Freshsales
Freshworks Inc.Reviews from AWS customer
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Really Powerful and helpful, but really tedious
What do you like best about the product?
I love the sales sequences and customer journeys, there is SO MUCH automation and customization that is available.
What do you dislike about the product?
There are so many steps for even the most simple steps. For example, when you are writing an email, you have to go through several clicks to get there, and then to make it public you have to go to another part of the platform and change the status one by one.
What problems is the product solving and how is that benefiting you?
Customer contact organiazation and it does a GREAT job at it. We have so much information stored in freshsales and it has taken our organization to the next level.
Mixed Experience with Freshsales
What do you like best about the product?
Customer Support,
Easy to use
Easy API Access
Less Limitation on API
Easy to use
Easy API Access
Less Limitation on API
What do you dislike about the product?
Cost of Plans, removal of features from basic/growth plans, often lot of changes made during short period of time with user interface, tons of bugs/glitches, Not much customization offered even on growth plan.
What problems is the product solving and how is that benefiting you?
Lead Management and identifying history of particular lead and lead scoring helps us to convert that deal
They share customer data with third parties
What do you like best about the product?
They have one of the best pipeline interfaces among all competitors today.
What do you dislike about the product?
My experience with this product ended when they asked me to lower my browser's security to allow cross-site tracking. Here's what they ask for: 'Please uncheck "Prevent cross-site tracking" in Safari (17) privacy settings.'
If you want to use the marketplace and their other products, you'll have to allow them to track you so that Freshworks' partners can see how you spend time on other sites and offer their services accordingly.
The second reason I don't recommend this product is directly related to the first: after you register, they share your data (name, company, email, etc.) with third parties. You'll start receiving emails from unknown companies that claim to have received your information from Freshworks. The company does not deny this and refers to its terms of service.
In my view, selling or sharing customer data is a serious reputational risk that is incompatible with trust and integrity.
If you want to use the marketplace and their other products, you'll have to allow them to track you so that Freshworks' partners can see how you spend time on other sites and offer their services accordingly.
The second reason I don't recommend this product is directly related to the first: after you register, they share your data (name, company, email, etc.) with third parties. You'll start receiving emails from unknown companies that claim to have received your information from Freshworks. The company does not deny this and refers to its terms of service.
In my view, selling or sharing customer data is a serious reputational risk that is incompatible with trust and integrity.
What problems is the product solving and how is that benefiting you?
The ecosystem is reminiscent of Zoho, but the marketplace is less developed.
Excellent CRM for a reasoneble price
What do you like best about the product?
All tools that it offers, campains, pipelines, and all templates
What do you dislike about the product?
the capacity of emails that you have for a month
What problems is the product solving and how is that benefiting you?
Freshsales is helping us manage all aspects of our marketing, including campaigns, workflows, and soon, calls. This comprehensive approach streamlines our processes, improves efficiency, and allows us to better connect with our custome
GREAT PRODUCT, EASY TO USE, GREAT CUSTOMER SERVICE
What do you like best about the product?
SIMPLICITY AND FLEXIBILITY, VERY EASY-TO-USE
What do you dislike about the product?
THERE'S NO AUTOMATIC EMAIL CONTACTS SYNCING
What problems is the product solving and how is that benefiting you?
ALLOWING MULTIPLE PIPELINES, KEEPING TRACK OF CONTACTS, INVESTOR REPORTING
CRM with a built in dialler
What do you like best about the product?
The dialler is esay to connect to the CRM and logs and records calls
What do you dislike about the product?
Workflow and customer journey/ stages are difficult to set up and
What problems is the product solving and how is that benefiting you?
Its built in dialler is really helpful and easy to make calls from the client record.
EXCELLENT CUSTOMER SERVICE
What do you like best about the product?
They have had multiple calls with me and their IT deparment sticked with it for 2 MONTHS! to help me. Jasperin was exceptionally patient and caring.
What do you dislike about the product?
There is nothing I dislike, perhaps only that I have to often translate the page from Dutch to English as it reverts back but I am not too bothered.
What problems is the product solving and how is that benefiting you?
We are a small team and jsut needed a very basic joint CRM
Over I had very good performance experience using freshsales
What do you like best about the product?
In Freshsales I like automated workflow to increase sales
What do you dislike about the product?
I dislike sometimes it won't respond to the instructions given by the user
What problems is the product solving and how is that benefiting you?
The main and best thing was it can be fully automated using AI
Good pltform for starter teams
What do you like best about the product?
The lead management module is nice, the fresh caller integration helps makes calls as well. The filters are nice and can be used for reporting.
What do you dislike about the product?
There should be a way to filter leads by company and not just individual contacts.
What problems is the product solving and how is that benefiting you?
This helps streamline customer interactions and also create tasks etc for our sales teams.
Powerful and easy to use
What do you like best about the product?
super intuitive, able to set up independently, great support when we need it, incredibly powerful and customizable, integration with outlook, easy to import data, easy to find the information I need with searching. the best part is that it meets the needs of our new logo sales team as well as our account management team. our new salesperson said "I've used Salesforce my entire career and this does all the same stuff, but it's much more intuitive."
we haven't explored much of the marketing or sales journey functionality yet, but expect to consolidate some of our other tools into what freshsales offers.
we haven't explored much of the marketing or sales journey functionality yet, but expect to consolidate some of our other tools into what freshsales offers.
What do you dislike about the product?
the only thing we aren't loving so far is the task feature. we are used to a more kanban style board for tracking work and the task dashboard doesn't support this. We decided to leverage a pipeline and "deals" for these items we want to track separately from our actual sales opportunities.
if there was a connection for social media to LinkedIn we'd be able to get rid of another tool that we use to manage our social posts.
if there was a connection for social media to LinkedIn we'd be able to get rid of another tool that we use to manage our social posts.
What problems is the product solving and how is that benefiting you?
consolidated information all in one place that everyone has access to. complete visibility into what is going on with current customers and new sales opportunities so nothing gets forgotten.
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