Freshsales
Freshworks Inc.Reviews from AWS customer
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Amazing tool for CRO
What do you like best about the product?
It's an enterprise level tool but priced at mid level.
It has all the CRO tools under the sun and they never stay still.
Incredibly helpful and responsive support team.
It has all the CRO tools under the sun and they never stay still.
Incredibly helpful and responsive support team.
What do you dislike about the product?
It's difficult to know the product roadmap.
What problems is the product solving and how is that benefiting you?
UX and conversion issues.
Massive benefits by implementing Freshmarter's A/B testing functionality alone.
Massive benefits by implementing Freshmarter's A/B testing functionality alone.
Recommendations to others considering the product:
It's basically VWO + Hotjar on steroids
Excellent CRM Tool
What do you like best about the product?
Integrate to emails and chat service in the company
What do you dislike about the product?
Not able to design the template in the freshsales application
What problems is the product solving and how is that benefiting you?
Collect the client data and promoting software
Freshsales is an amazing Sales CRM
What do you like best about the product?
Fresh sales is amazing in the way it is super affordable, packed full of tools and most importantly is easy to use!
What do you dislike about the product?
Support is email driven. not a fan of that with any company. Also Support when you do get on the phone is not american support and requires a little patience. However we got set up without any major issues.
What problems is the product solving and how is that benefiting you?
We solved a work flow issue between our marketing department and our sales department. Other benefits include a clean workflow for our sales team, able o view metrics easily and of course keeping everything organized
Freshsales easy to use
What do you like best about the product?
Freshsales it best tools to manage your lead effectively and we can track lead and manage work accordinlgy.
Freshsales will allow to setup text as per your lead.
we can integrate business email to connect work.
Freshsales will allow to setup text as per your lead.
we can integrate business email to connect work.
What do you dislike about the product?
i have use this Freshsales last couple of month and it working smoothly not fould any issue for now.
What problems is the product solving and how is that benefiting you?
Freshsales give platfrom to manage all lead effectively and help to make regular follow up with customer.help to improve our business.
Recommendations to others considering the product:
it highly recommended to manage lead effectively improve your sales
Needed CRM for Sales
What do you like best about the product?
It is very much useful tool for specially sales team becuase they can easily manage their leads contacts mail following up with it.
What do you dislike about the product?
All are okay no dislike for Freshsales.
Happy with it
Happy with it
What problems is the product solving and how is that benefiting you?
Email Integrate
Call and message
Sales leads and contacts
Call and message
Sales leads and contacts
Recommendations to others considering the product:
Good with service will recommend it
Real all in one
What do you like best about the product?
Email and process automation are so easy to use and well-integrated.
Customer service is very competent and available 24/7
Integrated with Freshdesk, you have a real 360 view of your clients
Customer service is very competent and available 24/7
Integrated with Freshdesk, you have a real 360 view of your clients
What do you dislike about the product?
The number of emails per day is limited, so you can't do mass emailing
The interface is sometimes a bit slow to refresh and does not do it automatically
The interface is sometimes a bit slow to refresh and does not do it automatically
What problems is the product solving and how is that benefiting you?
Clear tracking of our customer opportunities
Integrated with Freshchat and Email automation, the overall customer engagement has improved tremendously, resulting in a closing ratio going from 15 to 35%
Integrated with Freshchat and Email automation, the overall customer engagement has improved tremendously, resulting in a closing ratio going from 15 to 35%
Unique tool
What do you like best about the product?
It's easier and quicker to track our clients,conversations/feedback they've had with team within the organisation.Its a tool that am also able to get all contacts and therefore easier to call and get feedback.Its also a great tool that teams uses to plan their weekly and monthly sales routes.
What do you dislike about the product?
information scattered all over and this means you need to open different tabs
I would recommend if this can be consolidated to one central tab/page
I feel contact and clients shares the same meaning based on nature of our business
I would recommend if this can be consolidated to one central tab/page
I feel contact and clients shares the same meaning based on nature of our business
What problems is the product solving and how is that benefiting you?
Monitor sales team daily activities
Clear visibility of clients bases and regular feedback from the clients
Able to monitor each clients and how often they are being engaged by the sales team
Clear visibility of clients bases and regular feedback from the clients
Able to monitor each clients and how often they are being engaged by the sales team
Best tool to track the sales team activties
What do you like best about the product?
It is one of the best tools to keep an eye on sales team activities. Most of the things we can automate which will help in minimizing the manual errors. It is a must tool that will provide a complete dashboard of all the activities like lead stage, opportunities, calls, emails etc. It will reduce the manual
What do you dislike about the product?
It is not DIY model, support is required to start using the tool. It is loaded with heavy features and hence creating a dashboard & report is a bit difficult. A lot of effort is required to create these things and requires high technical knowledge as well
What problems is the product solving and how is that benefiting you?
The generation of reports & creation of Dashboard is a bit difficult. If this feature has been made simple then it would be great to use the tool. Apart from that, it is very useful to manage our sales leads & follow ups
A good work companion
What do you like best about the product?
Its is very helpful on keeping track of all your sales and leads so that you'll know how a deal is doing.
What do you dislike about the product?
none. everything about fresh sales is pretty good.
What problems is the product solving and how is that benefiting you?
Less time consuming on keeping track of your sales
Recommendations to others considering the product:
keep up the good work
My experience with FS
What do you like best about the product?
One touch access to whole client in my region.
What do you dislike about the product?
Mobile platform is bulky. Not easily accessible.
What problems is the product solving and how is that benefiting you?
Bulk mailing for marketing,
Single point Contact to client.
Full update of Client data and business updates in one go.
Single point Contact to client.
Full update of Client data and business updates in one go.
Recommendations to others considering the product:
Highly recommended software.
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