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Promising but still
What do you like best about the product?
Dynamic and flexible. Can handle more complex and detailed deal flows but also capable to be adapted for simpler monitoring.
What do you dislike about the product?
Updates and editing is frustrating and can be more intuitive
What problems is the product solving and how is that benefiting you?
Database and tracking across the team
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Easy to use
What do you like best about the product?
There is a mobile app that can be used when on the go and very easy to use.
What do you dislike about the product?
A slightly annoying feature is the quick pop out menus have the x close button on the left side instead of the right and are a blue/grey color instead of red.
What problems is the product solving and how is that benefiting you?
It solves the problem of being able to track notes on prospects and keep them moving through the process until the deal is closed. Historical data is helpful when resoliciting potential clients as well.
Deeply regret signing up for Freshsales
What do you like best about the product?
Anything we did like about Freshsales has been totally eclipsed by their complete lack of adequate customer service and glitchy software.
What do you dislike about the product?
I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.
Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money.
Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me.
It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.
Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money.
Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me.
It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.
What problems is the product solving and how is that benefiting you?
They're actually creating MORE problems at the moment.
Good Tool for Sales and Marketing
What do you like best about the product?
Ease of use and creation of Workflows and Sales Sequence
What do you dislike about the product?
Lack of inbuilt templates for sales and marketing
What problems is the product solving and how is that benefiting you?
We can run our Sales campaign with ease
Affordable CRM with good features
What do you like best about the product?
Easy to understand and easy to use features and functionalities.
What do you dislike about the product?
Limited filter options and custamizations options
What problems is the product solving and how is that benefiting you?
Basic lead management and reporting issues
Decent product at the given price point.
What do you like best about the product?
It had customer journeys with omni channel engagement.
What do you dislike about the product?
It would be great if I can download a small seclection of data in different sections rather than requesting a data export
What problems is the product solving and how is that benefiting you?
We use it as our primary CRM
Freshsales the Fresh CRM
What do you like best about the product?
What I like most about Freshsales is that I can use features like its filtering landpage and segment my leads in a specific way every day in my work, helping me improve my activity and KPIS. I can send bulk welcome emails to my clients giving them a heartwarming welcome or disclosing new information. It is so easy to use, very intuitive when logging in, I also appreciate the integration it has with Aircall to make calls and keep a history in the accounts.
What do you dislike about the product?
That it does not have a calling option within the cellular app, from there on out everything is perfect.
What problems is the product solving and how is that benefiting you?
It has helped me be more organized and faster in my activities.
Simple Solution, Great Support
What do you like best about the product?
While the tool itself is fine, I've been very happy with the personalized support. For example, I've been able to get someone to help me with initial setup, and subsequent tasks like importing contact spreadsheets and troubleshooting issues live over Zoom with a very quick response time. This saves me a lot of frustration when it comes to 'sticking points' with the solution (which I expect with any product).
What do you dislike about the product?
The dashboards/data display could be a little more user friendly. For example, phone numbers MUST show as 2322222222 vs. 232-222-2222. Odd items like that which could be easy fixes seem to persist.
What problems is the product solving and how is that benefiting you?
Managing contacts, sending and measuring emails, tracking engagement.
User interface is straightforward and easy to navigate.
What do you like best about the product?
For new users not familiar with CRM Freshsales offers a very intuitive and easy to use tool.
What do you dislike about the product?
There are some system limitations on reports and dashboards as well as Paren to Child Accounts mapping.
What problems is the product solving and how is that benefiting you?
THe problems that Freshsales solve for our team is Activity tracking, client anggagement and productivity reports.
Works OK, but lacks features
What do you like best about the product?
It's simple and easy to use. The user interface is straightforward. I've had good experiences with the support team. I use it daily.
What do you dislike about the product?
I used HubSpot at my last company, and Freshsales lacks a number of features that would make things easier. I liked that with Hubspot's integration to my email, I could automatically create a task to follow up when sending an email.
What problems is the product solving and how is that benefiting you?
Tracking contacts and deals.
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