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Simple and Elegant solution to CRM
What do you like best about the product?
Ease to use, nice UI and mobile friendly.
What do you dislike about the product?
I have always looked out for a proper sorting and filtering options in Mobile app which is missing.
What problems is the product solving and how is that benefiting you?
I m now managing my accounts, leads and contacts properly. I can easily understand my pipeline and this have resulted in increased performance.
Recommendations to others considering the product:
I would definitely recommend Freshsales to all the Sales departments of different organizations to streamline their Sales process.
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I love this CRM its a game changer for me and my co-workers
What do you like best about the product?
sms feature will keep your funnel filled and bring you another avenue to get in contact with leads. Also I no longer have to use textnow.com to text leads which was hard to keep track of. I also like the templates creation for sms and email it makes email and text blast so quick and easy. With the place holder features it also personalizes the messages and I have seen a huge increase in converting leads into contacts.
What do you dislike about the product?
email feature disabled over bounce rate makes it difficult to email blast. The support team is very helpful in helping this and had a very quick response, but again it can get annoying when you are data mining and not sure which emails are correct or not. It does help though with cleaning up your crm and staying organized its almost like they force you to be organized which isn't a bad thing.
What problems is the product solving and how is that benefiting you?
I am solving the problem where I do not have to use another ms platform everything is all in one place. I have realized how effective being able to email and text all in one platform is so much better. Also running reports for my weekly meeting helps so much.
It rocks!
What do you like best about the product?
Tracks all key information, easy to use!
What do you dislike about the product?
The system can sometimes be a bit laggy.
What problems is the product solving and how is that benefiting you?
Acquiring leads, it has made it very easy for us to track the progress of acquisition.
Holding account details
Holding account details
Recommendations to others considering the product:
The support is great and it's a breeze to set up.
User friendly
What do you like best about the product?
I think the flexibility of finding any field of a lead or contact, schedule emailing, different products at one place, which saves lot of time.
What do you dislike about the product?
I think the email templates should not replace current subject line or content in the email chain.
What problems is the product solving and how is that benefiting you?
As mentioned above I like freshsales all solutions at one place like led handling through Fresh sales and contacting them through fresh caller and live chat with clients through freshchat.
Feeshmarketer helps company holistically
What do you like best about the product?
Love the heat mapping and click mapping tools. I like that it is simple and straight forward, and that it helps the marketing team better explain our role in the digital world to our internal partners.
What do you dislike about the product?
Nothing. the tool is very helpful to our organization
What problems is the product solving and how is that benefiting you?
We use freshmarketer to better understand a users journey on our website, and to better explain that journey to our internal partners within the organization. Freshmarketer boils down complex digital marketing strategies in a way that are actionable and easily understood to those who do not live and breathe the marketing world every day.
Recommendations to others considering the product:
Spend time with the tool in conjunction with other tools like Google Analytics.
User friendly
What do you like best about the product?
How it organizes my contacts, tells me when someone has read my mail and saves my notes
What do you dislike about the product?
When it glitches. When inunqualify someone From the app it glitches it unqualified from the second try
What problems is the product solving and how is that benefiting you?
Organization, time management, efficiency, the fact that I have notes and emails for each contact separately
Recommendations to others considering the product:
Freshsales helps you become organized and productive
So far... my favorite sales management tool!
What do you like best about the product?
I've used many CRM's prior to coming onboard with Freshsales and the one thing that made it worth the transition is the ease of use. At its core, Freshsales is pretty simple to understand and navigate, however, if you need it to be more complex, it can handle that too.
What do you dislike about the product?
It is a mission to export my leads. They've buried it to make it a little harder to find and use, but, once I've figured it out I was good to go.
What problems is the product solving and how is that benefiting you?
My team is a small startup. Prior to Freshsales, I was looking for a robust enough CRM that can handle what I needed without the enterprise costs. Freshsales stepped up and gave me a tool that was able to handle my request, which was modern, fast, responsive and overall empowering for companies like mine to grow quickly.
Superior Support
What do you like best about the product?
The ability to customize this CRM to your entity needs is priceless!
What do you dislike about the product?
There are so many options to choose from - it takes time to figure out what one is best suited for the tasks at hand!
What problems is the product solving and how is that benefiting you?
Deleting and eliminating the features that we don't use and making sure our Top 12 information is the most important listed for our sales goals
Cheap and affordable CRM with all the bells and whistles
What do you like best about the product?
It is a complete package. I can do email sequence and every other thing any CRM could possibly do. Also, it has great linkages with other Freshworks software, which truly makes it a great software.
What do you dislike about the product?
I would ideally like the support to improve a bit more. Faster responses would be good.
What problems is the product solving and how is that benefiting you?
I am solving the problem of managing all my leads, managing deals. Also, using it for email outreach and so forth.
Recommendations to others considering the product:
Just ensure you set it up properly and make full use of the software.
Great CRM
What do you like best about the product?
User friendly UI. Its very easy tp update the data. This motivates my sales team to actually work on the crm and keep it updated. Reports and Analytics is great. Also the integration with Freshcaller and Freshdesk works like a charm.
What do you dislike about the product?
API integration is not great. I cant update a contact with a single API request. I need to have the Freshsales ID to update the contact which I can not maintain at my side. This is the most basic feature available in almost every CRM.
What problems is the product solving and how is that benefiting you?
Team Sales review, Performance management, Deal tracking, Email sync and sales status tracking
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