Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Fantastic service
What do you like best about the product?
It helps keep me a lot more organised when following up sales leads.
What do you dislike about the product?
I dislike the amount of updates it has weekly.
What problems is the product solving and how is that benefiting you?
Keeping tracks of new leads that we have contact, also monitoring emails correspondence.
Recommendations to others considering the product:
It's great.
User Friendly Interface Just too Fresh and simple
What do you like best about the product?
We like Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently.
What do you dislike about the product?
Very less scope to dislike. didn't find anything at the moment
What problems is the product solving and how is that benefiting you?
The ease of use and modern UI are why we’re increasing efforts towards the spectrum of using FreshSales. Best part is you don't have to be trained in using the software. Everything is very intuitive.
Sales Professionals One and only Funnel
What do you like best about the product?
Planning, coordinating and startegizing, all three are essential for a sales person to close the deal and ramp up faster. fresh sales helps sales individual to plan one's meetings and schedule them accordingly and also it acts as a one stop destination for a sales person to track a lead from lead generation to lead closing. all the stages in between are well planned and executed and fresh sales portal reminds the sales individual to be punctual and follow the steps which will take the individual to close the deal.
What do you dislike about the product?
entire process needs to be streamlined. however, using fresh sales app makes a sales person to spend less time on updating leads.
What problems is the product solving and how is that benefiting you?
Tracking of lead stages is the biggest problem got solved thrtough fresh sales and now we are able to identify the leads according to their stages to plan and strategise for closing them
Invaluable sales tool
What do you like best about the product?
Simple to set up, Simple to use, powerful tool for any professional sales organization.
What do you dislike about the product?
pipeline display should be in sprout acc
What problems is the product solving and how is that benefiting you?
Having a simple to use CRM
Easy to organise leads, allocate leads. We have a clear picture of warm/cold leads and what needs to
What do you like best about the product?
Its superbly organised and is has everything at the same place.
What do you dislike about the product?
Nothing as of now. I am quite comfortable using it.
What problems is the product solving and how is that benefiting you?
Leads organisation.
Good and getting better
What do you like best about the product?
a "can do" approach to new ideas that make you feel your working together
What do you dislike about the product?
not much to dislike - I ask they listen, and between us, I think we are truly getting what we as a customer wants. this is not normal for other companies though it should be.
What problems is the product solving and how is that benefiting you?
tracking new sales and managing servicing of existing sites
Recommendations to others considering the product:
ask for things you want them to develop - they listen
flexible and integrated solutions for SME
What do you like best about the product?
1. extremely flexible and integrated solutions for SME
2. Implementation was super fast, we manage to do this during one week
3. good support from local freshworks partner
2. Implementation was super fast, we manage to do this during one week
3. good support from local freshworks partner
What do you dislike about the product?
if you want to use inteligent contact forms on web site you need to upgrade all account to much more expensive plan
What problems is the product solving and how is that benefiting you?
too many sales contacts and leads in the same time, customer data in more than 3 applications, problem with raporting and forecasting. we connected frashsales with freshdesk - it works perfect
Recommendations to others considering the product:
trial period is the best way to check if system meets your requirements.
Awesome solution to manage sales pipeline
What do you like best about the product?
Visibility of leads in the pipeline according to stages of the deal. Also the automatic call pop up to record notes on the mobile app after you've called a lead is extremely convenient. Reports can be created and generated as desired
What do you dislike about the product?
I think it will be nice to have all account details directly available when you click on a Deal instead of having to click on the linked account and then the linked contact.
What problems is the product solving and how is that benefiting you?
I manage the end to end said process for a business vertical. Fresh sales helps in making the entire process streamlined. More visibility and no risk of duplication of effort in the team
Recommendations to others considering the product:
Got to have it if you want to manage your sales process better.
The best experience in CRM for Sales
What do you like best about the product?
With freshsales, I can do a content management with my product through a score. This is the best in my opinion.
What do you dislike about the product?
With freshsales, I can't get a clear view of the timeliness of my deals in kanban view.
What problems is the product solving and how is that benefiting you?
I'm getting faster sales and getting better leads.
A One-Stop CRM
What do you like best about the product?
I like best their tech support. I spoke to a live person and had someone follow up on me immediately.
What do you dislike about the product?
Nothing yet so far I have aspects of this software to discover as I am just implementing.
What problems is the product solving and how is that benefiting you?
CRM - prospects follow up and creating a pipeline that others can follow up on when I'm out of the office.
Recommendations to others considering the product:
Do the 1 month trial to familiarize yourself with the menu and all its amazing options
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