Freshsales
Freshworks Inc.Reviews from AWS customer
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Feeshmarketer helps company holistically
What do you like best about the product?
Love the heat mapping and click mapping tools. I like that it is simple and straight forward, and that it helps the marketing team better explain our role in the digital world to our internal partners.
What do you dislike about the product?
Nothing. the tool is very helpful to our organization
What problems is the product solving and how is that benefiting you?
We use freshmarketer to better understand a users journey on our website, and to better explain that journey to our internal partners within the organization. Freshmarketer boils down complex digital marketing strategies in a way that are actionable and easily understood to those who do not live and breathe the marketing world every day.
Recommendations to others considering the product:
Spend time with the tool in conjunction with other tools like Google Analytics.
User friendly
What do you like best about the product?
How it organizes my contacts, tells me when someone has read my mail and saves my notes
What do you dislike about the product?
When it glitches. When inunqualify someone From the app it glitches it unqualified from the second try
What problems is the product solving and how is that benefiting you?
Organization, time management, efficiency, the fact that I have notes and emails for each contact separately
Recommendations to others considering the product:
Freshsales helps you become organized and productive
So far... my favorite sales management tool!
What do you like best about the product?
I've used many CRM's prior to coming onboard with Freshsales and the one thing that made it worth the transition is the ease of use. At its core, Freshsales is pretty simple to understand and navigate, however, if you need it to be more complex, it can handle that too.
What do you dislike about the product?
It is a mission to export my leads. They've buried it to make it a little harder to find and use, but, once I've figured it out I was good to go.
What problems is the product solving and how is that benefiting you?
My team is a small startup. Prior to Freshsales, I was looking for a robust enough CRM that can handle what I needed without the enterprise costs. Freshsales stepped up and gave me a tool that was able to handle my request, which was modern, fast, responsive and overall empowering for companies like mine to grow quickly.
Superior Support
What do you like best about the product?
The ability to customize this CRM to your entity needs is priceless!
What do you dislike about the product?
There are so many options to choose from - it takes time to figure out what one is best suited for the tasks at hand!
What problems is the product solving and how is that benefiting you?
Deleting and eliminating the features that we don't use and making sure our Top 12 information is the most important listed for our sales goals
Cheap and affordable CRM with all the bells and whistles
What do you like best about the product?
It is a complete package. I can do email sequence and every other thing any CRM could possibly do. Also, it has great linkages with other Freshworks software, which truly makes it a great software.
What do you dislike about the product?
I would ideally like the support to improve a bit more. Faster responses would be good.
What problems is the product solving and how is that benefiting you?
I am solving the problem of managing all my leads, managing deals. Also, using it for email outreach and so forth.
Recommendations to others considering the product:
Just ensure you set it up properly and make full use of the software.
Great CRM
What do you like best about the product?
User friendly UI. Its very easy tp update the data. This motivates my sales team to actually work on the crm and keep it updated. Reports and Analytics is great. Also the integration with Freshcaller and Freshdesk works like a charm.
What do you dislike about the product?
API integration is not great. I cant update a contact with a single API request. I need to have the Freshsales ID to update the contact which I can not maintain at my side. This is the most basic feature available in almost every CRM.
What problems is the product solving and how is that benefiting you?
Team Sales review, Performance management, Deal tracking, Email sync and sales status tracking
Powers the entire marketing lifecyle
What do you like best about the product?
I like Freshmarketer's in-depth marketing journeys and CRO capabilities. I use Freshmarketer to send out mass email campaigns as well. Freshmarketer's support is very responsive and resolves any queries faster.
What do you dislike about the product?
Product stability has to be improved. There are still a lot of must-have features for marketers that are not available in Freshmarketer. I know it's in the pipeline, but since those are must-have features, it would be great if you could ship them faster. Otherwise, everything else is just great.
What problems is the product solving and how is that benefiting you?
- Able to send out bulk email campaigns
- Set up cadences
- Analyze web pages with heatmaps and session replays. A/B testing and conduct polls.
- Set up cadences
- Analyze web pages with heatmaps and session replays. A/B testing and conduct polls.
Ideal for SMB
What do you like best about the product?
- Freshsales is easy to set up
- It is perfectly integrated with our Calendar and Gmail Account
- Highly Customisable
- Pipelines are extremely useful and visually friendly
- Complete Support and Knowledge base
- It is perfectly integrated with our Calendar and Gmail Account
- Highly Customisable
- Pipelines are extremely useful and visually friendly
- Complete Support and Knowledge base
What do you dislike about the product?
- The whole Prospect-Customer-Account setup is a bit complicated to get used to at the beggining, however the Onboarding and materials provided are detailed and helpful
What problems is the product solving and how is that benefiting you?
- Contact centralisation
- Record of contact interaction
- Lead scoring and nurturing
- Sales status follow-ups
- Record of contact interaction
- Lead scoring and nurturing
- Sales status follow-ups
Recommendations to others considering the product:
- Plan a whole end-to-end customer journey
- Consider e-mail integration
- Ideal for small and growing teams
- Consider e-mail integration
- Ideal for small and growing teams
Big fan of Freshsales
What do you like best about the product?
I've been using Freshsales since July 2019 and it's made my work life and organization so much more efficient. I'm able to find all my contacts and accounts within seconds with all their important info.
What do you dislike about the product?
There's not much not to like since it's done everything I've needed it to since day 1.
What problems is the product solving and how is that benefiting you?
Efficiency in locating my contacts and accounts with simple information like contact info, address, and keeping an eye on all ongoing conversations whether it's email or logging phone calls.
Recommendations to others considering the product:
Highly recommended CRM system that is extremely intuitive and easy to use. The staff has been great to work with and will reach out to make sure everything is working well within Freshsales.
Highly recommended
What do you like best about the product?
Workflow automation and sales process simplification
What do you dislike about the product?
Nothing! We have requested a couple of upgrades. Some of them actually happened, some of them unfortunately didn't. But it doesn't make me dislike Freshsales!
What problems is the product solving and how is that benefiting you?
The whole team knows where each Deal is up to in the sales process and can easily track customers' latest dialogues with our company by looking at emails related to that Deal. We have automated MANY steps in our process, making our sales process move much smoother and helping us offer better customer service.
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