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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,173 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Sanjana M.

Powers the entire marketing lifecyle

  • January 31, 2020
  • Review provided by G2

What do you like best about the product?
I like Freshmarketer's in-depth marketing journeys and CRO capabilities. I use Freshmarketer to send out mass email campaigns as well. Freshmarketer's support is very responsive and resolves any queries faster.
What do you dislike about the product?
Product stability has to be improved. There are still a lot of must-have features for marketers that are not available in Freshmarketer. I know it's in the pipeline, but since those are must-have features, it would be great if you could ship them faster. Otherwise, everything else is just great.
What problems is the product solving and how is that benefiting you?
- Able to send out bulk email campaigns
- Set up cadences
- Analyze web pages with heatmaps and session replays. A/B testing and conduct polls.


    Information Technology and Services

Ideal for SMB

  • January 31, 2020
  • Review verified by G2

What do you like best about the product?
- Freshsales is easy to set up
- It is perfectly integrated with our Calendar and Gmail Account
- Highly Customisable
- Pipelines are extremely useful and visually friendly
- Complete Support and Knowledge base
What do you dislike about the product?
- The whole Prospect-Customer-Account setup is a bit complicated to get used to at the beggining, however the Onboarding and materials provided are detailed and helpful
What problems is the product solving and how is that benefiting you?
- Contact centralisation
- Record of contact interaction
- Lead scoring and nurturing
- Sales status follow-ups
Recommendations to others considering the product:
- Plan a whole end-to-end customer journey
- Consider e-mail integration
- Ideal for small and growing teams


    Brian W.

Big fan of Freshsales

  • January 30, 2020
  • Review verified by G2

What do you like best about the product?
I've been using Freshsales since July 2019 and it's made my work life and organization so much more efficient. I'm able to find all my contacts and accounts within seconds with all their important info.
What do you dislike about the product?
There's not much not to like since it's done everything I've needed it to since day 1.
What problems is the product solving and how is that benefiting you?
Efficiency in locating my contacts and accounts with simple information like contact info, address, and keeping an eye on all ongoing conversations whether it's email or logging phone calls.
Recommendations to others considering the product:
Highly recommended CRM system that is extremely intuitive and easy to use. The staff has been great to work with and will reach out to make sure everything is working well within Freshsales.


    Insurance

Highly recommended

  • January 30, 2020
  • Review provided by G2

What do you like best about the product?
Workflow automation and sales process simplification
What do you dislike about the product?
Nothing! We have requested a couple of upgrades. Some of them actually happened, some of them unfortunately didn't. But it doesn't make me dislike Freshsales!
What problems is the product solving and how is that benefiting you?
The whole team knows where each Deal is up to in the sales process and can easily track customers' latest dialogues with our company by looking at emails related to that Deal. We have automated MANY steps in our process, making our sales process move much smoother and helping us offer better customer service.


    Cristina C.

Very useful platform

  • January 30, 2020
  • Review provided by G2

What do you like best about the product?
We have been using Freshsales for somewhat more than a year and experience has been nothing but great. Its very efficient in terms of lead management and has recently become useful in maintaining our clients too (from payments, membership statuses, contact information and so on) making it easier for our employees to keep track of active and potential clients on one platform.
What do you dislike about the product?
There is nothing that I dislike at the moment
What problems is the product solving and how is that benefiting you?
It helps in maximizing sales efforts and making them more systematic


    kamalesh H.

Work made easy.

  • January 29, 2020
  • Review verified by G2

What do you like best about the product?
Visibility on data. Everything you need comes under one window.
What do you dislike about the product?
Sometime it lags. Maybe due to network issues.
What problems is the product solving and how is that benefiting you?
Could track and hunt all the opportunities.
Recommendations to others considering the product:
Worth the money


    Information Technology and Services

Functional tool that allows users to customize their experience.

  • January 29, 2020
  • Review provided by G2

What do you like best about the product?
The built in functionality with gmail and customizable reports.
What do you dislike about the product?
No simple integration with LinkedIn is frustrating.
What problems is the product solving and how is that benefiting you?
We can properly track and predict our leads efficiently with FreshSales at a reasonable cost.
Recommendations to others considering the product:
Consider what you may require from your CRM and look into the cost of all options.


    Alan S.

Great and Easy to Use!

  • January 28, 2020
  • Review provided by G2

What do you like best about the product?
We love that there are so many integrations with Freshsales. The CRM is also very intuitive and I like how leads are incorporated (instead of just contacts). It took me no time at all to learn it and get up and running.
What do you dislike about the product?
I wish the deal section had its own page, like a company or contact has, not just a slide out window. Not exactly sure why this isn't a thing.
What problems is the product solving and how is that benefiting you?
We use it to demo our integration with Freshsales. Our users love how easy the integration connects with Freshsales and we always recommend using it!


    Dan H.

If your budget is limited, this is site testing and automated email app for you

  • January 28, 2020
  • Review verified by G2

What do you like best about the product?
Freshmarketer is budget friendly and user friendly. Being able to see how our users interact with our site in general and specific pages particularly has been tremendously helpful.
What do you dislike about the product?
Trying to explain to others how to use it.
What problems is the product solving and how is that benefiting you?
Being able to tweak little differences like color or position of the search box to testing totally new page designs, landing pages, forms, etc.


    Music

Great for small business

  • January 28, 2020
  • Review verified by G2

What do you like best about the product?
The customer service of Freshsales is what stood out to me when first beginning the service. From there, it has easy customization and helps keep all of my contacts organized.
What do you dislike about the product?
When they add new features, I am not able to opt out of them. Example, "Freddy's Insights", it adds an extra step for me by having to click out of that before I can see all of my notes for a client.
What problems is the product solving and how is that benefiting you?
Keeping up with my clients and following up in a timely manner. The benefits have been great as my clients see my persistence and consistency and tend to use my service more because of that.