Freshsales
Freshworks Inc.External reviews
1,212 reviews
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External reviews are not included in the AWS star rating for the product.
Cleanest CRM Used To Date
What do you like best about the product?
The import function of company/personal information from other CRMS has been seamless. In addition, I love the score that is given to prospects as more information/activity is logged under that contact/company. The ability to move a prospect through different stages of a deal has been great for transparency to upper management. By telling me the last time i had contact with a lead, it is keeping me follow-ups much more regular yet not too frequent.
What do you dislike about the product?
I think the account section should not populate your "deals" until they have been won. When i put potential deal worth amounts in the deals tab, they are automatically being moved to the "accounts" tab even though they are not accounts yet. I think it is more than appropriate to pull information for someones linked in the account but I think it is just creepy and counterproductive to be pulling in peoples twitter and other social media account information and pictures.
What problems is the product solving and how is that benefiting you?
Staying accountable with current prospects. Freshsales also prevents other salesmen from stepping on each others toes.
Very user friendly
What do you like best about the product?
Best CRM for all your sales need. Easy to access and very helpful to keep all your data in it.Great work by the team!!
What do you dislike about the product?
As of now its good, but remainder notification in mobile app will be more useful.
What problems is the product solving and how is that benefiting you?
Regular followup of your customers and remainder in mail.
Recommendations to others considering the product:
Yes go for it!
Great Tool to enlarge the Leads
What do you like best about the product?
The possibilities that this tool has is amazing, I mostly like the automaticly campagnes.
What do you dislike about the product?
Until now, I didn't notice any dislike about this Tool, maybe in future.
What problems is the product solving and how is that benefiting you?
Our benefits with this programm, it's easy to track leads and contacst in different stages, so that succession is very easy. And you will never miss a task again.
I've using it for a year
What do you like best about the product?
The best thing is to keep track of all the activities you made with your customer. It helps us a lot when trying to reach all the goals our boss propose us. Also, it helps us know how to close a deal. It has a lot of information on it, it has easy to read tutorials on the data base.
What do you dislike about the product?
It is hard to work with it when the Internet connection start decreasing. Meaning that you need to have the best internet connection ever. Sometimes it gets crazy when trying to get the data base. Also, we cannot export the .CSV information from the data feed sheet we have. That is something hard to use.
What problems is the product solving and how is that benefiting you?
Is possible to keep track of the deals or new leads we are working with. It is hard to do that on paper. Also, we learn how to send cool emails to our clients
Recommendations to others considering the product:
They have to take time to read all the data they provide. It has a lot of tutorials in them.
Very Knowledgeable team and system is really flexible to be customized to our needs.
What do you like best about the product?
Fresh sales has great Flexibility...............
What do you dislike about the product?
No dislikes..................................
What problems is the product solving and how is that benefiting you?
Stay on top of sales team.
Streamline interaction with customers.
Streamline interaction with customers.
Easy and effective
What do you like best about the product?
I’ve just started to use Freshasales and I’ve been really impressed about the ease of use and flexibility of this solution.
What do you dislike about the product?
The main limit that I see so far is related to the mobile app.
What problems is the product solving and how is that benefiting you?
The main business problems and related benefits is to start to have a real CRM for my own company.
Very Good Product
What do you like best about the product?
I find the ease of installation and simplicity in getting the product up and running quickly to be very attractive.
What do you dislike about the product?
I wish I could integrate multiple companies into one installation.
What problems is the product solving and how is that benefiting you?
We have vastly improved our marketing CRM capabilities.
Great experience
What do you like best about the product?
I really love the fresh sales platform. I have used lots of of different Crm systems but fould that freshsales was by far the best!
What do you dislike about the product?
Nothing. Freshsales works really well for me.
What problems is the product solving and how is that benefiting you?
Generating more sales. Keeping on top of leads better
great service at a reasonable price
What do you like best about the product?
I have used Freshsales for a few months now. It is very user friendly and has some great features. It is very affordable for a start-up or small business as well.
What do you dislike about the product?
I would like more backend features as a database person.
What problems is the product solving and how is that benefiting you?
Organizing my sales leads.
Recommendations to others considering the product:
I would test it out for sure.
Brilliant Drag and Drop Visual Pipeline
What do you like best about the product?
Love the drag and drop functionality and the ability to see the summary of deals in each phase when viewing the pipeline without having to initiate reporting.
What do you dislike about the product?
Price went up during our trial period -- wish I would have locked in pricing instead of the trial.
What problems is the product solving and how is that benefiting you?
I am a visual person and I love seeing the pipeline in terms of values and deals at each stage versus the "lists" that all you can is "sort" in SalesForce.
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