Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Freshsales is a great product
What do you like best about the product?
Freshsales combined with other products such as Freshdesk have greatly contributed to improve our work flow and help us keep our focus on the customer.
What do you dislike about the product?
I don't think of anything right negative now
What problems is the product solving and how is that benefiting you?
Better customer service
Exceptional service!
What do you like best about the product?
The engineering and product development team behind freshsales have developed a unique interface that is extremely easy to use and their design is stellar. That helped me choose them over so many CRMs out there.
What do you dislike about the product?
I enjoy the service a lot. One of the things I find a bit confusing is how the lead score is calculated. I would prefer a system that is more straightforward.
What problems is the product solving and how is that benefiting you?
Mainly an efficient way to organize my customers and leads.
Easy and Intuitive CRM
What do you like best about the product?
Basic system, easy to use, very efficient
What do you dislike about the product?
Nothing, nothing, nothing, nothing, nothing
What problems is the product solving and how is that benefiting you?
I can send emails directly from the system. No multiple step process necessary.
Freshsales Grows Our Business
What do you like best about the product?
The Ease of Use of The CRM. Very easy to get it up and running and complete all your deals.
What do you dislike about the product?
Would like to see more integration. Needs to grow the amount of third party services that the CRM integrates with.
What problems is the product solving and how is that benefiting you?
We are using it as our primary CRM, we never lose a deal anymore. It is easy to see what is happening on each deal, and be able to follow up at our clients convenience. It took us a long time to decide on a CRM, but we found a winner with Freshsales!
Recommendations to others considering the product:
Try it!
Wonderful
What do you like best about the product?
Easy to use ,proper way to maintain huge database, can keep a tap on various activities happening at different locations
What do you dislike about the product?
nothing to dislike about fresh sales as its improving on daily basis and keeping up with the change
What problems is the product solving and how is that benefiting you?
follow ups, record on number of meetings done by over all sales team , very well data management
Customer care with Freshsales is a pleasure
What do you like best about the product?
The decision for Freshsales has fallen very quickly after a short test phase. The training in the CRM was very short, the applications on the phone are very stable and the customer care is a pleasure.
Above all, we value the Android app to record every customer call in the CRM and edit it immediately.
Above all, we value the Android app to record every customer call in the CRM and edit it immediately.
What do you dislike about the product?
We are from Austria and unfortunately the translations are not yet 100 %
What problems is the product solving and how is that benefiting you?
Customer care, customer acquisition
My experience of Freshsales
What do you like best about the product?
The ease of use and simple navigation stand out the most. Not to date myself, but I was an early Telemagic user back in the dos days... a goldmine reseller and an MS Dynamics user, as well as SalseForce. At FreshSales, what is unique is how you pull yourself through a record and process with their unique slider technology that draws you to the next field. If you don't need all the bells and whistles of SalesForce and want something robust for the price, Freshsales is the way to go. Their service and support is responsive and second to none.
What do you dislike about the product?
Sometimes there is a delay to move to the next field. This is because of the speed of the internet. I would also like to see better navigation when jumping between tasks.
What problems is the product solving and how is that benefiting you?
Simple campaigns, easy customization, quick search and a friendly, simple interface.
Just too good
What do you like best about the product?
i was staring with this software some crittical. whenever i know it's too good for me!
What do you dislike about the product?
i have nothing say to you. if any need to reuire i will surely connect with you.
What problems is the product solving and how is that benefiting you?
Tax
Clean, Easy and Fast
What do you like best about the product?
The clean interface, the very simple and straightforward.
What do you dislike about the product?
Nothing, great product. Can't fault it in any way.
What problems is the product solving and how is that benefiting you?
Task management, task completion, SLA tracking.
Great CRM
What do you like best about the product?
The ease of use - simple, clean design and very easy to make changes to fields.
What do you dislike about the product?
No direct Shopify integration yet. More integration options with other platforms would make a big difference.
What problems is the product solving and how is that benefiting you?
ability to scale and see what is happening.
Recommendations to others considering the product:
Very easy to use compared to the others and setup in a day compared to all
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