Freshsales
Freshworks Inc.External reviews
1,212 reviews
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If you hate CRM's, like most salespeople do. Try Freshsales
What do you like best about the product?
It's a tie between two aspects, the general ease and intuitive nature of it and just as importantly the easy to use online support staff.
What do you dislike about the product?
It is a CRM, little things that you get used.
What problems is the product solving and how is that benefiting you?
Organizing a start up business that previously had no organization.
Best CRM ever and I've used SalesForce, InfusionSoft, and others
What do you like best about the product?
1. You can builder sales cycles (multiple) for Leads and Contacts
2. Leads and Contacts are separate
3. MOST IMPORTANT. The cycles are not just emails, but anything you want (snail mail, phone call, send gift, dinner, etc.)
2. Leads and Contacts are separate
3. MOST IMPORTANT. The cycles are not just emails, but anything you want (snail mail, phone call, send gift, dinner, etc.)
What do you dislike about the product?
Not much. I would like landing page capability for the web forms.
What problems is the product solving and how is that benefiting you?
If I am not meeting or calling customers, everything I now do is in FreshSales. Integrates with lots of apps and Zapier.
Recommendations to others considering the product:
I put in about 20 hours of research and 40 hours of trials. It exceeds my expectations as I learn more of the features. So easy to use. Never had to wait more than 4 minutes for chat support.
The Only Way to Scale 10X
What do you like best about the product?
Freshworks is the perfect 360 integrated suite to automate your business, so you can truly scale and make your business predictable. You can now concentrate on managing outcomes, rather than managing tasks.
What do you dislike about the product?
My only initial complaint was a feature I required within one of the systems, however, guess what, it's in an upcoming release and we have an interim automated workaround.
What problems is the product solving and how is that benefiting you?
A fully Integrated System and 360 View of my business. Stop the reliance on managing people to perform tasks, and create a system that allows outcomes and the ability to easily scale. The benefit is Process and Tools based Real Estate Business, which can be utilized and segregated for any starter or current employee. My IP is now built into a system and can't be replicated by anyone.
BEST CRM FOR ALL SALES TEAM
What do you like best about the product?
It's easier to keep track of every conversation, be it inquiries or complaints, I have had with any customer by simply calling up their
What do you dislike about the product?
NOT ABLE TO ADD CALL LOGS TO INTO THE CRM
What problems is the product solving and how is that benefiting you?
BEST CRM FOR ALL TYPES OF SALES TEAM IT SOLVING MY SALES TEAM MANAGEMENT PROBLEM AND ALSO TRACKING OF MY TEAM MEMBER
Great platform, simple to use, great pipeline management.
What do you like best about the product?
The stages are really helpful and the notes and data helps me keep organized.
What do you dislike about the product?
I really really dislike that you can't manually manage the lead scores. The algorithm is helpful but it'd be cool if you could manually drag up a lead to the top of your pipeline. The score doesn't always reflect the lead quality.
What problems is the product solving and how is that benefiting you?
Lead management ...
Amazing tool for CRO
What do you like best about the product?
It's an enterprise level tool but priced at mid level.
It has all the CRO tools under the sun and they never stay still.
Incredibly helpful and responsive support team.
It has all the CRO tools under the sun and they never stay still.
Incredibly helpful and responsive support team.
What do you dislike about the product?
It's difficult to know the product roadmap.
What problems is the product solving and how is that benefiting you?
UX and conversion issues.
Massive benefits by implementing Freshmarter's A/B testing functionality alone.
Massive benefits by implementing Freshmarter's A/B testing functionality alone.
Recommendations to others considering the product:
It's basically VWO + Hotjar on steroids
Excellent CRM Tool
What do you like best about the product?
Integrate to emails and chat service in the company
What do you dislike about the product?
Not able to design the template in the freshsales application
What problems is the product solving and how is that benefiting you?
Collect the client data and promoting software
Freshsales is an amazing Sales CRM
What do you like best about the product?
Fresh sales is amazing in the way it is super affordable, packed full of tools and most importantly is easy to use!
What do you dislike about the product?
Support is email driven. not a fan of that with any company. Also Support when you do get on the phone is not american support and requires a little patience. However we got set up without any major issues.
What problems is the product solving and how is that benefiting you?
We solved a work flow issue between our marketing department and our sales department. Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized
Freshsales easy to use
What do you like best about the product?
Freshsales it best tools to manage your lead effectively and we can track lead and manage work accordinlgy.
Freshsales will allow to setup text as per your lead.
we can integrate business email to connect work.
Freshsales will allow to setup text as per your lead.
we can integrate business email to connect work.
What do you dislike about the product?
i have use this Freshsales last couple of month and it working smoothly not fould any issue for now.
What problems is the product solving and how is that benefiting you?
Freshsales give platfrom to manage all lead effectively and help to make regular follow up with customer.help to improve our business.
Recommendations to others considering the product:
it highly recommended to manage lead effectively improve your sales
Unique tool
What do you like best about the product?
It's easier and quicker to track our clients,conversations/feedback they've had with team within the organisation.Its a tool that am also able to get all contacts and therefore easier to call and get feedback.Its also a great tool that teams uses to plan their weekly and monthly sales routes.
What do you dislike about the product?
information scattered all over and this means you need to open different tabs
I would recommend if this can be consolidated to one central tab/page
I feel contact and clients shares the same meaning based on nature of our business
I would recommend if this can be consolidated to one central tab/page
I feel contact and clients shares the same meaning based on nature of our business
What problems is the product solving and how is that benefiting you?
Monitor sales team daily activities
Clear visibility of clients bases and regular feedback from the clients
Able to monitor each clients and how often they are being engaged by the sales team
Clear visibility of clients bases and regular feedback from the clients
Able to monitor each clients and how often they are being engaged by the sales team
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