Freshsales
Freshworks Inc.Reviews from AWS customer
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Makes Tracking Deals Easy
What do you like best about the product?
It is very easy to customize the workspace so it works best to meet our needs.
What do you dislike about the product?
I don't like how the look and function changes frequently. I feel most the changes that are done should not force us to utilize the function. One time, without setting up the email function, I could see all email communications between my customer and others in my company. I could shut it off but had to spend hours deleting emails from my Customer account. Recently it stopped holding your current view unless you go into Filters and select to save the view. Forced changes like these are frustrating.
What problems is the product solving and how is that benefiting you?
How long deals sit with not movement and better allotment of resources per deals that are close to closing.
Recommendations to others considering the product:
Be prepared for look and feel to change frequently. Support is helpful and quick to respond.
A simple relationship with the customer is exercised by freshworks.
What do you like best about the product?
The unique and impeccable capacity of the freshworks system includes incredible distinctive data programming, in which its technique of personalized customer service incorporates differential approaches of api, intuitive solutions of qualified response, disposition of enriched messaging, representative marketing management, reception of direct times of e-mail, enabled formats for the emptying of templates, effective tracking of sales, communication of direct links of multiple interaction, natives of a fast interface by excellent, we can make an imposing marketing by nature.
What do you dislike about the product?
A problem of downloading contained in the system of freshworks promotes a dysfunctional operational indication, in terms of exercise of preferences of route, where the automated system of conception of networks projects an unbalanced connection, in which it is not possible to authenticate the same one, avoiding the control of performance web treated for the disposition of evolution of treaties of impeccable attendance inside my company, for what a regularity of fresh connective support must be implanted.
What problems is the product solving and how is that benefiting you?
The platform that defines the freshworks system, is used in my programming to refine actions of independent trade, financing of source of contacts, audits of data transfer, monitoring assessed purchases, simple web browsing, incorporation of treatment adjusted to the information collected, management of mobile administration monitored, systematization of behaviors of configurable edition, keep the system of api of this programming ready for the best work of customer relations.
Recommendations to others considering the product:
The freshworks system has clear organizational channel references, in which its interactive work network disposition, promotes attention focused on purchase order financing, intelligent product presentation mailings, developed with professional commercial advertisements, indicated to perform a proven analysis sequence, technical relationship collaborations, intelligent automation's of data management support conformation, explicit advertising positioning, functional production inventory management and native import costs allow the exercise of this software.
Freshworks is the best software on the market today
What do you like best about the product?
It allows you to send email marketing campaigns so you can complete all operations through one system. Separate prospects from customers to ensure you have a good channel. You can easily create and modify business view filters. The excellent prices in the payment model range from $12 to $80, and the services provided are sufficient to meet all requirements.
What do you dislike about the product?
Send any contacts that have sent their email address associated with the account to CRM. The email limit is very small, only 500 per user. This makes it difficult to hold large-scale events. Easily generate reports directly from sales channels in the view/filter.
What problems is the product solving and how is that benefiting you?
We have two use cases for Freshworks: we use it as a simple CRM for the sales team to manage our customer relationships, and we also use the system as a way to retain users. Our managers, sales team, telemarketing and marketing use Freshworks every day.
Recommendations to others considering the product:
Freshworks as a CRM system, with additional features such as email marketing and lead assessments, works well. We also use the call system at Freshworks; however, this is not the most cost-effective way to work. You will use Freshworks to increase sales, but you will not use Freshworks solely as an email system like a simple email chimp (you will not be more profitable until you increase your email quota).
Everything that you need
What do you like best about the product?
FreshCRM is highly flexible and customizable.
What do you dislike about the product?
Longer setup time. The guide videos are old
What problems is the product solving and how is that benefiting you?
We are using Freshcrm to manage our leads and entire sales process
Recommendations to others considering the product:
Make sure that you keep at least a week aside to set it up if your sales process is complicated
Nice and spacious sales.!!!
What do you like best about the product?
Freshsales is a system more than a CRM becomes important or necessary, sales are concrete, guaranteed, it allows us to provide technical support to customers which we are selling so that everything is much more personal and in this way specify correctly, In addition, it broadens the search for clients with marketing, expanding the advertisements, it can be said that it is a very powerful and interesting software and they work perfectly, granting an exponential reach and new clients.
What do you dislike about the product?
I have no negative point about the software, it seems to me that it is very complete, however they can add features such as a chat service so that the support is directly with a robot system, in this way it is easier to make filters for sales, either also conference or 'audio to be able to communicate with customers more precisely and can resolve doubts before acquiring any type of service, although the service works well, this can expand the system.
What problems is the product solving and how is that benefiting you?
It definitely solves problems of the companies which is to attract more people and increase traffic and sales, with Freshsales it is possible to reach specific goals and with a broad vision of a much more attractive future for the company, it is a software that has varied characteristics in which it is possible to add it with other software, be it marketing, finance, human resources in order to support each of these areas, and for example expand the advertising campaigns allowing to attract traffic to the web, I find it incredible how the software works to improve quality and service.
Recommendations to others considering the product:
It allows you to make sales, expand your number of users, attract traffic to the web, we have noticed the exponential increase and how it does its job is for this reason that I recommend it and it has offered an incredible job, with simple and optimal tools to improve the activity of the company, very responsible in my opinion I recommend it.
A wonderful CRM that has worked well for us
What do you like best about the product?
I like that the interface is easy to use and understand. It makes sense immediately after logging in and is very intuitive. I also like that there is a phone system and that it integrates all your call and email information automatically into the CRM.
What do you dislike about the product?
The font is a little hard to read and is especially small, making it a bit difficult to be able to see things. Sometimes we have forgotten to save notes in records because the letters are so small. I also don't like that it creates leads automatically from emails because it creates a lot of incorrect leads.
What problems is the product solving and how is that benefiting you?
Being able to create an efficient and easy to use sales pipeline.
FreshSales CRM- BEST CRM
What do you like best about the product?
In Freshsales CRM ,It is Simple to handle and flexible to model both sales and business processes. You can create custom fields that will help you control the most important aspects of your business. Easy to use tool where all participants have their information and collaborate on their piece every day, having all the information in one place.
What do you dislike about the product?
What I like the least is that you cannot have an ID field for each opportunity, which makes you have to search your life a bit to be able to do it. In the end we did it with its powerful API.
What problems is the product solving and how is that benefiting you?
it is convenient to send a lot of letters using the samples, it is convenient that all contacts are saved and you can see the history. And convenient systematization of contacts and correspondence history
Recommendations to others considering the product:
I would like to recommend Freshsales CRM to other Companies also.
It is a good tool for the analysis of digital marketing
What do you like best about the product?
It is a good tool for the analysis of digital marketing strategies since it has a wide variety of functionalities that can be used to measure their effectiveness, from A / B unit tests, heat maps, optimization and tools to many other functions that will ultimately be very useful to us, it also has a fairly neat interface, which allows me to use the system without any inconvenience, also allows me to use the program from the chrome extension, so You do not need to download any additional software to be able to use the system.
What do you dislike about the product?
Basically my biggest complaint is that it is very expensive for companies that are starting, it also presents many errors that should be corrected to really get the most out of this tool
What problems is the product solving and how is that benefiting you?
It has been very useful for me to finish evaluating the effectiveness of my digital marketing strategies and campaigns used within the company, for which it has fallen like a glove, I can do everything in a fairly simple way.
Freshmarketer has an interesting technology to follow audiences online
What do you like best about the product?
From Freshmarketer you can import customer databases even if they have been created in Microsoft Excel or some other external service. It has its own section for noting dates and schedules, as well as a detailed system for creating tasks.
What do you dislike about the product?
Freshmarketer's basic plan does not have a console to cover multiple sales, which has pushed us to opt for the paid version, with which we can also use an unlimited number of tabs (this cannot be done in the free version of Freshmarketer).
What problems is the product solving and how is that benefiting you?
From Freshmarketer it is easy to integrate with various eCommerce services from which you can track sales campaigns. Now it is possible to work with more dynamic analytics where I can manage tags, online surveys, and audience targeting.
Recommendations to others considering the product:
The Freshmarketer platform performs very well in the cloud, and has a highly adapted approach to the online sales area, which makes it undoubtedly recommended to any agency that needs to cover its marketing without the need for facilities.
Freshmarketer is intelligent marketing.
What do you like best about the product?
It has multiple functions that give me the ability to put together strategic content to automate digital marketing ideas. It is very fluid to use, not slow at all. It has a template creation function that is incredible.
What do you dislike about the product?
The price is very high, I understand that it has an undoubted quality in each of its tools, but you should consider creating derivative plans.
What problems is the product solving and how is that benefiting you?
We have been able to create marketplace advertising automation, customer or prospect analysis, campaign distribution and social media strategies. It covers all the digital marketing of the organization, has given a good income from major customers.
Recommendations to others considering the product:
An excellent product without a doubt. It is totally satisfactory the idea of being able to have a tool that can do multiple marketing functions. It's a bit expensive but you will have a safe future return.
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