Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Freshsales is light-years ahead of every other CRM. Really.
What do you like best about the product?
It's the first CRM that I have used that I can actually properly run a business on after a decade of trying every other CRM in existence. And it works for Australia!! even the dates work correctly. The automations/workflows are absolutely seamless. The logic is flawless. Whoever put this together is an absolute genius. It's like PipeDrive on steroids.
What do you dislike about the product?
I can't SMS the clients from the platform. But I can call them (and yes it tracks that call and updates the system automatically - and it works in Australia which is amazing in itself). SMS is coming soon I am told.
Also, it would be awesome if FreshSales can work with Zapier a bit more so that I can get SMS to automatically get triggered when I drag and drop the customer into the next stage without having to use webhooks to make that feature trigger. PipeDrive is really good in that regard.
Would be amazing if Freshsales could sync with a physical mailing company. Maybe it does - I haven't had a chance to really test the boundaries on that one.
Also, it would be awesome if FreshSales can work with Zapier a bit more so that I can get SMS to automatically get triggered when I drag and drop the customer into the next stage without having to use webhooks to make that feature trigger. PipeDrive is really good in that regard.
Would be amazing if Freshsales could sync with a physical mailing company. Maybe it does - I haven't had a chance to really test the boundaries on that one.
What problems is the product solving and how is that benefiting you?
This is like a breath of fresh air. This makes every other CRM look like rubbish. It's so much better I can't describe it. Yes this is a real review. A genuinely very happy customer. I was at the point that I had resigned myself to using a spreadsheet for leads and then using PipeDrive once they became a deal as PipeDrive is really user friendly and quite robust and visual. FreshSales builds on that nicely. I can't tell you how many other CRM's I've gone through to get to this point. No more bandaid solutions. This does the entire job. Absolutely brilliant!
Recommendations to others considering the product:
Use it. Oh, and the support is like nothing I have ever experienced before. Everyone is super friendly and smart. And no waiting. They just answer the chat window immediately and they'll even call me to make life easier. This is the Gold standard that all these big bloated stupidly expensive SAS companies should compare themselves to.
Quick and Easy CRM for experienced or beginners in Marketing
What do you like best about the product?
It is easy to use, all calls get recorded so we can revise the work done, customer support is always available and helpful, giving quick and complete answers to all questions.
What do you dislike about the product?
Nothing, truth be told we have grown to love the system and recommend it for all campaigns.
What problems is the product solving and how is that benefiting you?
Telemarketing, the fact that ir records all calls lets us know how to do a better job.
Recommendations to others considering the product:
Look into youtube for the tutorials to see how easy it is to use.
Surpassed expectations in all categories
What do you like best about the product?
Allows you to have infinite customization options, easy to use interface, phenomenal product support, ability to have visibility to the pipeline, great depth of record-keeping options, excellent automation features.
What do you dislike about the product?
Only thing lacking at this point is the ability to integrate more consistently with other applications although this seems to be coming along nicely.
What problems is the product solving and how is that benefiting you?
Visibility to activities at accounts and prospects, collaborating with your internal team and information sharing, keeping a history of records, automating tasks and reminders.
Recommendations to others considering the product:
Completely worth the minimal investment. Lots of new features being added but great as is. Having looked at 10 other CRM systems and been a past user of both Salesforce and Microsoft, Freshsales was the clear winner. Amazing support both online and otherwise.
A+ Service and Software
What do you like best about the product?
How responsive Fresh Sales Customer Support team is. How easy the Freshsales and works platform is to use.
What do you dislike about the product?
That I wasn't aware of Freshsales existence before I wasted 3 years with another CRM
What problems is the product solving and how is that benefiting you?
Welding stronger internal connections and the cross functionality with other departments - this crm makes internal data sharing so much simpler.
useful
What do you like best about the product?
simple interface, easy to understand, links to freshdesk
What do you dislike about the product?
nothing at present, there may be some issues as we start to use it more
What problems is the product solving and how is that benefiting you?
team inclusion with deals and linking to freshdesk
Actually Fun To Use!
What do you like best about the product?
This system actually is fun to use, you can quickly have multiple campaigns going in unison. Tracking what and how other employees or divisions are interacting with clients is simply done. Best of all, the speed in which you can make a comprehensive reports is wonderful.
What do you dislike about the product?
I couldn’t use the word dislike with any part of this product.
What problems is the product solving and how is that benefiting you?
This is a sort of “blockchain” for leads, because like data, leads are a continually growing list of records. Freshsales certainly keeps those precious leads safe in terms of helping managers assure employees are interacting with clients in the firms desired fashion.
Better than Salesforce
What do you like best about the product?
I really enjoy how simple it is to filter or add information to a contact.I previously used Salesforce and always felt like I was spending so much time just to add or find simple information.
What do you dislike about the product?
I dont like the email limit. I need to be able to send more emails for certain campaigns. I also wish I was able to metrics overtime of clicks/opens.
What problems is the product solving and how is that benefiting you?
We are able to stay organized and in contact with our leads/contacts.
Freshsales for a Fresh Sales Perspective
What do you like best about the product?
I love having all information centrally located in one application. Saves a ton of time and really helps to keep everything organized.
What do you dislike about the product?
When I am in the Appointments and Tasks area the dropdown for the timezone won't default to my local timezone so I have to reset that every time I go into that area.
What problems is the product solving and how is that benefiting you?
I was just at a beginning stage of my business where I wanted to really start doing some heavy marketing of our product. Before Freshsales it was cumbersome dealing with information that was disjointed, contacts, leads, reminders, notes, calendar events, sending out mailings and in general just trying to track everything that is going on in the midst of trying to get a sale.
Freshsales / Freshworks is best!
What do you like best about the product?
I currently use Fresh sales, Freshdesk, Freshchat (for 2 different businesses). Fresh sales is the most intuitive and feature rich platform in its price range or even above its price range.
What do you dislike about the product?
I havn't found anything yet! Every time I have found a dislike, their support is extremely fast to either help me find a work around or provide a solution!
What problems is the product solving and how is that benefiting you?
We are solving our internal CRM problem. We could never really iron out a great way to keep track of our customers and quotes and leads. Freshsales (after trying a ton of other crms) really just clicked with everyone at our company!
Recommendations to others considering the product:
Start using freshsales as fast as you can. They are coming out with powerful new features every single day!
Very flexible CRM integrating leads, email and phone followup
What do you like best about the product?
Cost-effective platform with excellent smartphone integration. The company seems to be very focussed on continuous improvement, as well. They also were very helpful integrating an external source of new business leads.
What do you dislike about the product?
I sell to individuals and some small businesses, while the freshsales template assumes business to business selling. Like any new system, there is a learning curve. I needed to a bit more work to match my business.
What problems is the product solving and how is that benefiting you?
I needed an easy way to track all communication with a large number of potential clients with minimum effort. Every call with a prospect automatically offers a log after the call - easy!
Recommendations to others considering the product:
Give them a try!
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