Freshsales
Freshworks Inc.External reviews
1,212 reviews
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A Software you can back.
What do you like best about the product?
It allows my team to have visibility across the board and the design is amazing.
What do you dislike about the product?
At first that I could not see what the team had going on. It's a few filters you have to pick to see everything you want.
What problems is the product solving and how is that benefiting you?
it's a big help for my Sales CRM, Streamline our Process because everything is in one spot and visible.
Recommendations to others considering the product:
If you are just starting out trying to grow your business this is the software to take on. Its easy to scale and use and more importantly it.s cost effective.
Amazing CRM!
What do you like best about the product?
I like that the support is amazing, the product it’s self stand up against the big guys (salesforce) but the customer support by live chat is amazing! I like that the software is very well laid out not too much information all at once. I really like the multi pipeplines as well. In financial planning I have pipelines set up for everything I do and automation all the way through the sales process
What do you dislike about the product?
I’m hoping as the software grows they build in more integrations. Also for adding documents to client files you have to add them one at a time. When just setting up your crm it takes forever moving files that way. This is really a small problem. There isn’t anything major that I don’t like.
What problems is the product solving and how is that benefiting you?
Freshsales has got my business all in one place. Before I was in google calendars, acuity scheduler, cloud data bases and excel sheets. I now am able to keep track of everything in one software and see it all at one glance. Amazing time saver!!
Recommendations to others considering the product:
Really give it a good look! I had never heard of the company and the platform before. I did my research and they are highly recommended. Go with Freshsales!!
An excellent CRM for all needs
What do you like best about the product?
I really love the rich UI/UX experience while using Freshsales. It was easy to configure the CRM. Easy to manage and view multiple pipelines. Helps us to do forecasting better. Automatic Workflows in each stages helps me and my team to stay top on action items. Mobile app comes very handy to locate contact details when we are on the go. The support team has resolved all issues on time.
What do you dislike about the product?
Nothing specific that I dislike about the platform. We haven't earlier explored and executed Sales campaigns from Freshsales as we thought it doesn't meet our specific needs. However, we will try it again.
What problems is the product solving and how is that benefiting you?
Easy Administration and Customization, Easy Pipeline management, Multiple Pipeline management,
Addition of Custom fields
Freshsales has been an integral part of journey and we doubled our number of customers ever since we were associated with them.
Addition of Custom fields
Freshsales has been an integral part of journey and we doubled our number of customers ever since we were associated with them.
Recommendations to others considering the product:
Freshsales is a must have visually appealing and intuitive CRM which offers wide range of functionalities.
Anyone who is familiar with a CRM and are growing should definitely try Freshsales and look no further beyond.
Anyone who is familiar with a CRM and are growing should definitely try Freshsales and look no further beyond.
Best CRM Tool
What do you like best about the product?
Fresh sales is very easy to use and also Fresh sales is an user friendly CRM with lots of automation features and amazing framework. It is one of the best CRM.
What do you dislike about the product?
Nothing.....................................................................
What problems is the product solving and how is that benefiting you?
I found lot many benefits-
It streamlined our business process.
It streamlined our business process.
Recommendations to others considering the product:
N/A
Excellent Value CRM suite
What do you like best about the product?
The general CRM and the email integration are both very solid. I was looking for something our team could use for our outside sales efforts. I love how when you upload leads it finds their social media handles automatically and add them including a profile to your leads. Very cool automation! So far so good. Looking forward to more. I also think the UI is quick nice and clean. I am a fan of minimal so this works really well for my tastes. Great overall!
What do you dislike about the product?
Some of the API integrations are a little buggy still like setting up to synch to Google apps:my contacts and gmail. The chrome extension is a great idea addition and once more refined, then I think this would be an extremely complete tool. When my team sent in a service ticket in at freshsales customer support they acknowledged the issues with google synching and indicated they are working away on it which is good to hear. Hopefully this will be resolved soon. In the meantime the stand alone app is fine for the short term although a much more manual and therefore time consuming process that auto pulling in emails and contacts.
What problems is the product solving and how is that benefiting you?
Sales, Email Automation and Customer Relationship Management. We previously set up and are currently using a completely separate web app system for VOIP however we may over time try to consolidate our phone calls into the freshworks app family ecosystem for a more seamless experience.
Great CRM solution for startups and potentially for bigger organizations
What do you like best about the product?
Simple user experience and a really nice mobile app and integrations. I have evaluated other such solutions and finally decided to go with Freshsales.
What do you dislike about the product?
I think more options for product additions to the deal could be better. However, that is not a must though. I also found it tricky to add a new product to the deals.
What problems is the product solving and how is that benefiting you?
My primary use case is to manage customer communications and generate leads with music schools and teachers and find opportunities to co-work with them leveraging their and offerings from my business. The key benefits I have realized are communication history, email tracking, and opportunity management. Since freshworks also offers other products such as fresh chat that can integrate with freshsales, this can potentially assist in my online business for B2C scenarios.
Recommendations to others considering the product:
If you are not looking for a lot of complex features and just want to get started, FreshSales is the right solution.
Freshsales is one of the best web based CRM's that I have used
What do you like best about the product?
The automations are amazing. We can create processes through the api and zapier to help us achieve our goals across various platforms using Freshsales as the main centerpiece
What do you dislike about the product?
The only thing that we have had problems with is the constant updates to the interface as well as the constant freezing on the mainscreen
What problems is the product solving and how is that benefiting you?
Creating workflows for our sales process, automations with outside platforms and outbound calling
Recommendations to others considering the product:
Freshsales adds a lot of value through automations
Total sales team control
What do you like best about the product?
The email campaigns and the integration with most social pages is fantastic, the workflow works excellent for us, we have found what our company was missing, and I have to add the support of Freshsales is extraordinary.
What do you dislike about the product?
Limitations on different packages, why cant you make one package for all for one affordable price.
What problems is the product solving and how is that benefiting you?
Monitoring and managing my team's effectiveness and giving the company optimum results.
Recommendations to others considering the product:
This program is really wonderful and user friendly.
Good System
What do you like best about the product?
efficient to use and easy to understand. The templates that is easy to setup and change.
What do you dislike about the product?
Have not found anything not like able about Freshsales
What problems is the product solving and how is that benefiting you?
Reminders of the clients that I need to contact and setting up meetings.
Fresh Sales easy and afforable.
What do you like best about the product?
The best thing about Freshsales is its simplicity of use, the automation of workflows, together with the integration to Freshchat and Freshsales.
What do you dislike about the product?
I do not like it, in the classic forms, every time I want to create a new one, I dont have the option to duplicate and I have to do it all from scratch
What problems is the product solving and how is that benefiting you?
Our product wekall has to growth 300% this year, this is our main challenge. So needed a platform that would make our sales team's work easier and focus on the right customers. Also deliver accurate figures to our board of directors in a timely manner.
Recommendations to others considering the product:
Have the option to clone classic web forms.
Have the chance to upload price list
Generate automated quotes
Have the chance to upload price list
Generate automated quotes
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