Freshsales
Freshworks Inc.Reviews from AWS customer
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Best tool to track the sales team activties
What do you like best about the product?
It is one of the best tools to keep an eye on sales team activities. Most of the things we can automate which will help in minimizing the manual errors. It is a must tool that will provide a complete dashboard of all the activities like lead stage, opportunities, calls, emails etc. It will reduce the manual
What do you dislike about the product?
It is not DIY model, support is required to start using the tool. It is loaded with heavy features and hence creating a dashboard & report is a bit difficult. A lot of effort is required to create these things and requires high technical knowledge as well
What problems is the product solving and how is that benefiting you?
The generation of reports & creation of Dashboard is a bit difficult. If this feature has been made simple then it would be great to use the tool. Apart from that, it is very useful to manage our sales leads & follow ups
A good work companion
What do you like best about the product?
Its is very helpful on keeping track of all your sales and leads so that you'll know how a deal is doing.
What do you dislike about the product?
none. everything about fresh sales is pretty good.
What problems is the product solving and how is that benefiting you?
Less time consuming on keeping track of your sales
Recommendations to others considering the product:
keep up the good work
My experience with FS
What do you like best about the product?
One touch access to whole client in my region.
What do you dislike about the product?
Mobile platform is bulky. Not easily accessible.
What problems is the product solving and how is that benefiting you?
Bulk mailing for marketing,
Single point Contact to client.
Full update of Client data and business updates in one go.
Single point Contact to client.
Full update of Client data and business updates in one go.
Recommendations to others considering the product:
Highly recommended software.
Freshsales Review
What do you like best about the product?
I enjoy that I can formally log and see my sales each time I have one in the pipeline. Having the ability to log and formally plan meetings that is directly linked to my google calendar makes it easy to set multiple appointments. The legend is also super easy and makes getting new appointments or leads inputted easy.
What do you dislike about the product?
I dislike that it takes a while of getting used to, but I wouldn’t say that’s a bad thing because once you are used to it it’s very helpful.
What problems is the product solving and how is that benefiting you?
I have fixed synchronizing time zones for clients, keeping a solid track of my pipeline. The rotten feature where you see leads haven’t been worked at all, and 30 days notifications really help to hold you accountable to sales possibilities that you may have forgotten about.
Recommendations to others considering the product:
It’s excellent for managing all of your sales opportunities and is very easy to sync to different google platforms such as google calendar.
Freshsales is an easy-to-use CRM tool
What do you like best about the product?
The user interface of Freshsales is quietly convenient. Being able to manage contacts as not only contacts, but contacts and leads is good to manage data. Also, account hierarchy is a useful structure to organize deals.
What do you dislike about the product?
It would be nice to go to the from one lead/contact/deal page to the other without going back to the main lead/contact/deal page which shows all records; since, it is not so convenient. Moreover, it would be better if I was able to add pipeline steps after Won and Lost steps. In the company, we have deal stages between Won and Lost stages as well as after those stages. Finally, it would be practical when we could insert a quick calculator to the deal module. For example, multiplying the number of team members with the price per user inside of the software.
What problems is the product solving and how is that benefiting you?
We can manage our customer data with ease. Freshsales provides us to display every data related with lead/contact/deal in one page, which is the best.
Never lose sight of any parameter with FreshSales
What do you like best about the product?
Maintain a complete and detailed report of all sales and communication with our consumers, simple by making a call.
What do you dislike about the product?
Perhaps the useful paragraphs are really too "clustered" and not as visible as I Would like them to be.
What problems is the product solving and how is that benefiting you?
Have labor freedom by being able to use this platform anywhere i am, even on mobile devices.
Recommendations to others considering the product:
If you really want to automate your work and save time, use it.
Better options and not Complicated
What do you like best about the product?
In a Business where we may encounter many issues , and which are to be properly categorised , and that based on available Data to list them in terms of their Importance .. Fresh sales is something Besttt
What do you dislike about the product?
While during option selection it hangs up some times
What problems is the product solving and how is that benefiting you?
Concerns ( Primary subject ) , Feedback , Methods of Implementation
Recommendations to others considering the product:
Give it a Try and it very Intresting
An excellent and cost effective CRM solution
What do you like best about the product?
An easy and powerful way to track all customer contacts, setup tasks and meetings, manage project life cycles and track our sales pipeline.
What do you dislike about the product?
Would be nice to have dynamic filters for published reports to alter date ranges rather than being required to edit the report.
What problems is the product solving and how is that benefiting you?
Being able to track all our sales contacts, projects and tasks in this easy to use, web-based CRM, has led to an increased customer engagement level and ability to track all related sales metrics.
Freshsales brings in a fresh prospective
What do you like best about the product?
Flexibility and the integrations have helped me make sense of my business and helped s grow.
What do you dislike about the product?
Would like bit more help with automation and the creation of marketing flows to grow further.
What problems is the product solving and how is that benefiting you?
Customer experience is at the core of our business and we are using freshsales to deliver great end to end journey.
Recommendations to others considering the product:
Easy to use and implement CRM and customer service is always happy to help.
Great tool to improve marketing
What do you like best about the product?
Freshsales best feature in my opinion is the customization. This allows us to fully customize our experience and tailor the app to our specific requirements.
What do you dislike about the product?
I love the fact that Freshworks offers highly customization digital tools for almost anything; however, sometimes switching between apps or making changes to top-level account or profile settings is a bit clunky.
What problems is the product solving and how is that benefiting you?
Keeping track of leads throughout the sales process and building a database of current and prospective clients.
Recommendations to others considering the product:
Freshsales is a great tool for any sales or marketing team. The customization and growing number of integrations are where the app really shines when compared to competitors. Highly recommend.
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