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Great software, even for a solo business owner
What do you like best about the product?
I tried one of the "mainline" CRM/Sales companies, but they were NOT interested in helping me, a 1-person shop. FreshSales folks have been so very helpful all along the way. Also, I've been able to customize the fields to meet my needs, so that it's not just sales-oriented, but also good for lists, company updates, etc.
What do you dislike about the product?
Some of the online help pages are a little confusing at first, but... you can get directly to them without issue, which I couldn't event get to the ones at the "big box" software I tried at first. And if you have any questions with the documentation... no biggie... the customer support people are very responsive.
What problems is the product solving and how is that benefiting you?
I enter all current clients, all potential clients, all attendees and presenters at events that I produce, and even some people I see at technical meetings. I put in their LinkedIn address, and if I have it, an email address. With the help of a filterable "Contacts" list, I can see various views of people, including actual potential clients, but also presenters for specific events, new visitors to landing pages, etc.
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User friendly
What do you like best about the product?
* I love the fact that it accommodates both small and large businesses which for me automatically helps businesses particularly small businesses to have an accountability mentality even from the very foundation.
* It's user friendly unlike most of the CRM tools we have today because it functions are easy to navigate & understand, it's not too pricey. I also love the customization option.
* It's user friendly unlike most of the CRM tools we have today because it functions are easy to navigate & understand, it's not too pricey. I also love the customization option.
What do you dislike about the product?
Accessibility option for collaborators can be improved on.
What problems is the product solving and how is that benefiting you?
lead scoring, prioritized follow-ups, contacting leads with specifically informed call-to-action.
Amazing service
What do you like best about the product?
Fresh Sales and Freshworks are friendly and operate from a sense of urgency. Clients are in good hands. Plus. The products are great, easy-to-use, navigate etc
What do you dislike about the product?
Nothing yet (my laugh). I'm exploring the utility.
What problems is the product solving and how is that benefiting you?
Streamline clients, capturing the sales process.
Freshsales helping us gain new customers
What do you like best about the product?
Best part of freshsales is the features that it offers. We have an eye on the entire sale cycle, it gives us better visibility.
What do you dislike about the product?
Nothing as such, product is quite helpful.
What problems is the product solving and how is that benefiting you?
Earlier it was very hard to keep a track of our email marketing campaign, fresh sales gives us better visibility.
Wonderful simple UI - but above all_> an excellent customer service
What do you like best about the product?
CRM systems are more or less all the "same" - right ? WRONG. Having a small business we need:
- simple UI
- intuitive usage
- Web based approach
- Integration with other systems (like Microsoft 365)
- good customer support
Implementation was super simple since it is web based ,
ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed
We all use it on a daily basis and have started to store all information in the CRm - also using it for marketing now
- simple UI
- intuitive usage
- Web based approach
- Integration with other systems (like Microsoft 365)
- good customer support
Implementation was super simple since it is web based ,
ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed
We all use it on a daily basis and have started to store all information in the CRm - also using it for marketing now
What do you dislike about the product?
sometimes finding the right menu for a function is not the easiest - finding the categories could be improved
What problems is the product solving and how is that benefiting you?
We track all leads and the journey from interested party to customer in the tool
Good enough to buy twice
What do you like best about the product?
We tested a wide array of CRMs from the biggest names to smaller niche options. After a thorough process over a year we decided to proceed with FreshSales for a number of reasons. We found it to be a much better fit for our requirements - a sensible balance of powerful tools, unencumbered by some of the unnecessary features of more expensive platforms.
For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.
We will soon be acquiring a second instance for use within a separate business unit.
For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.
We will soon be acquiring a second instance for use within a separate business unit.
What do you dislike about the product?
There isn't a lot to dislike. If I'm being really picky I might suggest a wider array of training materials to get started with some of the more advanced features like setting up reports and so on. But the helpdesk support was great and got us everything we needed.
What problems is the product solving and how is that benefiting you?
We have traditionally managed client list in Excel, or in an outdated CRM that was difficult to use.
Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients.
The ability to visualise open opportunities is an added bonus which we use for internal reporting.
Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to.
Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients.
The ability to visualise open opportunities is an added bonus which we use for internal reporting.
Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to.
Freshsales vs other competitors (Salesforce)
What do you like best about the product?
I like that Freshsales keeps everything organized in a user friendly way and is not cluttered with a million features that my company is not even utilizing like salesforce is.
What do you dislike about the product?
I wish that going through the tasks had an easier way to just go through them all one by one consecutively
What problems is the product solving and how is that benefiting you?
Freshsales benefits me by solving the problem of a cluttered CRM when following up with my sales prospects and makes it easy to navigate and find the information needed.
TU PORTAFOLIO DE CLIENTES DIGITAL
What do you like best about the product?
LA POSIBILIDAD DE CREAR TAREAS Y RECORDATORIOS CON CADA CONTACTO CREADO Y LOS RECORDATORIOS QUE SE TE PUEDEN ENVIAR POR CORREO
What do you dislike about the product?
NO HAY UNA INDUCCION PARA SABER COMO CREAR GRÁFICOS
What problems is the product solving and how is that benefiting you?
El seguimiento a tareas y orden en agendar meets, calls y seguimientos a clientes
Great platform
What do you like best about the product?
Freshsales is a platform with multiple features to improve sales and user service. Every day in my work they help facilitate data collection.
What do you dislike about the product?
I don't have any complaints at the moment
What problems is the product solving and how is that benefiting you?
I like that I can easily organize myself day to day
Increible!!!!!
What do you like best about the product?
Me gusta que es moderno, que todos lo días me facilita mi trabajo y que te pueda brindar análisis de tus contactos
What do you dislike about the product?
No me gusta que el soporte al cliente sea por correo
What problems is the product solving and how is that benefiting you?
Todo lo mantiene en un solo lugar
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