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Freshsales

Freshworks Inc.

Reviews from AWS customer

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External reviews

1,207 reviews
from and

External reviews are not included in the AWS star rating for the product.

    Shashank S.

Freshsales CRM

  • October 03, 2019
  • Review provided by G2

What do you like best about the product?
best part is the auto-fetch feature of leads from the email and the next is the way crm works. The crm is super smart in terms of managing the sales sequences and sending the follow-ups. Addition to that, contacting the clients based on remainders is super prefect. The reminders or perfectly on time and i've been using the mobile app as well. It runs smoothly there as well. The help and support is great. You share your query there and within 5 to 10 minutes, someone will be surely there to resolve the issue.
What do you dislike about the product?
The mobile app should be give the features to check the campaign status as well. Also, checking the notifications would help a bit more. Sometimes, I receive the notification but when i tap on it, the takes me into the app, no to the inbox. Also, in the desktop view, the sequence that is to be executed, it is not always precise.
What problems is the product solving and how is that benefiting you?
Sending email to enormous number of clients at the same time in a single day is not as simple as it looks.
Reminders are easy as ever.
Nothing goes out of time now.
Tracking the email status is eas. No external extensions are required unlike gmail.
Recommendations to others considering the product:
i would suggest giant companies to use this CRM for sales and closure management. One of the top rated service provider in the market. So far my experience has been smooth and satisfying. i would really recommend all to give a shot to them. One more thing to add, it is much cheaper than any other in the market.

    Financial Services

Great product

  • October 03, 2019
  • Review provided by G2

What do you like best about the product?
We first decided to use Freshsales as we use Freshdesk and we have had a good experience. We wanted a CRM that had the features of scoring leads and marketing automation. Freshsales CRM was the ideal choice for us. We are very happy with the product and the team.
What do you dislike about the product?
The only dislike is that there are no calendar integrations and I can't see my Google calendar and that I have to have two tabs open at the same time.
What problems is the product solving and how is that benefiting you?
Lead and prospect management. That the system really simplifies the sales process.
Recommendations to others considering the product:
Add more calendar features to use Google calendar

    Ryan G.

Phenomenal software and problem-solving

  • October 03, 2019
  • Review provided by G2

What do you like best about the product?
Having complete oversight of all my leads and customers, what stage each are in, and all tasks required to convert them into deals.
What do you dislike about the product?
No timestamp for when Tasks were created
What problems is the product solving and how is that benefiting you?
Staying on top of 100s and 100s of leads, and always knowing at what stage our conversations are at.
Recommendations to others considering the product:
Get it now! It will change the way you approach sales.

    Rishabh S.

Ops

  • October 03, 2019
  • Review provided by G2

What do you like best about the product?
The best part is all my leads are at one place and the pipeline is easy to work on. its easy to track on lead and the status makes it easier in the future to recall the requirement or weather it's HOT/Suspect.
What do you dislike about the product?
3 different WRM to download and filters to organise ur data.
What problems is the product solving and how is that benefiting you?
it has made me more organised where I'm aware of all my potential leads and easier to convert with a robust pipeline.
Recommendations to others considering the product:
Try to create a realistic pipeline and if ur prospects are on ur WALL then make sure u regularly follow up with them and convert them into a business.

    Marie W.

Freshsales is the secure bet for an efficient CRM

  • October 02, 2019
  • Review provided by G2

What do you like best about the product?
The program is undoubtedly a CRM with great potential, drastically reducing the administrative work of sales representatives, increasing their productivity and helping them close a greater amount of deals. In addition to this each representative has a visual representation of the sales which can be assigned thanks to the drag and drop functionality to each of their contacts. In this way you have a clear idea of the evolution of your potential customers during the life cycle of each contact. In this way you have a clear idea of the evolution of your potential customers during the life cycle of each contact. Another feature that I liked was the collection of data of all the activity of your contacts and divides them according to their behavior, so a seller of your company has a detailed score of the potential customers to thus prioritize them.
What do you dislike about the product?
When it comes to visualizing the collected data it is a little saturated the large amount of data to operate, you have to be very clear what you want to do and then proceed to analyze them carefully. Because of this it becomes a little impractical that the software does not have the data dumped in the tool, this being favorable to obtain optimal performance in its functionality. Another point to point out is the mobile app has a lot to improve, it is a little irresponsible at times, with certain glitches when scrolling down the screen and with key missing functionalities which was very disappointing.
What problems is the product solving and how is that benefiting you?
Freshsales integration with Freshdesk to manage our relationships with the users as well as the business opportunities that may arise in the most efficient way in which we can improve our effectiveness in sales. Because of this integration is much easier to help our customers and manage all interactions with them quickly and easily through an effective way. Just by adding the Freshsales API code in Freshdesk, the latter automatically sync all the data to track the relationships that have been made with all users.
Recommendations to others considering the product:
Like all CRMs, Freshsales needs a lot of data to get the most out of its capabilities. That's why i recommend using it if your company is has a team with more than 5 sales reps. This does not prevent the program from performing tasks as demanding as it is organizing email campaigns and obtaining response metrics, automating the administrative tasks of sales, collecting, saving and analyzing data of contacts, projects and companies, among the many others features offered by this excellent software.

    Chris v.

Great CRM

  • October 01, 2019
  • Review provided by G2

What do you like best about the product?
This is my first CRM and so far the learning curve has been very easy, but it's clearly powerful software. I'm excited about how it's getting years of clients organized and in to a process to help grow my business.
What do you dislike about the product?
None so far except in my case I have multiple Freshworks accounts so I have to log in and out of them sometimes.I wish there was one login for multiple accounts/products.
What problems is the product solving and how is that benefiting you?
I'm still pretty new to using it, but already I have started organizing and reaching out to old clients and refreshing the relationships. The Lead Score will help me focus on the warmer leads.
Recommendations to others considering the product:
Compare it to the "big boys". The cost is well worth it!

    Financial Services

User friendly

  • October 01, 2019
  • Review provided by G2

What do you like best about the product?
Ease of uploading and tracking the sales activities and updates about the prospects
What do you dislike about the product?
sometimes, call logs are to be added manually. rest all is fine
What problems is the product solving and how is that benefiting you?
Helped me in keeping a track of developments with my prospects
Recommendations to others considering the product:
All good.. can be used easily

    Peter E.

FreshSales Rocks

  • September 28, 2019
  • Review provided by G2

What do you like best about the product?
Customized workflows that can be triggered by external tools, apps and actions
What do you dislike about the product?
When using bulk email and you want to set a follow-up task, you need to set an individual follow up task for each recipient, which is kind of the opposite to automated
What problems is the product solving and how is that benefiting you?
Having the ability to automate a lot of the sales processes that in turn allows users to spend more time on their core business

    Carlos H.

Achieve many of your Marketing goals with Freshsales

  • September 28, 2019
  • Review provided by G2

What do you like best about the product?
The UI is really easy to understand and configuration is simple. It provides some excellent support service, which are constantly suggesting us with CRM websites. All the chat assistance group has been highly helpful. Also, I think the price is very accessible for most companies.
What do you dislike about the product?
Integrations with internal email suppliers, like Mailchimp, should be a lot more intelligent. Also, we are no allowed to edit the client details from the plug-in. If we could be able to edit the prospective client information from the plug-in, it would be really helpful. And, there is no hyperlink in the notes.
What problems is the product solving and how is that benefiting you?
It keeps my sales figures structured. I had to use Freshsales when searching for a CRM in my past job, and results were amazing. That's why I was really happy when I found out it was going to be used in my current company as well. Freshsales has helped us to achieve many of our goals without needing to undergo the lengthy method of customization. We had to configure things in less than a week and we were prepared to start. Also, we use Freshsales integrated with the application Freshdesk and it works amazingly.
Recommendations to others considering the product:
I believe the price for small enterprises is highly considerable. It can work good also for bigger companies, but at some point, they may want to change to a more complex software. Besides, there is a lot of excellent integrations offered by Freshsales. Furthermore, I consider it to be perfect for teams from distinct locations working. The Data for all participating customers is correctly synchronized.

    Karim B.

Top Notch Sales CRM Software

  • September 27, 2019
  • Review provided by G2

What do you like best about the product?
The fact that you can put call logs, check when emails are read and opened.
Everything is super streamlined, headache-free and straight simple to use.
Way better than the old fashioned way of doing things.
Freshsales is my secret weapon, and I use it proudly.
The mobile interface is also really user-friendly and easy to use
What do you dislike about the product?
Allow us to set up reminders/appointments openly at every minute of the day rather than only 10-15 minute marks.
Add a To-Do list or Priority List
Once someone takes notes in the Call Logs, make it so that it opens in a section with all the previously opened and taken call logs.
What problems is the product solving and how is that benefiting you?
Faster and simple straight forward to use software which makes life easier in the sales world.
It also lets you work smarter and more efficiently compared to the normal way of doing things.

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