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average CRM
What do you like best about the product?
has a lot of CRM features but not exactly the best CRM out there.
What do you dislike about the product?
does not have a lot of features for customization. you have to go by how the software is set up for the most part
What problems is the product solving and how is that benefiting you?
keeping track of sales pipeline, making and recording calls, sending emails, tracking contact of sales, etc.
Recommendations to others considering the product:
great CRM but a bit expensive if you are having all of the software integrations that freshsales provides.
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A great CRM!
What do you like best about the product?
A great CRM with tons of different tools including a built in dialer for making outbound phone calls and also mass email campaigns for sending large amounts of emails.
What do you dislike about the product?
some of the customizations are hard to figure out or you need to make workarounds in order to get it to work.
What problems is the product solving and how is that benefiting you?
allows us to make outbound calls, track outbound calls, track emails, and other CRM features.
Recommendations to others considering the product:
definitely consider using this software if you are need of a cRM
great crm
What do you like best about the product?
super easy to use crm making transitioning to this crm a lot easier than with other crms.
What do you dislike about the product?
does not allow 3rd party integrations as sometimes there are features that are not available.
What problems is the product solving and how is that benefiting you?
use as crm, outbound calling and tracking, recording, etc. and for reports of sales data
Recommendations to others considering the product:
if you need a crm then its a good option. very simple and easy to use
The best CRM we came accross that suits our small business operation.
What do you like best about the product?
Freshsales was really effortless to set up, very easy to understand the layout of the interface and it was a breeze to integrate and migrate data from other software solutions. It was a great plus that the Freshsales mobile app has so much functionality incorporated from the desktop version as well. The support and knowledge base of this CRM is very professional and concise. You rarely ever have to reach out to their support.
What do you dislike about the product?
Spell-check doesn't seem to work when composing emails. But the Freshsales support team was very helpful in explaining their technical challenges and promised me to resolve the issue in a timely manner.
What problems is the product solving and how is that benefiting you?
Freshsales CRM makes tracking of all sales processes feel like a walk in the park. In particular their automated and highly configurable workflows. I feel our company highly benefits from the ability to automate and to streamline sales with the help of Freshsales CRM. We particularly like the numerous mobile app functionalities that make our admin work so much easier when out of office.
Freshsales Rocks!
What do you like best about the product?
The simplicity of it and how we get alerted every time someone sees one of our emails.
What do you dislike about the product?
That there are so many different subscription levels and we have to pay more to unlock more features.
What problems is the product solving and how is that benefiting you?
Keeping track of all of our Clients data.
Recommendations to others considering the product:
I recommend them to first think all the things they need to do inside of their business, then read all of the fresh sales subscriptions and see which one fits them best to their needs. From there, they can call fresh sales at any time or email they have a great customer support available almost immediately. I recommend them to set up their deals pipeline and all of the lead fields the way they want or fits them most. From there I would say they can look at all the integrations freshsales offers, there are so many which is great. Connecting your email is a must and using the task or events management Is also very beneficial. There are no other CRMs like freshsales and they are quiet affordable for start ups and small businesses. I have gotten emails from their support willing to help me even when I do not request help. This is a very plus of freshsales going above and beyond for their clients.
Incredible customer support!
What do you like best about the product?
I love how easy it is to customize and to use. The mobile app is incredibly easy. For me, customer service is important - Support staff are always on hand to help and even follow up to confirm everything is ok.
What do you dislike about the product?
No complaints so far. Have been pretty happy
What problems is the product solving and how is that benefiting you?
We didn’t have a way to keep track of our sales teams’ activities, contacts or deals. It works great to see a clear picture of our sales, our open deals to follow up. Etc
Under one roof
What do you like best about the product?
FreshSales allows allows the users to be able to complete end to end tracking of sales activities.
What do you dislike about the product?
Although a little limiting, you don't have to spend a lot of money to be able to have a solution that would allow us to track conversations either via email, phone or even just making notes on profiles.
What problems is the product solving and how is that benefiting you?
As a growing company, we needed a solution in order to be able to better manage contacts and sales processes.
experience with freshsales has been very good with some features updated and are working faster now
What do you like best about the product?
Filtering & searching
Lead creation
Lead research
spending time on calls and emails
Lead creation
Lead research
spending time on calls and emails
What do you dislike about the product?
We should also be able to see the "LEADS OF THIS WEEK " OR LEADS OF THIS MONTH AT THE SAME PLACE RIGHT NQW NOthing of this sort is there
What problems is the product solving and how is that benefiting you?
reduce time increase productivity & increased client interaction and collaboration
it is simple and help, just fit to our sales process. like an secretary.
What do you like best about the product?
the schedule function which remind me of following up my potential clients.
What do you dislike about the product?
i am from China, although i learned english, but not very good at it, would you pls develop chinese edition?
What problems is the product solving and how is that benefiting you?
to review the calls team logged and then know about the situation team is now facing then know how to help them.
Freshsales for post-sale CRM
What do you like best about the product?
The ability to link emails, phone calls, support tickets and comments all in a single platform to track customer usage and communication.
What do you dislike about the product?
We are unable to change the layout much or customize it much as per our preference.
What problems is the product solving and how is that benefiting you?
We are trying to compile all our customer communication data on freshsales so it is easier to check history and current status of the customers.
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