Freshsales
Freshworks Inc.External reviews
1,212 reviews
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The Just Right CRM for Minds On
What do you like best about the product?
Minds On is a fast growing, innovative agency that works with rapid growth midsize B2B manufacturing tech as well as divisions within some of the worlds biggest software, technology and manufacturers. We're small, agile and customer-focused. Speed to implement was impressive, the API connectors available matched our need and creating our version of "Just Right" was so easy I was able to set it up, configure it along with my colleague. It's easy to use, configure and enables us to make quick decisions.
What do you dislike about the product?
We use LinkedIn Sales Navigator and the free version of LinkedIn to help connect with our ideal prospects, build relationship and work to provide a "value to connect" V2C ratio of 3:1. Right now, we work in LinkedIn and eventually have to manually map over our work in Sales Navigator to FreshSales contact. It's not a big deal, but if that feature, API or Zapier existed and was added, we would be golden.
What problems is the product solving and how is that benefiting you?
The three biggest problems were, multiple people working from multiple tools and as a team, not having a real-time view, or access to key data to accurately forecast, plan and execute strategy and communication to our leads and contacts. Now, we have a majority of our work visible, accessible to leadership in the form of reports and we're no longer guessing. We know where we are, are reminded who we need to engage when to engage and we are no longer misinformed.
Recommendations to others considering the product:
This application is easy to trial, set-up and the support up to this point has been superior. I look forward to the new feature announcements and this is the "right-sized" CRM for our business.
Excellent sales-oriented CRM system
What do you like best about the product?
We love the sales activities tracking - helps monitor input measures and keeps us on target. We've also used the custom sales activities functionality to create dashboards looking at key account development & project delivery actions.
What do you dislike about the product?
We struggled a little with emails - took us a while to get the font right, but was simple enough once we configured templates in the html view. Would add that support is excellent, so if you ever have a problem or question, someone from Fresh is on hand to help out.
What problems is the product solving and how is that benefiting you?
Absolutely transformational having FreshSales as our CRM. We have better quality data, more precise view of our activities and easier sharing of information across the team.
Easy and intuitive use of the platform
What do you like best about the product?
What I like the best, is what you can do in a minute as a right sales traking tool,
What do you dislike about the product?
It does not refresh automatically, just when you manually refresh the website.
What problems is the product solving and how is that benefiting you?
Sales traking, schedule my tasks and be more effective
Best overall sales CRM tool
What do you like best about the product?
The integrations even on the free package
The Lead capturing process
Unlimited Sales agent
The Lead capturing process
Unlimited Sales agent
What do you dislike about the product?
The email integration can be wonky at times
What problems is the product solving and how is that benefiting you?
How to get the right people in front of the right leads.
Best CRM ever
What do you like best about the product?
I worked on various CRMs in previous works as a sales representative. However, this CRM is the most transparent, fast, convenient and I understand what is happening with my leads.
What do you dislike about the product?
I have not noted any flaws because everything works as it should
What problems is the product solving and how is that benefiting you?
I effectively manage hundreds of leads and no mess.
A feature packed CRM with Email campaigns
What do you like best about the product?
The 2-way sync with your mailbox to track, manage and create leads automatically. Also, the Email campaigns are sent as normal emails rather than marketing emails.
What do you dislike about the product?
The interface is a bit confusing and could be simplified further. Admin usage and making changes to the CRM is tough.
What problems is the product solving and how is that benefiting you?
Create an effective sales process with a clear view of each of the deal stages.
Excellent omnichannel integration
What do you like best about the product?
Freshsales has provided us with a great value, high feature product to enable all our teams to effectively communicate with clients in the way that is easiest for them.
What do you dislike about the product?
Further integration across all the Freshworks products would be great (e.g. WhatsApp support in freshsales and not just Freshchat).
What problems is the product solving and how is that benefiting you?
Tracking the activity of sales consultants whilst also having all our data in one place.
One of the best CRM to this date
What do you like best about the product?
I like the fact that Freshsales allows you to keep track of all your clients and leads data, this optimizes the work being done. It is incredible all that you can keep in a single place, emails, calls, notes , task management. tracking website events and this way you are able to see what your clients and leads are most interested in. It also allows you to see if there are duplicates and you can merge them to obtain a single profile with all the information in a single place. You can also get notification on the emails your leads and clients have opened up, this way you are able to see if they really interested or not.
What do you dislike about the product?
I have not found a feature that I dislike about this solution
What problems is the product solving and how is that benefiting you?
It is amazing how organized the solution allows you to be. Very often clients information gets lost and with this CRM everything is in one single place.
Recommendations to others considering the product:
It is best to get the plan that best fits your organization needs, this way you will get your money's worth
AWESOME
What do you like best about the product?
I like using fresh sales for call logs because it serves as an archive for new and existing clients. i can easily access their information anywhere i am.
What do you dislike about the product?
FRESHSALES DOES NOT ALLOW USER TO EDIT PREVIOUS RECORDED DETAILS IF THERE WAS ANY ERROR IN THE PREVIOUS DATA ENTRY.
What problems is the product solving and how is that benefiting you?
Customers information and having insight about their previous request.
Recommendations to others considering the product:
FRESHSALES IS ONE OF THE BEST ARCHIVE OR DATABASE ANY ORGANIZATION CAN HAVE TO KEEP RECORDS OF THE CLIENTS
real supportive to sales people
What do you like best about the product?
The Deals dashboard where you see the process at a glance!
What do you dislike about the product?
The product catalogue is still a bit simpel and to many clicks away.
What problems is the product solving and how is that benefiting you?
Never forget opportunities, contacts or closing dates again! That means more sales of course!
Recommendations to others considering the product:
Todays solutions need to offer more than just registering information. It should realy integrate in your bussiness process and be supportive to the people who have to work with it.
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