Freshsales
Freshworks Inc.External reviews
1,212 reviews
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Simple and Straightforward
What do you like best about the product?
I've spent the past four years trying to find a good CRM, but with no luck. Everyone tried to cram to much stuff into it, but Freshsales has a simple intuitive interface.
What do you dislike about the product?
I don't think there is anything I would change, I had a good experience with it.
What problems is the product solving and how is that benefiting you?
Freshsales helps me keep track of what deals are on the table, what step they are on in the process, and what needs to be done to move stalled deals forwards. The main benefit I realized is clarity and organization of everything that was going on.
Fresh Sales Review
What do you like best about the product?
It's streamlined, cloud based and not over developed
What do you dislike about the product?
layout of the lead screen. It would be nice to have more info in quick view
What problems is the product solving and how is that benefiting you?
Having a solid contact manager. Tracking and rating leads. Best benefit is having it accessible by other team members. FS allows us to keep nice clean data, without having to sync to a database on a hard drive that never seems to be online
Recommendations to others considering the product:
Definitely a major contender for any company that needs a solid cloud based contact manager that is easy to use, but comprehensive enough for any sales needs
Great tool for CRM
What do you like best about the product?
Some of the feature that I like are Bulk email feature, ability to rank the customers based on the conversation, synchronizing our email accounts.
What do you dislike about the product?
There is an option for adding an appointment option, but it only works if you have an app in your mobile. we dont get a email notification and we cant add it to our Google calender or any other calender.
What problems is the product solving and how is that benefiting you?
Following up with various National and International customers
Recommendations to others considering the product:
Every startup needs a CRM tool for following up with their customer., When if comes to CRM freshsales is the best one.
Very efficient sales erp
What do you like best about the product?
seamless integration of accounts, contacts and opportunities
What do you dislike about the product?
in the mobile app search is segregated as accounts, contacts and leads whereas in the website one single search bar helps in looking up the entire database
What problems is the product solving and how is that benefiting you?
I'm having all of my accounts contacts on the go whenever I need it on my phone.
WOW! Fresh Sales is the most extensible and robust CRM I have used sense Sales Force
What do you like best about the product?
I like how intuitive it is and how it is seeming to have been designed by someone in sales
What do you dislike about the product?
I dislike the click to call bad functionality
What problems is the product solving and how is that benefiting you?
Business problems that are being solved are the need for a one stop shop for CRM and workforce optimization
Recommendations to others considering the product:
Definitely want to have an auto dialer along with it that has Fresh Sales Intergrationb
Coordinating a Team needs tools
What do you like best about the product?
It's an easy to use tool with great UX And usage scenarios.
Integrates with freshdesk suite of tools
Integrates with freshdesk suite of tools
What do you dislike about the product?
Hard on novices starting out on the tool - takes time to undestand all the details
What problems is the product solving and how is that benefiting you?
Sales team coordination
Recommendations to others considering the product:
Get started and learn what the tool can do -especially recommended is the training
I love Fresh sales
What do you like best about the product?
What I exactly like is that it has everything at one place. Mail, insights, reports , deals details everything.
What do you dislike about the product?
I just want to have more third party integrations like others apps do.
What problems is the product solving and how is that benefiting you?
My sales improved a lot
The Best CRM
What do you like best about the product?
There’s so many good things to say about Freshsales. I have used Salesforce, Sugar, and Nimble and tried others as well. Freshsales has all the features we need and then some, yet it is easy to use and intuitive with a oleasant UI and no bloatware. Most important, my team has less issues using Freshsales than several other CRM platforms we have tried.
Love the email, read receipts, and reply notifications. It’s so easy to to notice emails needing a response with the number badge on the Leads or Contacts menu icon. The click to call is quick and easy to intiate a call as well, which is automatically added to the time timeline when the call is finished.
Love the email, read receipts, and reply notifications. It’s so easy to to notice emails needing a response with the number badge on the Leads or Contacts menu icon. The click to call is quick and easy to intiate a call as well, which is automatically added to the time timeline when the call is finished.
What do you dislike about the product?
There’s just one complaint, and that is the size of the data entry box when replying to an email, which would be better if it was larger. I mentioned it to my support contact, and he immediately sent a request to the dev team to address the issue.
What problems is the product solving and how is that benefiting you?
Better followup and quicker responses to emails are the top two benefits. Having stored email templates that team members can send instead of writing an email is not only a time saver, but the content sent to clients is always perfect. For us, Freshsales solved the problem we’ve had of team members not using it. Now, all of us are all on the same page
Recommendations to others considering the product:
Try it, you’ll like it!
A great CRM - Great Featureset and amazing support
What do you like best about the product?
I really liked the way I was able to quickly and easily get started with Freshsales. Sign up for an account, change a few email options and get started. The default data set didn't require a lot of tweaking and everything was pretty self explanatory.
I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request that is created as a lead in Freshsales.
Leads get converted to contacts in Freshsales when their account is setup which then uses Zapier integration to push to billing systems and support systems.
I also really like the range of triggers available via Zapier that allow Freshsales to be easily integrated to other tools that we use. For example a web form on our website kicks of a demo enquiry or sign up request that is created as a lead in Freshsales.
Leads get converted to contacts in Freshsales when their account is setup which then uses Zapier integration to push to billing systems and support systems.
What do you dislike about the product?
There are some small aesthetics that are annoying but not show stoppers. In some areas the email text box is quite small and requires a lot of scrolling on longer messages.
What problems is the product solving and how is that benefiting you?
We adopted Freshsales to help track leads for a software app our business had launched. We needed to be able to track leads through different stages of demo and signup and ensure communication within our team was efficient and people weren't slipping through the cracks.
Awesome CRM
What do you like best about the product?
UI is great, working very smooth, free version has so many features to use.
What do you dislike about the product?
a higher level plan pricing high as an Indian client.
What problems is the product solving and how is that benefiting you?
I can manage my leads from anywhere and anytime. it is like magic to manage your leads in such a way.
Recommendations to others considering the product:
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