Freshsales
Freshworks Inc.External reviews
1,212 reviews
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An honest review of FreshSales
What do you like best about the product?
* Focused design
* Handy reports
* Unlimited users
* Handy reports
* Unlimited users
What do you dislike about the product?
* Smart phone app could have been made a little better, user friendly & few handy features on homescreen or sidebar.
What problems is the product solving and how is that benefiting you?
I needed a streamlined sales process for my team, thus FreshSale's role came into picture.
Recommendations to others considering the product:
I was searching for alternatives to costly CRM products, that's how I found out about FreshSales.
I tried other products too, I liked FreshSales in comparison.
I tried other products too, I liked FreshSales in comparison.
Effective Sales Tool-Easy to Follow Along!
What do you like best about the product?
Integration of all the features and easy of use to implement the task are why I like it.
What do you dislike about the product?
Not sure I do not like anything...probably need some more time to learn all of the features
What problems is the product solving and how is that benefiting you?
Managing the Sales Process, keeping up with Suppliers and overall its a "one stop shop" for all my contacts
Keeps our projects organized and clean.
What do you like best about the product?
Very user-friendly and very easy to manage our customers and leads, easy to customize.
What do you dislike about the product?
As a new user I honestly don't have any complaints as of yet.
What problems is the product solving and how is that benefiting you?
Organizing our clients, creating new clients and leads.
Recommendations to others considering the product:
Really helps organize your customers and leads for easy access.
Its Awesome
What do you like best about the product?
I have started using the Fresh Sales to pull out my Daily sales and transactions and found it was really cool to drill down my daily follow ups,calls and status update.
What do you dislike about the product?
Was looking for a Indian Toll free number or can we map our own sales number for follow ups
What problems is the product solving and how is that benefiting you?
CRM Tool implementation has been addressed. Earlier we are using Sugar CRM on our AWS cloud set up and it was too old with no major integrations and the UI was very pretty much boring.
So was able to address it
So was able to address it
Recommendations to others considering the product:
Go with it
Best tools for product
What do you like best about the product?
I use Freshmarketer not long time ago and use some experiment especially for session reply, because i want to know what exactly people interact after we realease our product to customer, the best part in session replay is not only record what spesific URL i need, but FReshmarketer are record it until user session drop, i think that useful feature since we can realy know what makes user frustrated so we can focus on the problem.
What do you dislike about the product?
The problem is in the user management there's no Admin who can set visitor limit for each invited account login, because we use freshmarketer for across team in the company, so without that control people tend to use limit as much as possible.
We experienced our visitors reach the limit and MUST upgrade to use it again, because in the funnel analysis we can't set how much visitor/session we will record, when we forget to pause it, than boom your limit just fly away and you can't get it back.
We experienced our visitors reach the limit and MUST upgrade to use it again, because in the funnel analysis we can't set how much visitor/session we will record, when we forget to pause it, than boom your limit just fly away and you can't get it back.
What problems is the product solving and how is that benefiting you?
We find it useful since their session replay can record until session drop no matter the page people go, like if user internet connections is poor then a page fail to load the error page that we create is unnecessary.
Excellent Product
What do you like best about the product?
Ease of use, has all the functionality we were looking for and not a lot of clutter or unnecessary features.
What do you dislike about the product?
Only dislike I have is that not all my emails are automatically picked up.
What problems is the product solving and how is that benefiting you?
A good CRM that allows us to track sales throughout the process easily and maintain consistent communication without convoluted notifications. Very straight forward program.
Excellent CRM
What do you like best about the product?
Very easy and intuitive way to manage leads, which is something my company needed badly.
What do you dislike about the product?
Nothing to dislike, except, if internet is slow, so its Freshsales, but that has nothing to do with the product.
What problems is the product solving and how is that benefiting you?
Being able to manage leads for a sales team of 6 efficiently and effectively.
Recommendations to others considering the product:
Try it, you wont be disappointed.
All you can think...
What do you like best about the product?
Session recording and heatmaps are great!
What do you dislike about the product?
nothing :) maybe more users per account.
What problems is the product solving and how is that benefiting you?
real-time UX/UI testing
Gives very good customer behavior insights to understand conversions
What do you like best about the product?
It's a complete CRO tool. We could understand our visitors’ behavior using the analytics tools of Freshmarketer, especially Heatmaps and Session Replay. We could formulate some hypothesis on why conversion was low on certain pages and we could test the same by running a quick A/B testing experiment. The best part was everything was done in one single tool. No juggling between various tools.
The team behind Freshmarketer is a highly motivated and customer-centric folks. They delivered a feature like “track using dynamic selectors” in a very short span of time when no competitors in the market had such feature.
The team behind Freshmarketer is a highly motivated and customer-centric folks. They delivered a feature like “track using dynamic selectors” in a very short span of time when no competitors in the market had such feature.
What do you dislike about the product?
Nothing at this time. May modify in the future.
What problems is the product solving and how is that benefiting you?
Understanding the visitors’ behavior using “on-page heat-maps” and “track using dynamic selectors” really helped us. Our website had a huge traffic and using Freshmarketer had zero-impact in the performance. The dashboards and reports were quite intuitive for us. We really had a huge uptick in the conversion rates after optimizing our website based on Freshmarketer’s insights.
We love Freshsales
What do you like best about the product?
The pipeline and task feature keeps me on track. I make sure once a client is on my pipeline there is always a task.
What do you dislike about the product?
Freshsales has been great so far. Though I do wish there was a way to better control the rankings of a lead.
What problems is the product solving and how is that benefiting you?
Reporting, task management and follow up
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