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Freshsales is best for sales opportunity and customer support.
What do you like best about the product?
The best thing about this software is that Freshsales has the ability to track all the activities and link it to the other documents in a more efficient way. The Freshsales has the ability that it provide a lot of resources to help you get the best out of Sales and marketing as we can easily track the every thing. Moreover the customer support is more responsive and helpful. Hence it is the best software because Freshsales keep all of our information of sales and marketing in one place.
What do you dislike about the product?
Freshsales an easily tracks all the sales, marketing, accounts, customer interactions, productivity and much more. But the one problem that you faced is that you cannot get the benefit from all of its features and capabilities. Moreover the price is also a common issue. But to conclude that Freshsales offers a free CRM but there are great limitations to this free CRM.
What problems is the product solving and how is that benefiting you?
The tracking abilities of this software is so great as the CRM of sales and marketing platform’s tracking capabilities. This software always increase your sales, opportunity and customer because it is so simple and seamless. I think that the Freshsales would be suitable for both smaller and larger business.
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Freshsales
What do you like best about the product?
I like the tracking features of freshsales. It has made my work easier and I am confident that I would not forget any detail
What do you dislike about the product?
Nothing I can remember for now...........................................................................................................................................
What problems is the product solving and how is that benefiting you?
Keeping up with sales leads and resolving/escalating customer complaints
Must for CRM
What do you like best about the product?
Freshsales provides integeration which is very helpful for the CRM .it is best in the industry.
What do you dislike about the product?
No cons as of now ,but it is little slow
What problems is the product solving and how is that benefiting you?
We are using it for our CRM
Excellent CRM software
What do you like best about the product?
Freshsales is a very intuitive and easy to use CRM. In our company we spent many months testing various CRM softwares including the leaders in this field (like Salesforce for example) but none was as flexible and easy to customize as Freshsales. In fact with Freshsales it was instant love, we modified it extremely easily and fast to suit our specific business model and sales process. No need to compromise, with Freshsales the only limit to the use of this CRM is our imagination. And the support in chat and by mail is super fast and very helpful.
What do you dislike about the product?
I don't really like "unique" fields setup by default. But you can unmake a field unique by contacting support
What problems is the product solving and how is that benefiting you?
Finally we can start our marketing automation journey.
Easy to understand and use
What do you like best about the product?
The functionality is really good and I like tracking all my leads. It cover the majority of the things I do day to day at work and keeps me right.
What do you dislike about the product?
Telephone setting is not great but that could be my internet not freshsales also if you have a Deal and a contact set up for a customer they do not both store the same things. I would like to see the information cross between the two.
What problems is the product solving and how is that benefiting you?
What correspondence team members have had with customers. Keeps track of what conversations you have had with customers
A Great CRM Tool
What do you like best about the product?
Really easy to use, and very intuitive. support have always been really helpful too. Email notifications are really useful as the only person managing sales. Pipeline management and deal registration also really easy to use and track progress of leads.
What do you dislike about the product?
Due to edition purchased don't have access to all features, i.e. some reporting tools. As an SME couldn't justify the more premium version. Not been using for a year yet so am still getting familiar with all features, but at the moment have no complaints really!
What problems is the product solving and how is that benefiting you?
Day to day management of customer accounts is improved. Tracking won deals is easy and reports can be produced. Managing ongoing projects is made easier with regular email reminders etc
Recommendations to others considering the product:
Go for it! Really improves day to day running of sales and ensures staff stay on top of all projects/leads/projects etc. I've barely scratched the surface on all the capabilities of the product!
Change the tool for your business; not changing your business for the tool
What do you like best about the product?
The customization. We came from Hubspot - where we had a bad experience. For us to achieve the outcomes we needed to we would either need to change how we worked or do numerous workarounds. In Freshsales, we could customise the tool to fit our needs.
I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away.
Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.
I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away.
Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.
What do you dislike about the product?
I wish that the number of workflows were not capped in the plans - our current plans is capped at 40, and the next plan at 75. You can get around the limit with an enterprise plan, but it would be nice if the top plan was unlimited.
What problems is the product solving and how is that benefiting you?
We have number of stakeholders in our business and a complex lifecycle. Being able to customise pretty much every field (which you cannot do in Hubspot), we have been able to build a sensible workflow and get useful reporting out of the backend.
Finally found an amazing CRM!
What do you like best about the product?
FreshSales helps me stay organized and be more productive with my business.
What do you dislike about the product?
Notifications with irrelevant emails that don't pertain to my business.
What problems is the product solving and how is that benefiting you?
FreshSales helps me stay on track of business I need to follow up with and close while also managing my work day.
Recommendations to others considering the product:
Try it. It's intuitive, practical and helps you do your work better.
Freshsales keeps updated on all my contact activities to increase my chance of closing the sale.
What do you like best about the product?
The fact that it links with freshdesk and notifies me is the prospect has opened or clicked on my email.
What do you dislike about the product?
The process of converting a lead has a lot of repetitive tasks. Sometimes a lead that is loaded cannot be converted and I end up duplicating the lead.
Furthermore, if a lead replies with an additional email i.e they copy a different email address on their replyThere will be a lead created with only an email address as the only details.
Furthermore, if a lead replies with an additional email i.e they copy a different email address on their replyThere will be a lead created with only an email address as the only details.
What problems is the product solving and how is that benefiting you?
better engagement with customers and increased sales closing ratio.
We organise our sales/contacts with freshsales
What do you like best about the product?
All the options and features are awesome. The ease of use saves us time.The difference between company and contact, even the option of connecting the different contacts to difference clients is really helpfull.
We would like to see a client/project ranging in importance! Running and potential projects and leads.
Or a split view from the projects with the clients, full list
We would like to see a client/project ranging in importance! Running and potential projects and leads.
Or a split view from the projects with the clients, full list
What do you dislike about the product?
nothing to dislike, we would like to see some new features though! We would like to see some features that relate to organising or viewing client and projects within the tool.
What problems is the product solving and how is that benefiting you?
Sales engagment, leads follow up, overview of projects, keeping track of my contacts, notes / highlights
Recommendations to others considering the product:
Take the time to look at all the features.
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