the product solving and how is that benefiting you?
Ease of use that allows for a rapid understanding of our sales pipeline
Recommendations to others considering the product:
If you want a simple but powerful way of managing your business leads, and eventually your sales, then FreshSales is a platform worth looking into.
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