Freshsales
Freshworks Inc.Reviews from AWS customer
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Great CRM tool to streamline customer management, analytic and communication process!
What do you like best about the product?
We love how their package is integrated with other tools - can chat, track, market and analyze what the customer's doing.
What do you dislike about the product?
Don't have any dislikes, this software is great. They continue to make improvements.
What problems is the product solving and how is that benefiting you?
Have a large client base with various needs - using Freshsales to track client progression through the customer flow, from signup to conversion.
Recommendations to others considering the product:
Great software, lots of features!
FS is a helpful and user friendly tool
What do you like best about the product?
The most helpful is how it keeps the accounts and contacts in one platform that can easily be edited, deleted, called on and of course the Opened/Clicked setUp of emails sent It is very handy and reliable.
What do you dislike about the product?
What I don't like is the function of auto deleting contacts that have bounced emails
What problems is the product solving and how is that benefiting you?
We do lead generation and we contact as much prospects as possible and FS makes it really easy with no lagging of system even with many many leads.
Recommendations to others considering the product:
FS is recommended for a company who needs a systematic, user friendly, reliable and useful application for sales and lead generation
Best CRM system I have used!
What do you like best about the product?
Being able to load leads and keep track of these leads until I am able to convert them to an account. This helps me stay on track and motivated.
What do you dislike about the product?
I feel like a required field when uploading a new lead ect should be the "area" of the company or client.
What problems is the product solving and how is that benefiting you?
Makes admin a lot easier. All my information is in its place.
Recommendations to others considering the product:
Worth it!
Complete sales engagement tool
What do you like best about the product?
Easy to use software application, doesn't take long to learn the ropes and begin adding value to the base configuration.
Easy to tailor pretty much every aspect of the application to suit your business processes, rather than attempting to fit your processes around an application. Means you can engage with prospects in exactly the way you want to.
Easy to tailor pretty much every aspect of the application to suit your business processes, rather than attempting to fit your processes around an application. Means you can engage with prospects in exactly the way you want to.
What do you dislike about the product?
SaaS platform and therefore data is stored in cloud. The application sometimes performs slowly in comparison to the competitors that we trialed.
What problems is the product solving and how is that benefiting you?
The application gives complete visibility of the sales process through the reporting functionality. It allows us to see at what stages of the pipeline we're getting stuck and create resources to push forward.
Recommendations to others considering the product:
Be willing to spend the time customizing to meet your sales process and get the most from the reporting functionality.
A great experience
What do you like best about the product?
Freshsales is one of the best CRM platform available right now. It is seamless in usage and user experience is very good. From contact stage to development as lead Freshsales assists at every step. Import data from across formats in a jiffy and manage it in the most intuitive interface. Overall a great product.
What do you dislike about the product?
The only downside is mapping the databases which I think is a work in progress.
What problems is the product solving and how is that benefiting you?
I have used freshsales in creating funnel for my sales team. Also to manage contacts and their sales life cycles.
Top sales tool
What do you like best about the product?
Quick support which is always striving for helpful answers and the customer's satisfaction.
What do you dislike about the product?
Development of the Software could be faster especially when it comes through inputs from the user.
What problems is the product solving and how is that benefiting you?
The tool makes it able to have almost everything together when it comes to information and tools that are needed in sales which makes it (nearly) an overall sales-solution.
Recommendations to others considering the product:
Good tool as CRM/Sales Tool but good English skills are needed.
Best Company ever
What do you like best about the product?
A perfect way to manage every lead and good support as well
What do you dislike about the product?
Nothing is error with this software so its good
What problems is the product solving and how is that benefiting you?
to manage the leads
Recommendations to others considering the product:
No
One of the best CRM tools
What do you like best about the product?
Very easy to use, very intuitive, with a modern user interface and very easy to adapt to the needs of our customers. In addition, the reports produced are very good, customer service is very good and is very well integrated with the same solutions, such as Freshcaller and Freshdesk.
What do you dislike about the product?
I really think you need a stronger search function via email. Also, it would be nice if a basic sales marketing template could be available, because I now have to create a template every time I start from scratch.
What problems is the product solving and how is that benefiting you?
I use Freshsales as my CRM tool for the marketing department. This is where I save all my potential clients, contacts, account data, progress in bidding and communicating via email. All tickets for our customers appear in the account, which is very useful for us when sellers see what is happening in their customer's organization. Freshsales has helped us automate many processes such as lead distribution, automatic tracking of manufacturing tasks, and reserves.
Recommendations to others considering the product:
Regardless of the size of the business, Freshsales can be used by all teams. I can say that it never disappoints me or is not yet available, so the performance is very good. It fulfills central needs almost perfectly: the journey from profit creation to closing opportunities. However, Freshsales is not suitable for companies that need every single aspect of a CRM, as it lacks of some deep functions that only CRM comes with.
5 months of using Freshales
What do you like best about the product?
Easy to use and easy to learn how to use it
Multiple functionalities: calls, mails,
Possibility to link contacts with other contacts or institutions or whatever. It's very convenient to link people.
A lot of possibilities to create reports
Easy to connect with other CRM and transfer data ...
I also liked the Pipeline which is very easy to use: easy to change state, to put alarm or important tasks: easy to prioritize
Possibility to register your phonecall to be able to remember in the future what you were talking about or what you discussed. It is very helpful to redact the note after every call.
Multiple functionalities: calls, mails,
Possibility to link contacts with other contacts or institutions or whatever. It's very convenient to link people.
A lot of possibilities to create reports
Easy to connect with other CRM and transfer data ...
I also liked the Pipeline which is very easy to use: easy to change state, to put alarm or important tasks: easy to prioritize
Possibility to register your phonecall to be able to remember in the future what you were talking about or what you discussed. It is very helpful to redact the note after every call.
What do you dislike about the product?
not that much I didn't like. Maybe the fact that connexion with Gmail wasn't working that well two years ago when I was using it.
it could be nice to have other possibilities such as create and send a newsletter from the CRM
it could be nice to have other possibilities such as create and send a newsletter from the CRM
What problems is the product solving and how is that benefiting you?
Efficiency in my daily working day.
Don't forget a task or to recall someone or to send an email
Don't forget a task or to recall someone or to send an email
Recommendations to others considering the product:
It is an easy-to-use CRM that gathers different functionalities such as CRM, email tracking, outbound call tracking...
Prices aren't that expensive for a small or medium-sized company. If you don't have the budget, you can use it with free access which is already very useful.
Prices aren't that expensive for a small or medium-sized company. If you don't have the budget, you can use it with free access which is already very useful.
Great CRM and Bulk Emailing Platform
What do you like best about the product?
It's a great tool to track and manage people who I am marketing to. If you have a database of people that you want to contact and track, it's one of the best and simplest tools out there, very smart, very easy to use. Lead score customization makes life a whole lot easier and the automation tools and sales sequences are great for bulk actions and messaging. The best features are it's automated workflows which is easy to setup and basically makes things easier and more efficient so there's less manual work that needs to be done on your end. Also, the bulk email feature is topnotch and though there's a limit of 2000 emails (on the highest plan), that is more than sufficient to get your message across to the people you are marketing to.
What do you dislike about the product?
Biggest issue with it is that if you are used to dealing with sizable databases, there is no way you could filter out just the duplicate ones. So it is possible that you send out the same message twice which is problematic if you have a lead base of 1000 or more.
What problems is the product solving and how is that benefiting you?
Lots of sales conversions! I am able to market myself with the bulk email send out, tracking the metrics of those and people, through my messaging, are able to know about what I do and what help I can provide so they come in and work with me!
Recommendations to others considering the product:
It's cheap and it does the job with your peace of mind intact. It's actually the easiest to navigate and familiarize yourself with.
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