Freshsales
Freshworks Inc.External reviews
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freshWORKS | Freshsales Suite CRM
What do you like best about the product?
Freshsworks as a whole has always been welcoming and supportive of our business ventures, willing to assist in our very technical flows. Eager to solve core problems we might experience, they have been nothing but a delight. Even with a vast number of companies they still provide personalized support. The implementation of their CRM and ITSM tools was easy and feature rich.
What do you dislike about the product?
The downsides of freshworks is not always 100% a downside, its usually a business preference, where we are South African based but Subscriptions are USD based.
What problems is the product solving and how is that benefiting you?
Core business problems solved by the freshworks product suites ranges from accurate lead conversion tracking to round robin based lead assignment, we have managed to run our contracts for subscriptions through freshsales to track user status' as well as what products they have signed up for.
Fresh sales
What do you like best about the product?
Easy to use
Accurate reporting
Easy integration
Accurate reporting
Easy integration
What do you dislike about the product?
Nothing to dislike about fresh sales tool
What problems is the product solving and how is that benefiting you?
Solving major problem in terms of accuracy better integration , lead management
A great CRM option for SMEs
What do you like best about the product?
Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, however, they could add more in their marketplace.
What do you dislike about the product?
Moving features that were previously available in a lower-tier subscription to a higher-tier subscription.
What problems is the product solving and how is that benefiting you?
Unifying customer records for sales, marketing and support purposes.
Ease of use
What do you like best about the product?
UI and simplicity. I love that it is so simple and easy to use Freshsales. It is also easily integrated with other tools.
What do you dislike about the product?
It doesnt have a strong CPQ module and they could make that better.
What problems is the product solving and how is that benefiting you?
It helps with my day to day CRM management
AI kills the leadscore
What do you like best about the product?
Freshsales provides the basic CRM functions
What do you dislike about the product?
The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbot is useless and Freddie destroys lead scoring and can't be turned off.
What problems is the product solving and how is that benefiting you?
Dealing with customer data
Had to Negociate for a Refund but they were Fair and Did It
What do you like best about the product?
A Standard CRM tool.
Plenty of functionalities.
Plenty of functionalities.
What do you dislike about the product?
Upon automatic renewal of my subscription, I asked them to refund me as we were not going to need it for the upcoming year.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
I had to negotiate hard to get my refund, which is not ideal, but in the end, they did it, which is fair.
What problems is the product solving and how is that benefiting you?
Freshworks eneqble smy business to properly collect prospect leads and interact with those leads using email automation and sales pipeline.
Freshsales Review
What do you like best about the product?
Customizable Pipelines: Freshsales allows users to create and manage multiple sales pipelines, making it adaptable to different sales processes or teams.
What do you dislike about the product?
Reporting and Dashboards Can Be Basic: Though it has solid reporting capabilities, the reporting and dashboard functionality could be more advanced, especially for teams with complex reporting needs.
What problems is the product solving and how is that benefiting you?
AI-Powered Insights: Freshsales offers AI-driven tools like Freddy AI that provide predictive lead scoring, deal insights, and recommendations. This helps sales teams focus on high-priority leads.
One of the greatest CRM and E-Commerce Tools
What do you like best about the product?
It packs a powerful set of tools at your disposal for a great price. It is easy to implement and the support is excellent and timely.
What do you dislike about the product?
I wish more AI features are available at all tier plans and not only at the most expensive tiers.
What problems is the product solving and how is that benefiting you?
It helps us engage our customers in all the channels that we need
Fresh sales review
What do you like best about the product?
Easy to use, customer support is good,
Frequency of Use.
Frequency of Use.
What do you dislike about the product?
UI and UX need to improve.
integration was little tough.
integration was little tough.
What problems is the product solving and how is that benefiting you?
Addressing Funnel and pipeline.
REVIEW FOR FRESHWORKS SOFTWARE
What do you like best about the product?
QUITE EASY TO USE & IMPLEMENTATION IS ORDINARY. FREQUENT USE OF IT. CUSTOMER SUPPORT IS GOOD
What do you dislike about the product?
SOME FEATURES ARE MISSING. THEY CAN WORK MORE ON INTEGRATION PART.
What problems is the product solving and how is that benefiting you?
WE ARE USING CR, SOFTWARE & WE ARE GENERATING LEADS ON IT.
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