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Freshsales

Freshworks Inc. | 1

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External reviews

1,173 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    sarah p.

It is a good tool for the analysis of digital marketing

  • September 22, 2020
  • Review provided by G2

What do you like best about the product?
It is a good tool for the analysis of digital marketing strategies since it has a wide variety of functionalities that can be used to measure their effectiveness, from A / B unit tests, heat maps, optimization and tools to many other functions that will ultimately be very useful to us, it also has a fairly neat interface, which allows me to use the system without any inconvenience, also allows me to use the program from the chrome extension, so You do not need to download any additional software to be able to use the system.
What do you dislike about the product?
Basically my biggest complaint is that it is very expensive for companies that are starting, it also presents many errors that should be corrected to really get the most out of this tool
What problems is the product solving and how is that benefiting you?
It has been very useful for me to finish evaluating the effectiveness of my digital marketing strategies and campaigns used within the company, for which it has fallen like a glove, I can do everything in a fairly simple way.


    Rachel S.

Freshmarketer has an interesting technology to follow audiences online

  • September 18, 2020
  • Review provided by G2

What do you like best about the product?
From Freshmarketer you can import customer databases even if they have been created in Microsoft Excel or some other external service. It has its own section for noting dates and schedules, as well as a detailed system for creating tasks.
What do you dislike about the product?
Freshmarketer's basic plan does not have a console to cover multiple sales, which has pushed us to opt for the paid version, with which we can also use an unlimited number of tabs (this cannot be done in the free version of Freshmarketer).
What problems is the product solving and how is that benefiting you?
From Freshmarketer it is easy to integrate with various eCommerce services from which you can track sales campaigns. Now it is possible to work with more dynamic analytics where I can manage tags, online surveys, and audience targeting.
Recommendations to others considering the product:
The Freshmarketer platform performs very well in the cloud, and has a highly adapted approach to the online sales area, which makes it undoubtedly recommended to any agency that needs to cover its marketing without the need for facilities.


    Oriol D.

Freshmarketer is intelligent marketing.

  • September 15, 2020
  • Review provided by G2

What do you like best about the product?
It has multiple functions that give me the ability to put together strategic content to automate digital marketing ideas. It is very fluid to use, not slow at all. It has a template creation function that is incredible.
What do you dislike about the product?
The price is very high, I understand that it has an undoubted quality in each of its tools, but you should consider creating derivative plans.
What problems is the product solving and how is that benefiting you?
We have been able to create marketplace advertising automation, customer or prospect analysis, campaign distribution and social media strategies. It covers all the digital marketing of the organization, has given a good income from major customers.
Recommendations to others considering the product:
An excellent product without a doubt. It is totally satisfactory the idea of being able to have a tool that can do multiple marketing functions. It's a bit expensive but you will have a safe future return.


    Cecil S.

Freshmarketer has very advanced analytics visualizations

  • September 14, 2020
  • Review provided by G2

What do you like best about the product?
In Freshmarketer it is possible to get analytics of almost everything that happens at work. This includes sales elements, customer behaviors within the web page I work for, the conversion rate of customers from different dates, and much more.
What do you dislike about the product?
Freshmarketer does not facilitate the implementation of marketing strategies for social networks. By this I mean that, if it is totally possible to collect data from the networks, but it does not have functions to carry out studies on them correctly, so you must use other software for that and import the data into Freshmarketer.
What problems is the product solving and how is that benefiting you?
Freshmarketer's responsive design means that we have no problems when working using it from cell phones or computers, which was not the case with the tool I used previously to detail and analyze sales results. It is a great relief to fix this issue.
Recommendations to others considering the product:
As the person in charge of the sales analytics of my company, it is important to carry out the most complete analysis of funnel and live heatmaps possible. The platform is highly recommended to fulfill these functions, and with the rest of those mentioned in this review.


    Rick P.

Easy to use and affordable CRM

  • September 11, 2020
  • Review verified by G2

What do you like best about the product?
The interface is clean, intuitive and easy to use.
What do you dislike about the product?
I haven't found anything that stands out as a negative yet.
What problems is the product solving and how is that benefiting you?
I keep my contact and account info up to date. I keep my deals moving forward.


    Kenneth S.

Source of success and satisfaction in their work and economic areas.

  • September 10, 2020
  • Review provided by G2

What do you like best about the product?
Freshsales has programmed incredible functions and aspects with varied determinations, which access a complete use and at the same time take advantage of the users for their most outstanding needs, one of its most marked relevance, is its data management of the operations carried out, including that it provides information to strengthen the area in which it is currently working, as long as it has to do with the tools that the software covers in its entirety, to project a good work flow, once it is integrated into certain business servers.
What do you dislike about the product?
Due to its splendid line of functionalities with complete gestures to guarantee a job in its entirety, we can consider that the software is complex, both in its daily operations and its prevailing information on the proper use of the tools it has, in other words more Brief and direct, it should be noted and said that it maintains a small learning curve, although it is minimal, it can be somewhat confusing, especially for users who do not have basic knowledge.
What problems is the product solving and how is that benefiting you?
We use Freshsales for certain functions that are very useful to us, highlighting that both are fully customizable to our environment, and once it was implemented, it began to show very impressive characteristics that provided us with labor and economic benefits on a scale with business terms , is currently promoted as our main source of CRM, especially in the field of customer service to strengthen the answers and solutions, of the doubts and failures that appear strangely in the platform that we later acquire, for data management with certified experiences.
Recommendations to others considering the product:
Freshsales works successfully in its most splendid functionality, in large business areas, since it operates in a better way when these establishments have a high flow of customers on their platforms, which require certain adequate follow-ups to satisfy your needs and obviously those of your organization, above all to acquire data, to resolve future failures, including that if you maintain a high performance in your electronic sales in the same way, this software will propose you more success in these areas of commerce, which are one of the vital fields, for most of the companies.


    Jennifer  A.

Freshsales as a partner for fast and effective processed sales.

  • September 03, 2020
  • Review provided by G2

What do you like best about the product?
I like Freshsales as it is an organized way to maintain agreements and ease of use on a large scale, within this platform, including that it has good customer relationship management, which is one of the essential functionalities, taken in It is counted by many of the users who use this software, as they are centralized in this function since it is very useful to satisfy their controversial needs, mentioning that one of the best parts about the software, which I like the most, is its creation option of campaigns and send mass emails.
What do you dislike about the product?
It would be very useful and easy, that this software will show a better visualization of the email templates, especially for a more attractive gesture, since you need to use this option, without excluding that another function that has flaws and is great Relevance, and very notable, is that customer service representatives can be a bit difficult to understand, meaning that we will not be able to resolve our issues presented on the platform due to their readable inconsistency.
What problems is the product solving and how is that benefiting you?
We have used Freshsales as our most convenient cycle based on sales, including that it provides us with a generation of leads until the total closing of a negotiation with these individuals, which is important for economic businesses, in other words this software is used as our main basic CRM platform, to exercise new functionalities in relation to the subject, the world of income, through electronic operations for purchasing purposes.
Recommendations to others considering the product:
It is ideal for organizations that want a web operator on their servers, to increase their sales, in a magnificent way, which is based on sending mass emails of each of the products that it has at its disposal for monetary entry operations, which, as a digital marketing method, is a feasible and necessary tool on a large scale, with business objectives and determinations, which will promote a very broad economic access in their establishments.


    Lauren  G.

A reliable and effective CRM tool.

  • September 01, 2020
  • Review provided by G2

What do you like best about the product?
It is an incredible software that offers flexible tools to use, since it is easy in this aspect, including that it offers information in one place so as not to lose absolutely anything in time, since it is very necessary to exert a greater flow in the productivity that any user needs widely, mentioning that we can customize the appearance of the different parts of the screen in a very simple way, especially to adapt it to our environment, when we address personal issues, for a unique area.
What do you dislike about the product?
The context offered by the system related to its functionality is not particularly useful, in its splendid interface, and even internally, when we need to know information to work in a more secure way, which is a large-scale problem for new users who want to have more knowledge about Freshsales in order to decide, whether to implement it on their platform, without excluding that they should be able to format notes and add links at the same time.
What problems is the product solving and how is that benefiting you?
We can mention that we currently implement Freshsales in our organization to manage the wholesale and resale accounts that we also carry out, it has been a great tool to manage the database of customers that we have, most of all to guarantee a CRM function in the cloud, and it is worth considering that this software has been really easy to learn and integrate into the platform for our team, including that we also use it as a reader of daily visitors throughout the business page.
Recommendations to others considering the product:
Freshsales is a function in general for anyone who needs a tool that is easy to implement and use, because we can consider in this regard that sales campaigns are extremely flexible to configure our most convenient environment, and the workflows that the software promises They are totally simple and reliable, since the CRM processes that you can carry out thanks to this system are effective, highlighting that its support design is quite good, to clarify your doubts coming from the service.


    Russel A.

Freshmarketer is the best multitool for our Marketing team

  • September 01, 2020
  • Review provided by G2

What do you like best about the product?
It has offered us multiple functions and applications which does not require us to buy all the applications individually. We save a lot of time and money at the end of the day with all the options that Freshmarketer offers us such as a conversion optimization or a separate survey tool. Lastly, the Chrome extension is really useful.
What do you dislike about the product?
The documentation that Freshmarketer offers us is not the best in this type of program. The price is excessively expensive when it comes to a small organization, although a lot can be obtained through all the knowledge that it provides us.
What problems is the product solving and how is that benefiting you?
We were able to manage and create campaigns directly from the browser since before we could not and we limited ourselves to working it from the application. It is not necessary to buy a license to use it for life, but we would have limited functions.
Recommendations to others considering the product:
Freshmarketer has kept our workflow clean for us as the software is very intuitive and is very good at efficiently incorporating funnel tools. We have more than offset the high cost of the license with the insights we have gained from A/B testing.


    Samantha V.

Powerful and comprehensive tool.

  • August 29, 2020
  • Review provided by G2

What do you like best about the product?
Freshsales is an incredible software that has a complete set of tools and gives me options on how to interact with prospects and clients, mentioning that it syncs on both sides with the email without any kind of problem when doing the ethnicion process in the link, formulating compatibility follow-ups, which is a very unique and impressive function that this system provides, underlining that at the same time in this development, it saves many amounts of time, to dedicate to other priorities at the same time.
What do you dislike about the product?
In any case, there may be too many options of different functionalities that acquire different purposes when doing your work within a digital platform, which can sometimes be a challenge to navigate quickly, being a slowdown problem, including that it would be great to visualize more flexibility in the fields that each user decides to choose according to their preference, at the contact and potential customer level, as it should be noted that it does not contain this function in availability in its design.
What problems is the product solving and how is that benefiting you?
We are using Freshsales throughout our organization since we dedicate ourselves as a priority to electronic sales, as this software covers our financial needs and also for customer service, since it is the complete CRM application, which was implemented in the department marketing as a priority, where we can store all our potential clients, constantly monitoring to know what exactly to offer them, since they are totally interested in the services we offer, mentioning that we also save contacts and account data, progress of the offers and very importantly, the communications by means of the electronic mail.
Recommendations to others considering the product:
It is excellent for large companies that have great potential in their productivity, through sales, since Freshsales adapts to them in a very impressive way, offering its CRM system, which will allow you to minimize constant work, which You usually practice daily, especially if you have a large number of registered accounts and contacts, as the tool will be even more powerful, being recommended for multiple organizations that are engaged in similar jobs to the branch of operations offered by this software.