Freshsales
Freshworks Inc.Reviews from AWS customer
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wonderful CRM
What do you like best about the product?
great CRM. very easy to use interface. anybody can understand how to use and people can pick it up very quickly. dialing is very easy to do from the CRM if you have freshsales integrated.
What do you dislike about the product?
difficult to set up at first if you are trying to integrate other services, etc.
What problems is the product solving and how is that benefiting you?
being able to keep track of sales pipeline, make outbound calls, record calls, etc.
Recommendations to others considering the product:
great CRM you should definitely consider if you are looking for something a bit cheaper compared to Zoho or Salesforce.
great CRM option
What do you like best about the product?
cheap compared to other CRM options while still have tons of features. Almost only CRM with an option for allowing calling and a dialer within the appllication itself. great because you do not need multiple softwares. easy to use and figure out. great interface.
What do you dislike about the product?
pricing is a bit expensive but not compared to other options like zoho or salesforce.
What problems is the product solving and how is that benefiting you?
keeping track of sales pipelines, managing current partners, and
Recommendations to others considering the product:
great CRM compared to other options and has tons of features. great for smaller businesses.
awesome CRM
What do you like best about the product?
very easy CRM to use and learn. lead management and pipeline management makes sense and is easy to understand.
What do you dislike about the product?
migrating data from other sources is difficult because everything is integrated differently than in other software
What problems is the product solving and how is that benefiting you?
using as a CRM for sales pipeline management and for making outbound calls, monitoring outbound calls, and tracking sales information.
Recommendations to others considering the product:
if you need a CRM this is a great option since it is easy to use. especially great for a small business.
wonderful CRM
What do you like best about the product?
very easy to use and integrates perfectly with freshdesk, freshcaller, etc. and other integrations by freshworks. support team is super helpful and can assist
What do you dislike about the product?
difficult to set up at first and entering data into the crm and setting everything up is a little hard
What problems is the product solving and how is that benefiting you?
being able to keep track of sales pipeline, make outbound calls, record outbound calls, etc.
Recommendations to others considering the product:
if you need a crm then check this out as it is pretty great software.
amazing CRM features!
What do you like best about the product?
super easy to use. everyone on the team was able to pick it up very easily as it is pretty intuitive for a CRM. others, like salesforce or zoho can be very confusing but this seemed to ve easy for everyone. it has email and phone capability within the software so you can do everything from one screen.
What do you dislike about the product?
does not have 3rd party integrations so the CRM does not have every feature that others do
What problems is the product solving and how is that benefiting you?
being able to use a CRM for outbound sales, partner relationship management, etc.
Recommendations to others considering the product:
great CRM if you are looking for one this is a great option
good CRM
What do you like best about the product?
easy to use interface once you get everything set up. integrates with email perfectly and has a dialer within the software.
What do you dislike about the product?
a bit difficult to set up in the beginning, but once you get everything set up it is great
What problems is the product solving and how is that benefiting you?
being able to keep track of properties that are within the sales pipeline, make outbound calls and emails, record and track calls, etc.
Recommendations to others considering the product:
if you need a CRM, check this out.
average CRM
What do you like best about the product?
has a lot of CRM features but not exactly the best CRM out there.
What do you dislike about the product?
does not have a lot of features for customization. you have to go by how the software is set up for the most part
What problems is the product solving and how is that benefiting you?
keeping track of sales pipeline, making and recording calls, sending emails, tracking contact of sales, etc.
Recommendations to others considering the product:
great CRM but a bit expensive if you are having all of the software integrations that freshsales provides.
A great CRM!
What do you like best about the product?
A great CRM with tons of different tools including a built in dialer for making outbound phone calls and also mass email campaigns for sending large amounts of emails.
What do you dislike about the product?
some of the customizations are hard to figure out or you need to make workarounds in order to get it to work.
What problems is the product solving and how is that benefiting you?
allows us to make outbound calls, track outbound calls, track emails, and other CRM features.
Recommendations to others considering the product:
definitely consider using this software if you are need of a cRM
great crm
What do you like best about the product?
super easy to use crm making transitioning to this crm a lot easier than with other crms.
What do you dislike about the product?
does not allow 3rd party integrations as sometimes there are features that are not available.
What problems is the product solving and how is that benefiting you?
use as crm, outbound calling and tracking, recording, etc. and for reports of sales data
Recommendations to others considering the product:
if you need a crm then its a good option. very simple and easy to use
The best CRM we came accross that suits our small business operation.
What do you like best about the product?
Freshsales was really effortless to set up, very easy to understand the layout of the interface and it was a breeze to integrate and migrate data from other software solutions. It was a great plus that the Freshsales mobile app has so much functionality incorporated from the desktop version as well. The support and knowledge base of this CRM is very professional and concise. You rarely ever have to reach out to their support.
What do you dislike about the product?
Spell-check doesn't seem to work when composing emails. But the Freshsales support team was very helpful in explaining their technical challenges and promised me to resolve the issue in a timely manner.
What problems is the product solving and how is that benefiting you?
Freshsales CRM makes tracking of all sales processes feel like a walk in the park. In particular their automated and highly configurable workflows. I feel our company highly benefits from the ability to automate and to streamline sales with the help of Freshsales CRM. We particularly like the numerous mobile app functionalities that make our admin work so much easier when out of office.
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