Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Platform made simple
What do you like best about the product?
We do Business Consulting and my sales team can easily see where the status of the new client is on approvals and underwriting. Excellent work flow.
What do you dislike about the product?
It can be confusing as to capture all the information if its set up in Leads, deals or customer. We decided to use the customer tab to input all information.
What problems is the product solving and how is that benefiting you?
We can have other business consultants use freshsales to update our business lending apps as well as send it under lending which will notify or Business underwriters.
Recommendations to others considering the product:
This platform will grow with your company and will streamline a process that is seamless from your consultants to your customer.
Amazing Service
What do you like best about the product?
How intuitive it is! And not nearly as overwhelming as Salesforce.
What do you dislike about the product?
So far, no complaints. I am still getting used to everything but it's great!
What problems is the product solving and how is that benefiting you?
Creating a system of qualified leads and then accounts is where we are at right now, just trying to get everything off the ground and running. Benefits though include allowing our whole team to be updated on an account so there's no question as to where they are in the pipeline or once they're completely setup!
Best customer service experience
What do you like best about the product?
The speed at which these guys respond is incredible. This is more important than having brilliant software with no support, The system works well, is fast and is my best friend during the day.
What do you dislike about the product?
The system would be nice if it had a start up dashboard with some key data in it, such as current tasks and appts, latest leads. Would be nice if you could choose what you see on the dashboard.
What problems is the product solving and how is that benefiting you?
Our business is about selling services to people, so the CRM helos us manage the data, set tasks, reminders, nots and appointments. I dont know how we would do it as efficiently without Freshsales
Recommendations to others considering the product:
Amazing tool at the price. Easy to use yet like anything, needs a bit of time to feel your way around it and how best to use it. For example when do you convert a Lead to a Contact. After much testing, a lead remains a lead until there is potential for a sale, until then it remains a lead.
Freshsales Experience 2018
What do you like best about the product?
Hi, we have been using Freshsales since last year, and recently they have made a couple of upgrades to the platform, making it more robust and user-friendly. We were testing out multiple tools like Insightly, Zoho, etc. But based on our recent 1-year experience, FreshSales does a good job for SMBs in presales management and client follow-up, thanks to its integration features.
What do you dislike about the product?
FreshSales is continuously improving and can work on a simpler User Interface and Filtering view options.
What problems is the product solving and how is that benefiting you?
Pre Sales and Client follow up
Freshsales ultimate CRM for Brainpayroll
What do you like best about the product?
Freshsales is a user friendly CRM which is helping us maintain all the required information at one place. One software for entire marketing and sales task. campaigning is now easy.
What do you dislike about the product?
Not providing multiple user access for free.
What problems is the product solving and how is that benefiting you?
one software for managing leads and customers.
Recommendations to others considering the product:
Freshsales will solve all your CRM troubles
Great useful sales tool
What do you like best about the product?
The functionality of the system is great. There are multiple ways to assist with the sales process from lead sorting to deals. Very easy to manage different accounts with the account icon.
What do you dislike about the product?
Honestly, the functionality of the system provides everything we need - no dislikes from me
What problems is the product solving and how is that benefiting you?
We are working out the best ways to sell well, this system is helping in the organisation of this
Recommendations to others considering the product:
This product is definitely worth getting if in the sales industry. Very helpful and the help desk is always available
Great platform, intuitive, less complex than the major competitor, but more powerful to the end user
What do you like best about the product?
Easy of use, visualization of deals and deal flow. Automation of creating leads, deals and tracking emails without data entry. Multiple pipelines is fantastic
What do you dislike about the product?
Still having a problem syncing calendars without having all calendar invites being pulled into leads. Should be fixed soon.
What problems is the product solving and how is that benefiting you?
Sales pipeline
Excellent frontend
What do you like best about the product?
I like how freshsales is organized and give users the best expiriencce
What do you dislike about the product?
nothing, freshsales is on of the best crm systems ive tried
What problems is the product solving and how is that benefiting you?
Voip , following up with leads and keeping everything steady
Thank you! How can I assist you further?
What do you like best about the product?
The reporting system is very efficient as we get a lot of comprehensive and accurate data.
What do you dislike about the product?
You can only fetch 25,000 data at a time.
What problems is the product solving and how is that benefiting you?
sales, distribute leads equally among agents
Very useful and does what you need.
What do you like best about the product?
The fact that it tracks when a client opens their e-mails and lets you know is very handy.
What do you dislike about the product?
Currently you can only upload one file at a time and this can be time consuming.
What problems is the product solving and how is that benefiting you?
We can now allocate sales to the correct people.
Recommendations to others considering the product:
To be able to drag and drop files in to upload would be useful.
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