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Great utility to manage and enhance the entire sales process.
What do you like best about the product?
Easy and simple to handle since it allows you to manage the entire sales process in a very effective and practical way, thanks to everything it offers you can manage in a very effective way the information of customers and potential customers.
What do you dislike about the product?
Only some details at the time of writing some emails or at the time of extracting the data from the platform this can be hung and handle all this process.
What problems is the product solving and how is that benefiting you?
The whole process that leads to sales is extremely easy to manage thanks to the functions offered by this tool allowing you to effectively manage this whole process, managing to capture data from potential customers.
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Everything in one place. Not all over the place.
What do you like best about the product?
All the features are great. Works super nicely with freshcrm.
What do you dislike about the product?
Price is on the higher side. Could be more reasonably priced.
What problems is the product solving and how is that benefiting you?
Journey based marketing and nurturing
Recommendations to others considering the product:
Go for it
Tool with different functionalities that work very well.
What do you like best about the product?
The help to automate the processes of incorporation of new potential clients, is an incredible function of this system, which helps to promote the sales flow of any organization, this software contains several integrations with other applications, so you can interact With other things from reminder calendars and calls, how it is normally carried out, in other highlights we can emphasize that it is quite easy to configure sequences, by which the platform automatically tracks people for you, being in the same way useful, for communication with the client when working on a project that requires their participation, which is an option that I love.
What do you dislike about the product?
We can highlight that its technical support system is quite deficient, the percentage of a useful response is very low, that is, it does not help at all according to the support to its customers on the platform it provides, this is a big problem due to Instead of solving, they would think about these inconveniences, since they only send a script or another completely useless question, mentioning that it can be improved for sales with the proposal generator in particular.
What problems is the product solving and how is that benefiting you?
This is the simplest software that exists according to the management of potential clients that provide us with a greater increase in our company, basically used mostly in our sales department for a high speed flow, and thus promote the digital marketing of a more effective way, highlighting that it gives us great complexity when referring to its essential operation, thanks to Freshsales we have seen more movement in purchases, by the users of our platform, acquiring a very convincing success.
Recommendations to others considering the product:
Freshsales is very suitable for medium and small companies, since it adapts to the exact measure according to your needs with cost-effective and easy solutions thanks to its functions that guarantee comfort, since it can be used from smartphones, mentioning that it has Integrated shipping management through emails, constant monitoring of user behavior, management of agreements established between clients and the staff of an organization, making it a complete crm software.
Wide flow of functional and simple marketing.
What do you like best about the product?
From the beginning we quickly adapt to its functionality as its interface is intuitive, it contributes to keep work fluid and organized. The free version is as complete as you pay, depending on how you use it, one or the other.
The tools that they offer us are wide and although they can be complicated, the support is always attentive to offer us the greatest and wide attention to help the use.
The tools that they offer us are wide and although they can be complicated, the support is always attentive to offer us the greatest and wide attention to help the use.
What do you dislike about the product?
Its cost could be a problem compared to other platforms, the free version is basic, it does not have as many tools, they practically force you to pay to get better features.
Memberships can improve so that small companies can purchase this great service.
Memberships can improve so that small companies can purchase this great service.
What problems is the product solving and how is that benefiting you?
I provide multiple tools for optimal and effective work when making our sales, the paid version is so complete that we do not need another application. Their organized documentation allows us to do a cleaner job.
The problems have been solved without problems or necessity in order to solve the problems of new clients.
The problems have been solved without problems or necessity in order to solve the problems of new clients.
Recommendations to others considering the product:
Super recommended, you will improve conversations with your users, help you with your sales skills and you will have feedback with your customers to improve and know which product they want or which would be the best for them.
Gets Expensive, Support Could be Improved by engaged listening, terrible client relationship manager
What do you like best about the product?
I like the idea that I can package my solution with one vendor. Unfortunately, the packages get pricy if you need customizations. Was not able to build out our solution affordably.
Meet staff in Las Vegas during the FreshWorks show and was optimistic about what was possible.
After my last attempt to get the system configured to my needs they could not provide the (1) item we needed custom modules, from the super expensive Forest plan. At a reasonable price so we had to give up. Too bad short-sighted sales responses lead to a lost lifetime customer.
Meet staff in Las Vegas during the FreshWorks show and was optimistic about what was possible.
After my last attempt to get the system configured to my needs they could not provide the (1) item we needed custom modules, from the super expensive Forest plan. At a reasonable price so we had to give up. Too bad short-sighted sales responses lead to a lost lifetime customer.
What do you dislike about the product?
1) Failed to meet the customers needs by offering a package with the single item needed out of the next (most expensive upgrade)
Given the number of seats needed in the future, this was a no go with the Forest package.
2) Opened so many tickets it felt like musical chairs in support.
3) Had to upgrade endlessly to get the configuration going
4) Support through responsive isn't helpful because they go too fast, I was trying to use a solution partner to get a long-term relationship going with FreshSales but they didn't get that the obstacle was pricing with 1 feature needed from
5) Its an empty box like salesforce but no options for plug-and-play industry customizations to short cut or expedite a start. It is ultimately less expensive to just go with salesforce since there are so many preconfigured solution partner options. We also found that our industry-specific solutions work just as well but we wanted to scale with FreshWorks.
Given the number of seats needed in the future, this was a no go with the Forest package.
2) Opened so many tickets it felt like musical chairs in support.
3) Had to upgrade endlessly to get the configuration going
4) Support through responsive isn't helpful because they go too fast, I was trying to use a solution partner to get a long-term relationship going with FreshSales but they didn't get that the obstacle was pricing with 1 feature needed from
5) Its an empty box like salesforce but no options for plug-and-play industry customizations to short cut or expedite a start. It is ultimately less expensive to just go with salesforce since there are so many preconfigured solution partner options. We also found that our industry-specific solutions work just as well but we wanted to scale with FreshWorks.
What problems is the product solving and how is that benefiting you?
you would consider moving from salesforce but you will pay in the end. bad support has no
The biggest benefit is it's fully integrated we love that idea.
The biggest benefit is it's fully integrated we love that idea.
Recommendations to others considering the product:
I'm leaving for salesforce
Freshsales improves customer relationship, integrates Gmail functions.
What do you like best about the product?
improve customer relationship, integrate Gmail functions. In addition, it is an excellent option since it does not need much configuration and has very good security.
The monthly cost of the license is quite affordable and there is not much difference between the prices of the planes.
The monthly cost of the license is quite affordable and there is not much difference between the prices of the planes.
What do you dislike about the product?
The start plan is not very useful when compared to the Pro, especially taking into account the price difference, it is not much
What problems is the product solving and how is that benefiting you?
it was used to manage a client catalog, to whom calls were made and sending weekly and monthly emails to offer our services as designers
Really easy to use
What do you like best about the product?
An amazing UX and UI, really easy interface and navigation. Also the clear pricing service, other CRM are complex and expensive when you want to achieve more things.
What do you dislike about the product?
suite integration is not as easy as it seems. But maybe is also that i am new at Freshworks.
What problems is the product solving and how is that benefiting you?
We have a lot of databases from different sources of potential customers, we integrate all of them and collect new data directly into freshsales, really easy and seamless.
Some positives, some negatives
What do you like best about the product?
Email integration - easy to add all emails to contacts or leads.
Sales Campaigns - fairly easy to create these
It is easy to convert a lead to a contact. Looking at pipelines is intuitive and you can easily edit each Deal right from the Pipeline screen
Sales Campaigns - fairly easy to create these
It is easy to convert a lead to a contact. Looking at pipelines is intuitive and you can easily edit each Deal right from the Pipeline screen
What do you dislike about the product?
Import is not easy (contact import for example)
Reports section is not as robust as it should be
Filter is not intuitive
Reports section is not as robust as it should be
Filter is not intuitive
What problems is the product solving and how is that benefiting you?
Needed an easy way to track our pipeline. It is easy to create multiple pipelines and steps within these to move the opportunities along
useful, effective and of great capacity.
What do you like best about the product?
It is quite potential software and with great capacity that allows you to manage and meet potential customers, thus achieving a greater scope of knowledge, which greatly improves the knowledge and sale process.
What do you dislike about the product?
its cost is a little high taking into account the functions it provides, but that would be the only drawback of the rest it works in a very useful and practical way.
What problems is the product solving and how is that benefiting you?
all the integrations that give you the possibility of managing and having more contact with potential customers, which gives you the possibility of improving and enhancing the knowledge of the company.
Very versatile CRM with email marketing platform
What do you like best about the product?
The best thing about Freshsales is all the utility that it offers us accompanied by a quite pleasant and simple interface so that the user can learn to use it in the shortest possible time, it is very easy to program the emails that we want in order to keep the customer constantly informed to our product and thus retain them so that they become recurring client, there are few tools that allow us to do that.
What do you dislike about the product?
I consider that it is an excellent software, however it is very poorly optimized for mobile devices, since it is often used the desktop version. Android app freezes a lot, this undoubtedly ruins a good experience that can get to have the user on the platform, and prevent them from taking advantage of all the benefits that this platform can give us.
What problems is the product solving and how is that benefiting you?
With Freshsales I have managed to retain many more customers and in an easier and faster way, thanks to all the tools that it offers us, it is very easy to reach much more customers than usual thanks to the email marketing tools that Freshsales offers us. with which we can make the information reach our customers automatically and efficiently.
Recommendations to others considering the product:
My recommendation for all people who use this software is that they have good advertising strategies, although the program gives us many useful tools for our email marketing to be efficient, this must be complemented by a good strategy and emails with key information so that we can grab the attention of customers and just not be one more email to our spam tray.
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