Freshsales
Freshworks Inc.Reviews from AWS customer
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Highly efficient and user friendly
What do you like best about the product?
Easy and usable layout means its clear to see what needs to be done on a daily basis and input of data doesn't take long. Importation of leads is efficient and rarely produces errors or duplicates, connectivity and integration with email and phone network is trouble free.
What do you dislike about the product?
There is nothing i can think of which I particularly dislike
What problems is the product solving and how is that benefiting you?
keeping track of leads and contacts upgrading them when they become hot and keeping up to date with the latest conversations and email correspondence all on one platform/.
Recommendations to others considering the product:
Just try it!
Great for small / medium business
What do you like best about the product?
I like the interface and the app - For our business, introducing FreshSales means that we now have a clear overview of our leads, contacts and pipeline.
What do you dislike about the product?
Not natively integrating to QuotientApp.
What problems is the product solving and how is that benefiting you?
Clear overview of sales activities, pipeline follow-up and emails from within the CRM, clear task overview and better workflow to set priorities in sales.
Recommendations to others considering the product:
Good choice for growing business
Awesome Setup !
What do you like best about the product?
I love the features that it comes with especially mass emailing! It's so convenient to use on your phone.
What do you dislike about the product?
I wish you could see more through the mobile app. I also dislike that if too many emails bounce, it will penalize you.
What problems is the product solving and how is that benefiting you?
With using freshsales we are able to keep all our potential customers in one place boosting the closing time on customers. It has helped to keep us organized with tagging customers and filtering.
Recommendations to others considering the product:
It's a great tool to get monitor your interaction with customers. I highly recommend using this to stay organized and to build relationships with your customers. It's awesome to use when you need to remember small but personal things about a customer.
Find the best sales
What do you like best about the product?
One of the features that I like most of this platform is built-in phone and mail, because with it I can call and create a phone within the application and be able to call my customers, manage payments, and everything related to my work as such, in addition to being able to integrate it to other Fresh platforms, is a great system and gives many options to be able to automate online sales of the company.
What do you dislike about the product?
The mobile application is quite complicated to use should change its interface to an easier to understand, to visualize your data are quite saturated in quite difficult to handle this program in a mobile application, so I decided to use it exclusively as a web application.
What problems is the product solving and how is that benefiting you?
I can manage my sales and my customers in the database of FreshSales, I can make phone calls with your built-in phone available at all times, send email with quotes Advertising service provided by my company and automate sales and mail in general.
Recommendations to others considering the product:
I recommend FreshSales to manage and automate sales, I also recommend all Fresh products to automatically manage areas of a growing company, has all the services that may be needed at an unbeatable price.
Worth switching to from Salesforce
What do you like best about the product?
I enjoy the way it is far more intuitive and doesn't take as long to get to grasps with. I can guarantee that people are only seeing the information they need to see.
What do you dislike about the product?
The mobile app isn't as good as I would have hoped.
What problems is the product solving and how is that benefiting you?
We are using freshsales to track deals and share information with interested parties across the organisation.
Recommendations to others considering the product:
Give it time and focus in the first couple of weeks of using it and it will be an extremely helpful tool for your organisation.
Keeps me organized.
What do you like best about the product?
I am able to keep tabs on everything I need to do to take care of multiple customer's.
What do you dislike about the product?
Sometimes I think it calculates the different tasks to much.
What problems is the product solving and how is that benefiting you?
Being to track all the e-mails sent and opened. To make sure customer is receiving the information as well.
Severely Lacking
What do you like best about the product?
There is very little that I like, I suppose it was easy to set up
What do you dislike about the product?
The biggest issue we have is lack of native integrations. We are constantly having to set up zapier connections to get data into the CRM.
What problems is the product solving and how is that benefiting you?
Collecting customer data and tracking sales processes
Excited with our new CRM!
What do you like best about the product?
Very intuitive, FAST and well organised user interface. I love the Gmail and Freshdesk integration. The email templates are great for quick and personalized respones.
What do you dislike about the product?
Not much to dislike really, i haven´t found the mobile app useful yet.
What problems is the product solving and how is that benefiting you?
It has helped me organize my workflow, lots of tracking tools.
Recommendations to others considering the product:
Go ahead with the trial, i believe you won´t go back!
FreshSales for startup
What do you like best about the product?
The free version has editable content and has most of the key fields and inputs for collecting data. Its easy to navigate and the unlimited user option is great.
What do you dislike about the product?
There are no free reports and some editing options are for the paid version.
What problems is the product solving and how is that benefiting you?
Data all in one place. Staying up to date with opportunities.
Recommendations to others considering the product:
Trial the software and add some real data, move the data from lead, converting to opportunity. Get into the admin and it becomes more powerful adding and amending the options to the various sections.
Great Software
What do you like best about the product?
The user interface is great. It's very easy to search any person that I'm looking for. All the notes show up in an easy to find location, so I get a great overview of the person. Easy to attach other documents to give more insight. Everything is kept together in a nice package so nothing is lost.
What do you dislike about the product?
How I've used FreshSales, I haven't found much in terms of downsides. If you use it well it can be a great tool.
What problems is the product solving and how is that benefiting you?
FreshSales has been great for keeping a lot of information on a person all in one spot. The database features really helps to find a certain type of person I'm looking for. I always feel like I can find exactly what I need.
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