Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Freshsales
What do you like best about the product?
A lot of integrations, all in one place, needs more time to let you adjust some minor stuff. Awesome value for $
What do you dislike about the product?
Still relatively young, a bit rigit. Test it
What problems is the product solving and how is that benefiting you?
Leads to conversion
Perfect CRM for a growing tech firm
What do you like best about the product?
Freshsales is simply laid out, has really useful, well designed features and works exactly the way it should do.
What do you dislike about the product?
There are a couple of tiny issues, but really nothing to complain about.
What problems is the product solving and how is that benefiting you?
Quick access to data, links to Google Suite, the mobile app is slick too.
On top of workload
What do you like best about the product?
Fresh sales has changed my business. I’m a start up and I literally do everything myself. I use fresh sales for everything. To track leads, create tasks so I know what my list of to dos is for that day.
The workflow feature is good too just need to Italian it some more.
Fresh sales helps me sleep better at night, knowing I know exactly where everything in my business is.
The workflow feature is good too just need to Italian it some more.
Fresh sales helps me sleep better at night, knowing I know exactly where everything in my business is.
What do you dislike about the product?
How when you convert a lead to a deal the notes you have made on that lead don’t transfer over to the deal.
What problems is the product solving and how is that benefiting you?
Organised and can actively chase up ever lead.
Freshsale review
What do you like best about the product?
It's very easy to use all the options and filters very easy to understand. New update happen time to time. Freshsale team very supportive in case if there is some issue while using it. M
What do you dislike about the product?
Particularly noting working fine all the query addresses in given time frame. Very much happy to having such a good software, easy option, make work life easy going.
What problems is the product solving and how is that benefiting you?
Our company particularly using this software as a leads generating tool and trust me it is far better then the last one.
FreshSales application
What do you like best about the product?
The ease of recording data, and the pleasant UI make this app very convenient to use. The environment in the app is quite friendly, and all my colleagues were able to adapt to this quite easily. It's simple to use, gets you the kind of reports you require to track the overall sales process, and helps stay on top of the numbers.
What do you dislike about the product?
If there was a facility to record the time and date of a call log manually, that would help in recording historical data (before I started using the app). Other than that, not much else to complain about.
What problems is the product solving and how is that benefiting you?
Mostly lead tracking, and monitoring efficiency in which the leads are being handled. As a team leader, it gives a much better handle on how the rest of the team is functioning, and helps guide them where needed.
Communication is key whether it is with a lead, or a client. This app helps me to make sure that I am on top of my communication game.
Communication is key whether it is with a lead, or a client. This app helps me to make sure that I am on top of my communication game.
Solid and flexible CRM with good support
What do you like best about the product?
I like the flexibility the software offers to handle most all of my needs for a CRM application. Their support is excellent - responsive and knowledgeable. What was a nice surprise was the full integration of my email application (business gmail account) inside the system -- beyond simply logging of emails sent to contacts.
What do you dislike about the product?
I don't have any major dislikes at the moment. One minor thing is since it is cloud-based, whenever you make a change on a lead list filter, it refreshes itself after each change. But in some ways that is a good thing. It refreshes itself.
What problems is the product solving and how is that benefiting you?
I am able to send bulk emails to prospects, import and manage large lists, customize data fields, and work with email templates quite easily. I can also respond to client and prospect emails right inside the CRM.
Recommendations to others considering the product:
Definitely worth a test to compare to others. I would also think it can work fine for larger companies.
Easy to use CRM with great customer service
What do you like best about the product?
I like how flexible it is. I can adapt the fields to my business easily along with a clean looking interface makes it a pleasure to use. Email opened and clicked as well as bulk email for a reasonable price compared with competitors. A mobile app for free.
What do you dislike about the product?
The reporting isn't as intuitive to use as other CRM's in my opinion although I am a new user the CRM's generally. I'd like the option to have links show as hyperlinks in a custom field rather than just text that I have to copy and paste into a new window to open. Also, integration with Facebook messages would be great and I understand that's on the cards, I just hope it's not in the top level product only.
What problems is the product solving and how is that benefiting you?
Keeping track of all contact with leads and clients so I can follow up quickly and easily. I love the email templates feature as well to make replying super quick.
Recommendations to others considering the product:
I took some time comparing CRMs before deciding to trial Freshsales and feel that the product is more than comparable to the better known CRM's out there yet at a much lower price point.
Amazing software
What do you like best about the product?
The software is amazing. It has really boosted my business.
What do you dislike about the product?
The only negative thing is that you can only get email templates when you pay.
What problems is the product solving and how is that benefiting you?
I can keep track of my customer detaila.
CRM - what do you want?
What do you like best about the product?
Freshworks has always delivered sound products, and their new CRM is no different. You have a fresh interface, that allows you to rapidly get what you want to get, simply put, it's an easy CRM.
More complexly; it's a serious bet when trying to find the Best Customer management system. It integrates with Freshchat allowing you to get leads from a bit on your website, it integrates with Freshdesk so you can follow through a postsales
Process, it integrates with Gmail so you get your information fast and effectively.
What else do you want from a CRM?
More complexly; it's a serious bet when trying to find the Best Customer management system. It integrates with Freshchat allowing you to get leads from a bit on your website, it integrates with Freshdesk so you can follow through a postsales
Process, it integrates with Gmail so you get your information fast and effectively.
What else do you want from a CRM?
What do you dislike about the product?
All CRMs are a pain when filling out Customer's info. If Freshsales could find a way to farm information more efficiently from multiple connected sources it could be awesome. Imagine getting a lead from Freshchat, that gets you an email address, which connects to all preconnected applications with that address... I could get LinkedIn from an email and that gets to better nourishment of leads...
What problems is the product solving and how is that benefiting you?
Fast and efficient interaction is a must, Freshsales gives it.
Constant follow-up of customer needs, Freshsales gives it.
Set scenarios where the system automatically sends emails, sets reminders etc, there you go with Freshsales.
Small learning curve, yes it's there.
Constant follow-up of customer needs, Freshsales gives it.
Set scenarios where the system automatically sends emails, sets reminders etc, there you go with Freshsales.
Small learning curve, yes it's there.
Freshsales review - A new kid on the block but easy to use
What do you like best about the product?
Ease of use. Fast and responsive.
Most of the features are at your fingertips.
Most of the features are at your fingertips.
What do you dislike about the product?
Once a message is scheduled, you cannot review it at the moment. But i think it could be changed with an update.
What problems is the product solving and how is that benefiting you?
It helps me easily manage my leads and easily contact them.
Also I like the emailing/messaging feature. I can see all my emails sent, my scheduled emails and much more. It really helps me to know who i have contacted.
Also I like the emailing/messaging feature. I can see all my emails sent, my scheduled emails and much more. It really helps me to know who i have contacted.
Recommendations to others considering the product:
Jump in. I find it really good.
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