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Super powerful tool for all your sales related needs
What do you like best about the product?
Lead Tracking at various stages , also lead Management process become easy
What do you dislike about the product?
Its bit slow on mobile app and for basic mobile it is quite slow
What problems is the product solving and how is that benefiting you?
For my front end sales team it was a single window tool where they were capturing there entire leads and closures so they don't have to report me on meets
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Great CRM but can be better!
What do you like best about the product?
Fresh desk and call management and lead scoring system offered. Great way to tag leads when they say they need someone to reach out to them a few months down the line
What do you dislike about the product?
Inability to create workflows to automate lead movement within the team basis how the agents nurture the lead and nonvisibility of the same led to a loss in revenue.
What problems is the product solving and how is that benefiting you?
Freshcaller integration in the CRM is intuitive and comes in a bundle not having to pay for a separate dialer was neat to have and the smart tracking it allowed
The service is terrible. Software is ok. Not very intuitive and user friendly
What do you like best about the product?
Integrated Email and chat software in on
What do you dislike about the product?
Not user friendly. Support is terrible. So bad they made me search for another product.
What problems is the product solving and how is that benefiting you?
It is suppose to help me manage leads and communicate with my customers..
Recommendations to others considering the product:
Look elsewhere. Like most Indian software it has all the features but not intuitive.
Best CRM
What do you like best about the product?
freshsales is kind of ease to use compared to many other crm service in my opinion. It has many automations which is quite a good thing of freshworks crm or freshsales.
What do you dislike about the product?
To be very honest in my opinion i would say nothing as such
What problems is the product solving and how is that benefiting you?
It helps maintain my leads and deals.
Seamless Experience with freshsales
What do you like best about the product?
One of the best crm software that I have ever used for managing the sales pipeline and enquiries that I am receiving from the different source.
What do you dislike about the product?
Interface is little bit slow if we compare to other crm providers
What problems is the product solving and how is that benefiting you?
Problem solved by freshsales:
1. Managing leads
2. Creating deals
3. Instant emails
4. Instant quotes
5. Easy integrations.
1. Managing leads
2. Creating deals
3. Instant emails
4. Instant quotes
5. Easy integrations.
A Work In Progress
What do you like best about the product?
The interface is nicely designed and fairly easy to navigate at a high level. And then things start to fall apart.
This software has a lot of potential, but it seems the development use cases were all created by engineers. Hire some UX people!!!
This software has a lot of potential, but it seems the development use cases were all created by engineers. Hire some UX people!!!
What do you dislike about the product?
I'll keep adding to this list as I find more:
Export contacts - easy? Nope. You have to build a report and then export the contacts. Many steps.
See all of your tasks - easy? Nope. They have a permanent date filter field applied so you have to, that's right, build a report to see all of your tasks.
Create a marketing list - easy? Nope. You have to first create a list on one screen, then navigate to your contacts, filter those contacts, then add them to the list.
See who has clicked on what link in your email - not possible.
Landing pages - don't get me started. The structure of the implementation is confusing. If you have more than one slug, your home directory has to have content or none of the slugs will load.
Zoom integration - not really.
Activity list - not possible. There is no way to see a list of all your activities - tasks created, emails sent, etc.
Export contacts - easy? Nope. You have to build a report and then export the contacts. Many steps.
See all of your tasks - easy? Nope. They have a permanent date filter field applied so you have to, that's right, build a report to see all of your tasks.
Create a marketing list - easy? Nope. You have to first create a list on one screen, then navigate to your contacts, filter those contacts, then add them to the list.
See who has clicked on what link in your email - not possible.
Landing pages - don't get me started. The structure of the implementation is confusing. If you have more than one slug, your home directory has to have content or none of the slugs will load.
Zoom integration - not really.
Activity list - not possible. There is no way to see a list of all your activities - tasks created, emails sent, etc.
What problems is the product solving and how is that benefiting you?
It's doing it's best to make it hard for me to solve my problems. It should be at least an easy-to-use CRM with some marketing and sales features.
Fully satisfied with Freshsales CRM
What do you like best about the product?
Freshsales is one of the best products by the freshworks. So strong and easy to use CRM for the sales person and marketing person. So many features to love like - Sales Sequence, Customer journey, Automation, Deals etc.
What do you dislike about the product?
They have so many features but what i dislike is when i write a mail from freshsales those who are in cc, their contacts also created in the CRM. So i have to delete them manually.
What problems is the product solving and how is that benefiting you?
It helping us to manage our Leads from web forms and landing pages. A very organised tool of CRM for a sales Guy.
Great Tool for the Sales Engagement
What do you like best about the product?
Freshsales offers the best analytical and automate CRM for a sales person. It's so intuitive platform to get on user on different channels like SMS, whatsApp or email.
What do you dislike about the product?
One thing I dislike is when i publish a customer journey i can't change in it. I can't add any node and extra field. If i want to do then i have to create a another journey for that. It's really frustrating.
What problems is the product solving and how is that benefiting you?
We wanted to engage with our customer easily and see to which customer we having conversation so that we can target them accordingly. This problem resolve with Freshworks by having all the leads in one place.
Recommendations to others considering the product:
Please add a edit after i launch a customer journey campaign. It's really needful for us and i'm sure it is needed by others as well.
Brilliant CRM for a sales person to track all Outbound leads
What do you like best about the product?
It's so easy to use. Automation of their Sales Sequence where we can send an emails to users when the contact is created or the status is changed. It automatically send the mail to contacts. It reduce manpower and is so easy to create.
What do you dislike about the product?
Not as much but one thing that is when the email of a person is in cc their contact automatically created in the list. But i don't want their contact. So i have to manually delete the contacts.
What problems is the product solving and how is that benefiting you?
It reduces the manpower and automates most of the work. I like sales sequences that send automated mails after the status is updated in the Freshworks. Don't have to send maually one by one to every contact.
Great CRM for a Sales Person
What do you like best about the product?
It's so easy to use. Contacts Update, Deals status, and other feature is so handy and useful. Freshmarketer is also integrated into the freshsales now so I can create customer journey which fully automates my work.
What do you dislike about the product?
One this is frustration whenever I'm doing any work it automatically asks for a refresh a new update is came. It's so annoying sometimes that I lose my concentration.
What problems is the product solving and how is that benefiting you?
CRM is user-friendly and it saves a lot of time for my sales person to use it. Also, we can track the call log of all the sales person and they can make the notes for the same.
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