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Freshsales

Freshworks Inc. | 1

Reviews from AWS Marketplace

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External reviews

1,176 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    savior p.

Find the best sales

  • October 08, 2019
  • Review verified by G2

What do you like best about the product?
One of the features that I like most of this platform is built-in phone and mail, because with it I can call and create a phone within the application and be able to call my customers, manage payments, and everything related to my work as such, in addition to being able to integrate it to other Fresh platforms, is a great system and gives many options to be able to automate online sales of the company.
What do you dislike about the product?
The mobile application is quite complicated to use should change its interface to an easier to understand, to visualize your data are quite saturated in quite difficult to handle this program in a mobile application, so I decided to use it exclusively as a web application.
What problems is the product solving and how is that benefiting you?
I can manage my sales and my customers in the database of FreshSales, I can make phone calls with your built-in phone available at all times, send email with quotes Advertising service provided by my company and automate sales and mail in general.
Recommendations to others considering the product:
I recommend FreshSales to manage and automate sales, I also recommend all Fresh products to automatically manage areas of a growing company, has all the services that may be needed at an unbeatable price.

    Abimbola O.

Worth switching to from Salesforce

  • October 07, 2019
  • Review verified by G2

What do you like best about the product?
I enjoy the way it is far more intuitive and doesn't take as long to get to grasps with. I can guarantee that people are only seeing the information they need to see.
What do you dislike about the product?
The mobile app isn't as good as I would have hoped.
What problems is the product solving and how is that benefiting you?
We are using freshsales to track deals and share information with interested parties across the organisation.
Recommendations to others considering the product:
Give it time and focus in the first couple of weeks of using it and it will be an extremely helpful tool for your organisation.

    Frank H.

Keeps me organized.

  • October 06, 2019
  • Review provided by G2

What do you like best about the product?
I am able to keep tabs on everything I need to do to take care of multiple customer's.
What do you dislike about the product?
Sometimes I think it calculates the different tasks to much.
What problems is the product solving and how is that benefiting you?
Being to track all the e-mails sent and opened. To make sure customer is receiving the information as well.

    AJ K.

Severely Lacking

  • October 04, 2019
  • Review provided by G2

What do you like best about the product?
There is very little that I like, I suppose it was easy to set up
What do you dislike about the product?
The biggest issue we have is lack of native integrations. We are constantly having to set up zapier connections to get data into the CRM.
What problems is the product solving and how is that benefiting you?
Collecting customer data and tracking sales processes

    Computer Software

Excited with our new CRM!

  • October 04, 2019
  • Review verified by G2

What do you like best about the product?
Very intuitive, FAST and well organised user interface. I love the Gmail and Freshdesk integration. The email templates are great for quick and personalized respones.
What do you dislike about the product?
Not much to dislike really, i haven´t found the mobile app useful yet.
What problems is the product solving and how is that benefiting you?
It has helped me organize my workflow, lots of tracking tools.
Recommendations to others considering the product:
Go ahead with the trial, i believe you won´t go back!

    Vince P.

FreshSales for startup

  • October 04, 2019
  • Review verified by G2

What do you like best about the product?
The free version has editable content and has most of the key fields and inputs for collecting data. Its easy to navigate and the unlimited user option is great.
What do you dislike about the product?
There are no free reports and some editing options are for the paid version.
What problems is the product solving and how is that benefiting you?
Data all in one place. Staying up to date with opportunities.
Recommendations to others considering the product:
Trial the software and add some real data, move the data from lead, converting to opportunity. Get into the admin and it becomes more powerful adding and amending the options to the various sections.

    Reese W.

Great Software

  • October 03, 2019
  • Review verified by G2

What do you like best about the product?
The user interface is great. It's very easy to search any person that I'm looking for. All the notes show up in an easy to find location, so I get a great overview of the person. Easy to attach other documents to give more insight. Everything is kept together in a nice package so nothing is lost.
What do you dislike about the product?
How I've used FreshSales, I haven't found much in terms of downsides. If you use it well it can be a great tool.
What problems is the product solving and how is that benefiting you?
FreshSales has been great for keeping a lot of information on a person all in one spot. The database features really helps to find a certain type of person I'm looking for. I always feel like I can find exactly what I need.

    Shashank S.

Freshsales CRM

  • October 03, 2019
  • Review verified by G2

What do you like best about the product?
best part is the auto-fetch feature of leads from the email and the next is the way crm works. The crm is super smart in terms of managing the sales sequences and sending the follow-ups. Addition to that, contacting the clients based on remainders is super prefect. The reminders or perfectly on time and i've been using the mobile app as well. It runs smoothly there as well. The help and support is great. You share your query there and within 5 to 10 minutes, someone will be surely there to resolve the issue.
What do you dislike about the product?
The mobile app should be give the features to check the campaign status as well. Also, checking the notifications would help a bit more. Sometimes, I receive the notification but when i tap on it, the takes me into the app, no to the inbox. Also, in the desktop view, the sequence that is to be executed, it is not always precise.
What problems is the product solving and how is that benefiting you?
Sending email to enormous number of clients at the same time in a single day is not as simple as it looks.
Reminders are easy as ever.
Nothing goes out of time now.
Tracking the email status is eas. No external extensions are required unlike gmail.
Recommendations to others considering the product:
i would suggest giant companies to use this CRM for sales and closure management. One of the top rated service provider in the market. So far my experience has been smooth and satisfying. i would really recommend all to give a shot to them. One more thing to add, it is much cheaper than any other in the market.

    Financial Services

Great product

  • October 03, 2019
  • Review verified by G2

What do you like best about the product?
We first decided to use Freshsales as we use Freshdesk and we have had a good experience. We wanted a CRM that had the features of scoring leads and marketing automation. Freshsales CRM was the ideal choice for us. We are very happy with the product and the team.
What do you dislike about the product?
The only dislike is that there are no calendar integrations and I can't see my Google calendar and that I have to have two tabs open at the same time.
What problems is the product solving and how is that benefiting you?
Lead and prospect management. That the system really simplifies the sales process.
Recommendations to others considering the product:
Add more calendar features to use Google calendar

    Ryan G.

Phenomenal software and problem-solving

  • October 03, 2019
  • Review verified by G2

What do you like best about the product?
Having complete oversight of all my leads and customers, what stage each are in, and all tasks required to convert them into deals.
What do you dislike about the product?
No timestamp for when Tasks were created
What problems is the product solving and how is that benefiting you?
Staying on top of 100s and 100s of leads, and always knowing at what stage our conversations are at.
Recommendations to others considering the product:
Get it now! It will change the way you approach sales.

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