Freshsales
Freshworks Inc.Reviews from AWS customer
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Freshsales Review
What do you like best about the product?
I enjoy that I can formally log and see my sales each time I have one in the pipeline. Having the ability to log and formally plan meetings that is directly linked to my google calendar makes it easy to set multiple appointments. The legend is also super easy and makes getting new appointments or leads inputted easy.
What do you dislike about the product?
I dislike that it takes a while of getting used to, but I wouldn’t say that’s a bad thing because once you are used to it it’s very helpful.
What problems is the product solving and how is that benefiting you?
I have fixed synchronizing time zones for clients, keeping a solid track of my pipeline. The rotten feature where you see leads haven’t been worked at all, and 30 days notifications really help to hold you accountable to sales possibilities that you may have forgotten about.
Recommendations to others considering the product:
It’s excellent for managing all of your sales opportunities and is very easy to sync to different google platforms such as google calendar.
Freshsales is an easy-to-use CRM tool
What do you like best about the product?
The user interface of Freshsales is quietly convenient. Being able to manage contacts as not only contacts, but contacts and leads is good to manage data. Also, account hierarchy is a useful structure to organize deals.
What do you dislike about the product?
It would be nice to go to the from one lead/contact/deal page to the other without going back to the main lead/contact/deal page which shows all records; since, it is not so convenient. Moreover, it would be better if I was able to add pipeline steps after Won and Lost steps. In the company, we have deal stages between Won and Lost stages as well as after those stages. Finally, it would be practical when we could insert a quick calculator to the deal module. For example, multiplying the number of team members with the price per user inside of the software.
What problems is the product solving and how is that benefiting you?
We can manage our customer data with ease. Freshsales provides us to display every data related with lead/contact/deal in one page, which is the best.
Never lose sight of any parameter with FreshSales
What do you like best about the product?
Maintain a complete and detailed report of all sales and communication with our consumers, simple by making a call.
What do you dislike about the product?
Perhaps the useful paragraphs are really too "clustered" and not as visible as I Would like them to be.
What problems is the product solving and how is that benefiting you?
Have labor freedom by being able to use this platform anywhere i am, even on mobile devices.
Recommendations to others considering the product:
If you really want to automate your work and save time, use it.
Better options and not Complicated
What do you like best about the product?
In a Business where we may encounter many issues , and which are to be properly categorised , and that based on available Data to list them in terms of their Importance .. Fresh sales is something Besttt
What do you dislike about the product?
While during option selection it hangs up some times
What problems is the product solving and how is that benefiting you?
Concerns ( Primary subject ) , Feedback , Methods of Implementation
Recommendations to others considering the product:
Give it a Try and it very Intresting
An excellent and cost effective CRM solution
What do you like best about the product?
An easy and powerful way to track all customer contacts, setup tasks and meetings, manage project life cycles and track our sales pipeline.
What do you dislike about the product?
Would be nice to have dynamic filters for published reports to alter date ranges rather than being required to edit the report.
What problems is the product solving and how is that benefiting you?
Being able to track all our sales contacts, projects and tasks in this easy to use, web-based CRM, has led to an increased customer engagement level and ability to track all related sales metrics.
Freshsales brings in a fresh prospective
What do you like best about the product?
Flexibility and the integrations have helped me make sense of my business and helped s grow.
What do you dislike about the product?
Would like bit more help with automation and the creation of marketing flows to grow further.
What problems is the product solving and how is that benefiting you?
Customer experience is at the core of our business and we are using freshsales to deliver great end to end journey.
Recommendations to others considering the product:
Easy to use and implement CRM and customer service is always happy to help.
Great tool to improve marketing
What do you like best about the product?
Freshsales best feature in my opinion is the customization. This allows us to fully customize our experience and tailor the app to our specific requirements.
What do you dislike about the product?
I love the fact that Freshworks offers highly customization digital tools for almost anything; however, sometimes switching between apps or making changes to top-level account or profile settings is a bit clunky.
What problems is the product solving and how is that benefiting you?
Keeping track of leads throughout the sales process and building a database of current and prospective clients.
Recommendations to others considering the product:
Freshsales is a great tool for any sales or marketing team. The customization and growing number of integrations are where the app really shines when compared to competitors. Highly recommend.
A fresh take indeed!
What do you like best about the product?
The interface is very clean and smooth.
What do you dislike about the product?
It takes a long time to retrieve data of existing leads from the same domain at times.
What problems is the product solving and how is that benefiting you?
We get a huge volume of leads coming in. Freshsales helps us manage, track and cater to all of them.
It is very comprehensive and it's reporting feature comes in handy.
There is a lot of customization in the way how we can set-up the CRM and personalize it to our organization. I will definitely recommend and use Freshsales in any organization I'm a part of!
It is very comprehensive and it's reporting feature comes in handy.
There is a lot of customization in the way how we can set-up the CRM and personalize it to our organization. I will definitely recommend and use Freshsales in any organization I'm a part of!
Recommendations to others considering the product:
Freshsales is a solid product!
Can't really complain! It will definitely make life easier!
Can't really complain! It will definitely make life easier!
Easy to use and automate your tasks
What do you like best about the product?
fresh sales helps me to automate my task . It helps me to create my work flow so send automated emails to my clients create my task and get reminder for that.
It gives me the idea about who is actively looking my mails etc.
It gives me the idea about who is actively looking my mails etc.
What do you dislike about the product?
1 thing i will request you to do that is if i call any clients its should come on the tops so that it will be more easy to call next client and last name i think should not be mandatory .
What problems is the product solving and how is that benefiting you?
Its helping me to automate my task and emails to send mail with respect to clients . It helps me to make my pipeline with the help of Lead score .
CRMs are tough to recommend because everyone uses them differently; but FreshSales fits my needs
What do you like best about the product?
The system has a very simple design, much like HubSpot, and allows for easy creation of workflows and sales sequences. I feel FreshSales does a good job of providing relevant information but not overcomplicating the process & details like many CRMs that try to solve too many issues. I find FreshSales to be the right fit for a solopreneur or small team with a digital product or service based business; that doesn't have complex back office systems already in place.
What do you dislike about the product?
There are some functions and things that I would assume come standard or are easy fixes that have not yet been implemented. It seems there are a number of items on their product roadmap. Many of these are little nuance items that make me scratch my head and think "that seems so simple - why isn't it possible". They have been very receptive to feedback and actually improved one item I suggested in about 3 weeks time.
What problems is the product solving and how is that benefiting you?
After working with a number of CRMs in my career this does a good job of displaying the relevant information succinctly and avoiding all the ancillary details that are rarely ever needed. I'm looking to keep track of prospecting outreach and customer interactions.
Recommendations to others considering the product:
FreshSales is a great alternative to Zoho set up much like HubSpot (less features) but also a much lower price tag. The support team has been very helpful through multiple outreaches asking questions and even helping me set up different parts of the CRM.
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