Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Thoughtful CRM
What do you like best about the product?
Freshsales gives my team a consistent platform to work together. Freshsales has all the features we were looking for, and some we didn't know we needed till we had them!
What do you dislike about the product?
Can't add leads through a few clicks from emails. Can't search emails in Freshsales platform.
What problems is the product solving and how is that benefiting you?
Staying organized! It helps us not let leads fall through the cracks.
Best CRM for small businesses-FreshSales
What do you like best about the product?
The customer service at FreshSales is spectacular. Any issue or problem I am trying to solve on the web-based CRM, I can just quickly connect with a FreshSales expert on the chat feature. In the very few times that I had technical difficulties with the CRM, the FreshSales was extremely responsive and solved the issues promptly.
What do you dislike about the product?
Nothing negative to say about FreshSales! It is everything that I need and the development team at FreshSales has continued to make fantastic upgrades within the CRM.
What problems is the product solving and how is that benefiting you?
After using multiple excel sheets, google docs, sticky notes, email folders, etc., I decided that it was time to find something that would help me make our sales pipeline process more streamline and efficient.
I starting researching and testing multiple CRMs for small businesses online and came across FreshSales CRM. This was the only CRM I found that had everything I was looking for: customized filters, bulk personalized emails, email tracking, easy pipeline visual and much more.
At Millennium Software Solutions, I have been able to efficiently and accurately monitor and develop our sales pipeline, as well as reach out to prospect clients in higher education in a more personalized way.
I starting researching and testing multiple CRMs for small businesses online and came across FreshSales CRM. This was the only CRM I found that had everything I was looking for: customized filters, bulk personalized emails, email tracking, easy pipeline visual and much more.
At Millennium Software Solutions, I have been able to efficiently and accurately monitor and develop our sales pipeline, as well as reach out to prospect clients in higher education in a more personalized way.
Freshsales Review
What do you like best about the product?
My favorite features are the notes and appointments section but the amount of options for information are very useful.
What do you dislike about the product?
After a months use the only thing I do not care for is the load time for my data.
What problems is the product solving and how is that benefiting you?
I use freshsales to keep track of how often and what conversations I am having with my clients.
Easy to use
What do you like best about the product?
We have been using fresh chat and fresh sales in our beta site. It’s been easy to use and free which is a massive help for any new business.
We plan to use other fresh apps once scaling.
We plan to use other fresh apps once scaling.
What do you dislike about the product?
Erm...not much. Some more customisation perhaps. Fewer standard options so that the page only shows fields that you need.
What problems is the product solving and how is that benefiting you?
Capture of website visitors.
Feature Rich Experience
What do you like best about the product?
Syncing of email and call logs and everything is at one place.
What do you dislike about the product?
Should have a sms integration facility for bulk sms.
What problems is the product solving and how is that benefiting you?
Taking care of huge number of leads with different filters.
Keeps my sales funnel clear and on my tips.
Keeps my sales funnel clear and on my tips.
Recommendations to others considering the product:
Should consider to keep sales funnel in good shape.
Freshsales - StartUp CRM Solution
What do you like best about the product?
I love that Freshsales is so flexible. With the ability to add custom contact, account and lead fields, I can set up Freshsales exactly as I need to, regardless of my upcoming project.
What do you dislike about the product?
I think the email editor and reporting could benefit from some updates. I usually use an external HTML text editor to create my emails and import my code once finished. I'd also like to see more reporting available on email campaigns. The email reporting currently available, comes from a admin/manager point of view, tallying what my Freshsales users have been sending. I would like to see a detailed report of how many contacts opened my email, how many clicked through the links and which links they clicked through, without visiting each individual contact page.
What problems is the product solving and how is that benefiting you?
I work for a small (less than 15 employed) company running a large (over 400 accounts), international program. We use Freshsales to contact the accounts, organize support tickets, keep track of activity, and more.
Fantastic Experience
What do you like best about the product?
Freshsales has the right feature set for a small SaaS startup, particularly that it has proper open/click tracking and support for IMAP servers. Cost is great too.
What do you dislike about the product?
Nothing with the web app, can't say about mobile.
What problems is the product solving and how is that benefiting you?
Sales funnel tracking
Recommendations to others considering the product:
Try it!
Best CRM out there
What do you like best about the product?
Very user friendly. More than others I have used.
What do you dislike about the product?
There are no dislikes. We have had all good reviews.
What problems is the product solving and how is that benefiting you?
Fresh Sales has to be one of the most stress free - user friendly CRM sites I have used. I am glad to have found something that actually works well and is not complicated. I love the design of the site because it doesn't take a lot of searching around to find what you need. Everything is laid out perfectly. It is easy to located notes, email addresses, contacts, etc. I definitely don't waste as much time getting things done with this program. I have been using Fresh Sales for over 2 years with a company I am a representative for. I liked it so much, I am now using it with my own company. I highly recommend Fresh Sales.
Great solution for info on the go!
What do you like best about the product?
I love the fact that with FreshSales, I can have all of my customer and account info with me on the go. It's great for coordinating with staff members so we can maximize sales!
What do you dislike about the product?
So far I have not had any issues. One minor issue might be that on the mobile app, it can be difficult to filter down to the customer info.
What problems is the product solving and how is that benefiting you?
Our business takes us out of the office routinely. With past CRM programs, we didn't have access to our info wherever we went. With FreshSales, I can have my office with me wherever I go!
Best CRM experience
What do you like best about the product?
Great UI, great UX. A very good look'n'feel.
What do you dislike about the product?
The "note" area for a specific customer is not very efficient. Line breaks don't work well for instance, and there isn't a rich text editor.
What problems is the product solving and how is that benefiting you?
Most important data are now easy to find.
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