Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Sales Support Calvin Concesso is Awesome
What do you like best about the product?
Sales and Product Support by my rep Calvin Concesso! Also ease use and flexibity of the data input features!
What do you dislike about the product?
A bit confusing between features and offerings of Fresh Sales vs Fresh Works!
What problems is the product solving and how is that benefiting you?
Huge database of Contacts, Clients and business partners!
Great
What do you like best about the product?
Great company to use for sales, easy to use
What do you dislike about the product?
Nothing it's a great tool for establishing leads
What problems is the product solving and how is that benefiting you?
To gather leads
Freshworks is an easy to use software with everything a small business could require
What do you like best about the product?
The best part of using Freshworks is its easy to navigate User Interface.
It also does not involve a complicated set up which makes the onboarding and implementation very comfortable.
It also does not involve a complicated set up which makes the onboarding and implementation very comfortable.
What do you dislike about the product?
Some more automatic integrations and updates would have been really helpful
What problems is the product solving and how is that benefiting you?
It is helping us track our leads and maintain all the data in one place
Fresh sales
What do you like best about the product?
Positive It's a good product and SMB market is good and hats off to the support team
What do you dislike about the product?
Negative ERP integration was there it would be good
What problems is the product solving and how is that benefiting you?
Affordable costing of the product
it is easy to learn
What do you like best about the product?
Access & features east to using and customizing
What do you dislike about the product?
Frashsales cannot integrate with other systems
What problems is the product solving and how is that benefiting you?
Receiving client requests & responding to them
Great software, even for a solo business owner
What do you like best about the product?
I tried one of the "mainline" CRM/Sales companies, but they were NOT interested in helping me, a 1-person shop. FreshSales folks have been so very helpful all along the way. Also, I've been able to customize the fields to meet my needs, so that it's not just sales-oriented, but also good for lists, company updates, etc.
What do you dislike about the product?
Some of the online help pages are a little confusing at first, but... you can get directly to them without issue, which I couldn't event get to the ones at the "big box" software I tried at first. And if you have any questions with the documentation... no biggie... the customer support people are very responsive.
What problems is the product solving and how is that benefiting you?
I enter all current clients, all potential clients, all attendees and presenters at events that I produce, and even some people I see at technical meetings. I put in their LinkedIn address, and if I have it, an email address. With the help of a filterable "Contacts" list, I can see various views of people, including actual potential clients, but also presenters for specific events, new visitors to landing pages, etc.
Wonderful simple UI - but above all_> an excellent customer service
What do you like best about the product?
CRM systems are more or less all the "same" - right ? WRONG. Having a small business we need:
- simple UI
- intuitive usage
- Web based approach
- Integration with other systems (like Microsoft 365)
- good customer support
Implementation was super simple since it is web based ,
ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed
We all use it on a daily basis and have started to store all information in the CRm - also using it for marketing now
- simple UI
- intuitive usage
- Web based approach
- Integration with other systems (like Microsoft 365)
- good customer support
Implementation was super simple since it is web based ,
ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed
We all use it on a daily basis and have started to store all information in the CRm - also using it for marketing now
What do you dislike about the product?
sometimes finding the right menu for a function is not the easiest - finding the categories could be improved
What problems is the product solving and how is that benefiting you?
We track all leads and the journey from interested party to customer in the tool
Good enough to buy twice
What do you like best about the product?
We tested a wide array of CRMs from the biggest names to smaller niche options. After a thorough process over a year we decided to proceed with FreshSales for a number of reasons. We found it to be a much better fit for our requirements - a sensible balance of powerful tools, unencumbered by some of the unnecessary features of more expensive platforms.
For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.
We will soon be acquiring a second instance for use within a separate business unit.
For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.
We will soon be acquiring a second instance for use within a separate business unit.
What do you dislike about the product?
There isn't a lot to dislike. If I'm being really picky I might suggest a wider array of training materials to get started with some of the more advanced features like setting up reports and so on. But the helpdesk support was great and got us everything we needed.
What problems is the product solving and how is that benefiting you?
We have traditionally managed client list in Excel, or in an outdated CRM that was difficult to use.
Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients.
The ability to visualise open opportunities is an added bonus which we use for internal reporting.
Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to.
Freshsales has made this data more accessible to more of our key staff, whilst adding features to help keep them in regular contact with clients.
The ability to visualise open opportunities is an added bonus which we use for internal reporting.
Overall it has made the process of client management simpler and more accessible to our team, which is key to making it something that they will regularly attend to.
YOUR DIGITAL CLIENT PORTFOLIO
What do you like best about the product?
THE POSSIBILITY OF CREATING TASKS AND REMINDERS WITH EACH CONTACT CREATED AND THE REMINDERS THAT CAN BE SENT TO YOU BY EMAIL
What do you dislike about the product?
THERE IS NO INDUCTION TO KNOW HOW TO CREATE GRAPHS
What problems is the product solving and how is that benefiting you?
The tracking of tasks and order in scheduling meetings, calls, and follow-ups with clients
Incredible!!!!!
What do you like best about the product?
I like that it is modern, that every day it makes my work easier, and that it can provide you with analysis of your contacts.
What do you dislike about the product?
I don't like that customer support is via email.
What problems is the product solving and how is that benefiting you?
Keep everything in one place
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