Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Life Saving bit of kit
What do you like best about the product?
Everything is in one place and everything is recorded. Without it I'd of been drowning in a mountain of paper noted and poorly organised emails. Without a doubt I'd of lost customers without it.
What do you dislike about the product?
The fact I cant be logged in on multiple devices. Being able to have my ipad and laptop logged in at the same time would be really handy.
What problems is the product solving and how is that benefiting you?
Organizing the setup of free trials for a new product. Without it processing the quantity of customers would have been impossible.
Recommendations to others considering the product:
A requirement when taking on a high quantity of customers.
Very Useful and quick Updates
What do you like best about the product?
All the features are very good and have helped my team to manage the leads efficiently.
What do you dislike about the product?
Not much to dislike but there should be an option of bulk delete or bulk transfer to other pipelines. Apart from this if something comes up, I will surely let the freshsales team know about it.
What problems is the product solving and how is that benefiting you?
All our leads are managed on freshsales currently. We keep a track of all our customers through Freshsales right from the start until they are converted or lost. A very Useful and efficient product :)
Great Sales CRM!
What do you like best about the product?
Extremely intuitive, ease of use, pipeline management, great analytics, fast product updates, always innovating and making product better, easy to customize and configure, easy to implement
What do you dislike about the product?
nothing works well for our small operation
What problems is the product solving and how is that benefiting you?
Managing pipeline and having one central source of truth to manage my company revenue and sales
Great alternative to the competition.
What do you like best about the product?
I like that it will continually record sessions without the requirement to start recording. It also records every visitor, not just samples. We use it as a tech support tool as much as a marketing insight tool.
What do you dislike about the product?
Nothing at this time. May modify in the future.
What problems is the product solving and how is that benefiting you?
Customers having different experiences on our site depending on OS and browser. We are able to see there session and resolve issues. Additionally we are seeing what parts of our page are being used.
Intuitive, beautiful and simple CRM
What do you like best about the product?
The UI is beautiful, highly customizable to adapt to each business nature and processes. User friendly, several leads capture and tracking thanks to the libraries for web pages and mobile applications,
What do you dislike about the product?
Doesn't has an in built inventory module.
What problems is the product solving and how is that benefiting you?
Managing business opportunities, capturing leads, possible deals and provide a whole service lifecycle.
Recommendations to others considering the product:
Explore other Freshworks solution as well.
I use it at work and it helps me keep updated with calls to my everyday contacts!
What do you like best about the product?
Where I can keep track of all calls I have made with my customer and what the last conversation was about.
What do you dislike about the product?
I don't know how to make it remind me when to call back if and when the customer wants me to call her/him back.
What problems is the product solving and how is that benefiting you?
More exact sales and more products to be sold when the customer asks me about a product and I write it in my note. I can have relay that to my manager and he will bring it in. This way we have the product next time I call on this customer.
Recommendations to others considering the product:
I do recommend this for any company keeping trail of their customer , client contacts.
Freshsales, the all-in-one CRM for prospecting and closing deals
What do you like best about the product?
- It really helps for prospecting and closing deals
- It has a great UI, far way better than much of the CRMs on the market
- It has an awesome points system for leads qualification
- It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform
- It's really easy to use and understand
Sales campaign and workflows really make your life easier when following up on prospects/contacts
- It has a great UI, far way better than much of the CRMs on the market
- It has an awesome points system for leads qualification
- It has an integrated phone number that you can activate so you can log and record your calls directly to the CRM platform
- It's really easy to use and understand
Sales campaign and workflows really make your life easier when following up on prospects/contacts
What do you dislike about the product?
It would be great if you could manage the system scores for leads qualifications (like when a lead interacts with your mails it adds points when it might be a cold lead).Also, Support help could respond a little faster when having problems (we were almost a week with a problem and the answers we got from them were every two days when it was something urgent)
What problems is the product solving and how is that benefiting you?
When we first started prospecting, we found out it was very difficult to score leads in most of the CRMs. With Freshsales, all of that pain went away! The lead scoring feature is just awesome. You can customize it to your own preference, and define when a lead is cold/warm/hot, and this is just great
Recommendations to others considering the product:
If you are willing to prospect, this is a must-have, all-in-one CRM with a really affordable plan and features.
Best tool to manage our sales team
What do you like best about the product?
We like the fact that the whole team can collaborate and the robust reporting
What do you dislike about the product?
We like to product and there's not anything we would change
What problems is the product solving and how is that benefiting you?
Visibility on sales figurs
Perfect for us
What do you like best about the product?
Easy to use but with professional features like email sync and task automation. Perfect for a small team who has to manage hundred of customers.
What do you dislike about the product?
Some workflow features could be improved.
What problems is the product solving and how is that benefiting you?
Managing a large customer base on a day-to-day basis is challenging for a small company like ours. Freshsales reduced the effort spent on each lead and contact, helping us to close more deals.
Smooth and easy to use
What do you like best about the product?
Kanban function with deals and being able to filter deals/customers or leads accordingly. The fact that companies/contacts/leads and separated but yet shows the relationships between all parties. Online Support for Fresh Sales is great as you can receive instant answers to any questions you may have.
What do you dislike about the product?
No Dashboard available on the Garden plan. Having issues linking customers between freshsales and freshdesk. Training needs a bit more attention concerning the content that is covered during webinars and doing the actual test. If training is more interactive in webinars, handling actual situations posed by likewise questions in a test. Resellers will benefit by the means of understanding the product at a deeper level
What problems is the product solving and how is that benefiting you?
Having documentation linked to a deal or customer. Keeping admin aligned with customers. Having tasks, appointments and notes available immediately on a deal or contact. Having support tickets linked to a customer so you will always be prepared when visiting a customer.
Recommendations to others considering the product:
Ease of use makes FreshSales a breeze to work with
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