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Over I had very good performance experience using freshsales
What do you like best about the product?
In Freshsales I like automated workflow to increase sales
What do you dislike about the product?
I dislike sometimes it won't respond to the instructions given by the user
What problems is the product solving and how is that benefiting you?
The main and best thing was it can be fully automated using AI
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Good pltform for starter teams
What do you like best about the product?
The lead management module is nice, the fresh caller integration helps makes calls as well. The filters are nice and can be used for reporting.
What do you dislike about the product?
There should be a way to filter leads by company and not just individual contacts.
What problems is the product solving and how is that benefiting you?
This helps streamline customer interactions and also create tasks etc for our sales teams.
Powerful and easy to use
What do you like best about the product?
super intuitive, able to set up independently, great support when we need it, incredibly powerful and customizable, integration with outlook, easy to import data, easy to find the information I need with searching. the best part is that it meets the needs of our new logo sales team as well as our account management team. our new salesperson said "I've used Salesforce my entire career and this does all the same stuff, but it's much more intuitive."
we haven't explored much of the marketing or sales journey functionality yet, but expect to consolidate some of our other tools into what freshsales offers.
we haven't explored much of the marketing or sales journey functionality yet, but expect to consolidate some of our other tools into what freshsales offers.
What do you dislike about the product?
the only thing we aren't loving so far is the task feature. we are used to a more kanban style board for tracking work and the task dashboard doesn't support this. We decided to leverage a pipeline and "deals" for these items we want to track separately from our actual sales opportunities.
if there was a connection for social media to LinkedIn we'd be able to get rid of another tool that we use to manage our social posts.
if there was a connection for social media to LinkedIn we'd be able to get rid of another tool that we use to manage our social posts.
What problems is the product solving and how is that benefiting you?
consolidated information all in one place that everyone has access to. complete visibility into what is going on with current customers and new sales opportunities so nothing gets forgotten.
Great CRM
What do you like best about the product?
The support team helps every step of the way, with quick and objective answers to all our questions. It's an intuitive and easy-to-learn CRM. It's very easy to integrate.
What do you dislike about the product?
There are some limitations to customization.
What problems is the product solving and how is that benefiting you?
Constant support with any questions
Extremely helpful team and a Great CRM
What do you like best about the product?
Easy to set up, I really like the amount of flexibility that they offer. Many customizable features an automations. The mobile app works well too. The support team was very helpful and friendly and respond in a timely manner.
What do you dislike about the product?
Only thing missing is a way to generate leads.
What problems is the product solving and how is that benefiting you?
It is solving all the needs a business has when it comes to customer/account management. It also helps automate many processes.
Very enjoyable experience overall
What do you like best about the product?
The interface is cleana dn easy to use.
there were way more features for a better price
Customer support has been the best i have expereineced to date.
We are going to look at further expanding to the different Freshworks suits as it works on better and you use 1 program instead of 2 or 3
there were way more features for a better price
Customer support has been the best i have expereineced to date.
We are going to look at further expanding to the different Freshworks suits as it works on better and you use 1 program instead of 2 or 3
What do you dislike about the product?
There was nothing that stood out that i didnt like about the project. any problems that i couldnt fix was supported by the call centre
What problems is the product solving and how is that benefiting you?
We need to run our database through a system and that needed to tell us who to call and when, based on likely hood of getting a sales. in this, Freshsales gives a nice nudge to the Sales team after running our contacts through a sales sequence
Sales Support Calvin Concesso is Awesome
What do you like best about the product?
Sales and Product Support by my rep Calvin Concesso! Also ease use and flexibity of the data input features!
What do you dislike about the product?
A bit confusing between features and offerings of Fresh Sales vs Fresh Works!
What problems is the product solving and how is that benefiting you?
Huge database of Contacts, Clients and business partners!
VP Sales
What do you like best about the product?
Customization has been easy once you learn to navigate the software
What do you dislike about the product?
We had a very robust list that was challenging to get it imported into the system, once a paid customer, some additoinal onboarding training would have been helpful.
What problems is the product solving and how is that benefiting you?
Track leads, contacts and maintain a pipeline
Great
What do you like best about the product?
Great company to use for sales, easy to use
What do you dislike about the product?
Nothing it's a great tool for establishing leads
What problems is the product solving and how is that benefiting you?
To gather leads
Great Onboarding Experience and Customisable System
What do you like best about the product?
The onboarding was great, with an assigned Account Manager (Jasperin) and Technical Support (Viveh) to help me through the trial period and to test all the elements I wanted to use within Freshsales suite. The system is customisable and easy to work with and when the functionality wasn't there, Jasperin and Viveh taught me alternative ways of using the system to get the result I wanted. It is great to be able to make my own changes to the setup without having to seek support.
What do you dislike about the product?
The helpchat is a bit frustrating, with slower responses and them not necessarily understanding the problem. This has been resolved to date through emailing the Account Manager
What problems is the product solving and how is that benefiting you?
Managing contacts and clients, email marketing, deal pipelines
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