Freshsales
Freshworks Inc.Reviews from AWS customer
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Antonio V review
What do you like best about the product?
Essay campaign configuration and integration with Csm content
What do you dislike about the product?
Limitless on email sent per day! Would be great if be monthly or yearly pooled
What problems is the product solving and how is that benefiting you?
Communications with customers
Recommendations to others considering the product:
Use simple, Try &Buy
No Refunds. Ever.
What do you like best about the product?
The software is ok, not the most robust though.
What do you dislike about the product?
After trying this software and buying a 6-month subscription I realized it didn't work for our company. I stopped using it and thought I had requested a cancellation. When I saw it billed me 6 months again I immediately the same day contacted customer service and let them know I had not been using the software and the account should have been canceled and requested a refund. THEY REFUSED!
What problems is the product solving and how is that benefiting you?
Basic CRM - did not end up using the tool much
Recommendations to others considering the product:
They never give refunds
Very helpful assistant staff
What do you like best about the product?
The freshMarketer live chat feature is extremely helpful. I use this regularly when I'm unsure how to use something on the site. Rutvik is particularly helpful. Thank you!
What do you dislike about the product?
It would be great to have a social sharing feature or even a campaign link, so we can share our campaigns directly to Facebook, Twitter and LinkedIn
What problems is the product solving and how is that benefiting you?
I have just created my first campaign and I am monitoring the data through the analytics section on the site
Could Be Improved
What do you like best about the product?
FreshSales allows you to quickly create and export reports
What do you dislike about the product?
It can be difficult to easily see what specific campaign or ad your leads came in through. The interfaces is a little cluttered/cramped and the main screen is not intuitive.
What problems is the product solving and how is that benefiting you?
Learning more about leads and making sure they are moving through in our sales process
Recommendations to others considering the product:
Walk through the best way to set up campaign tracking before implementing this tool. This will allow for the best insights with this tool and can help inform lead gen efforts.
Increase your productivity immediately with FreshSales!
What do you like best about the product?
Very user-friendly platform, widely customizable and varied in available features.
What do you dislike about the product?
In some cases i get some bugs or errors when i want to upload some type of information of great magnitude on the web, but nothing serious.
What problems is the product solving and how is that benefiting you?
Automate many procedures that were previously done by hand!
Recommendations to others considering the product:
Excellent alternative for companies that need robust software, that can full fulfill the function of a CRM application that keeps all your processes running 24/7!
Freshsales - Simple to use but feature rich
What do you like best about the product?
Like the fact that Freshsales is easy to use, feature rich, intuitive, constantly evolving and reasonable from a commercial perspective
What do you dislike about the product?
We really have tried to find something that we don't like about Freshsales but we haven't been successful it really is a fantastic product
What problems is the product solving and how is that benefiting you?
Freshsales has aligned out sales, marketing and customer service teams by ensuring each department understands the customer and how they interact with us and like to interact with us
Everything in one place makes all the difference!
What do you like best about the product?
I like that all our notes, files, calls, emails, everything is all in one place. No searching thru notes or paper files
What do you dislike about the product?
The biggest dislike would have to be that there is no auto correct on the email...it's not a huge deal but it is nice in Outlook to have my Thnak you's or questinos corrected ;)
What problems is the product solving and how is that benefiting you?
This allows greater collaboration and makes finding anything to do with a customer or deal so much easier
Recommendations to others considering the product:
Be patient, it does take time to learn but it is so worth it!
Freshsales Taught An Old Dog Some New Tricks
What do you like best about the product?
Functionality, easy to learn. I really like having all my leads/contacts in one place, with all their information included.
What do you dislike about the product?
Sync issues with email. Often a lead/contact shows no conversation history, despite there being multiple emails that should be synced.
What problems is the product solving and how is that benefiting you?
I returned to a sales position after a few years out of the business. I had never used a CRM before. Freshsales was easy to learn and has a lot of great functions. The benefits I have realized are greater organization, streamlined information, and a great way to track leads/contacts (no more pencil & paper!).
Recommendations to others considering the product:
Get it! It is worth your time and money.
Excellent application for sales, customer support, and more - all integrated
What do you like best about the product?
That you can see the communication across different channels. If we have a contact that comes in through the chat, or sends an email to support team, they will see if there are other conversations that happened on different channels - like with the sales team for example. The fact that this is not a required feature of every sales/support software today is purely due to the difficulty in designing something that needs such variation in user experience and also requires clear organization of a large amount of data. They do a wonderful job.
What do you dislike about the product?
The inbox and email templates in freshsales could be improved. They are not as organized as the rest of the system.
What problems is the product solving and how is that benefiting you?
We send thousands of emails as part of recruiting vendors to work with us, and we also have hundreds of thousands of customers contacting us. Freshsales keeps it all organized and allows us to do everything we need - from bulk emails, to creating individual support tickets (using freshdesk connection), to easily segmenting the different contacts - there are a lot of benefits.
Nice and easy
What do you like best about the product?
Simplicity is the name of the game.
All works simple and with common sense upload, capture, lookup, But maybe the best is find engine, I have access from any place at any time everything is updated and ready to use.
All works simple and with common sense upload, capture, lookup, But maybe the best is find engine, I have access from any place at any time everything is updated and ready to use.
What do you dislike about the product?
you can't handle products and quotations or inventory or price list it will very helpful for sales people to have access fast to price list or fulfill a quotation right on the CRM, handle an inventory would be great either so we can set up sales orders rigth from CRM with out moving out then CRM becomes daily life for sales force.
What problems is the product solving and how is that benefiting you?
Communication, address opportunities, pipeline status, projects control,
Recommendations to others considering the product:
nice program for non mature team of sales be sure they have access to internet all time
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