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very good
What do you like best about the product?
very good and helpful I am able to contact all my students and I find all the information very easy to access ,I am able to go into the website and access the additional information via fresh sales
What do you dislike about the product?
nothing really , everything is very convenient
What problems is the product solving and how is that benefiting you?
contacting students and getting all the information
Recommendations to others considering the product:
nothing really as its a good system
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Freshsales - The must have sales CRM
What do you like best about the product?
Extremely easy to adapt and use.
Powerful tool to conduct sales campaigns.
Eliminates the otherwise hectic documentation work
Helps with lead management
For those who deal with managing lots of accounts this is a must have.
Support team is very helpful.
Any one with little or no experience of freshsales can adapt.
Running sales campaign is made so seamless.We can easily automate the campaign by setting rules,schedules etc.
Helps us keep track of open,click bounce rates.
Scheduling emails and calling off prior to being sent is a feature we mostly use as the potential buyer may require a slightly different approach
Powerful tool to conduct sales campaigns.
Eliminates the otherwise hectic documentation work
Helps with lead management
For those who deal with managing lots of accounts this is a must have.
Support team is very helpful.
Any one with little or no experience of freshsales can adapt.
Running sales campaign is made so seamless.We can easily automate the campaign by setting rules,schedules etc.
Helps us keep track of open,click bounce rates.
Scheduling emails and calling off prior to being sent is a feature we mostly use as the potential buyer may require a slightly different approach
What do you dislike about the product?
Not much to dislike as such but the email template tool sometimes(rare occasions) freezes but recovers soon.
Mobile app can be better
Mobile app can be better
What problems is the product solving and how is that benefiting you?
Reducing documentation time
Ability to view deal stages and seamlessly work on them accordingly
Prioritizing leads by assigning rules for scoring the leads and making sure we do not miss hot leads
Ability to view deal stages and seamlessly work on them accordingly
Prioritizing leads by assigning rules for scoring the leads and making sure we do not miss hot leads
Recommendations to others considering the product:
Definitely recommend.
Excellent Sales CRM
What do you like best about the product?
Freshsales has reduced the number of programs we use within our organization. The ability to track, report and enter in sales activity data is fantastic. The mobile app is a excellent feature that eliminates friction when noting activities for members of our sales team. It has been easy to integrate Freshsales because it makes the entire CRM and sales process more efficient.
What do you dislike about the product?
I would make some changes to the user experience when entering data. The extra step of clicking the a check box or losing what you've entered was something that took some time to become comfortable with.
What problems is the product solving and how is that benefiting you?
Freshsales makes it easy for our sales team to enter in sales activities and as a result has made managing the teams much easier. The additional layer of reporting adds another layer of tools for management.
Your Key To Efficiency
What do you like best about the product?
What I love most about freshsales, is that It gives me so much clarity in regards to all my monthly deals. I know exactly what deals are coming when they are coming in and most importantly how much they are worth!
Another feature which I particularly like is the built-in phone app. Having a start-up, you don't necessarily want all of your clients to have your personal number, everybody wants to separate their personal life from work and freshsales allows you to do exactly that!
Another feature which I particularly like is the built-in phone app. Having a start-up, you don't necessarily want all of your clients to have your personal number, everybody wants to separate their personal life from work and freshsales allows you to do exactly that!
What do you dislike about the product?
I dislike that I'm not able to see my missed calls. These could be important calls that I've missed and eager to call my clients back.
What problems is the product solving and how is that benefiting you?
Freshsales has impacted our work in a positive way by making us more efficient by keeping tracking of our monthly deals.
Recommendations to others considering the product:
The best tool so far we've used as a business and we have even just joined another feature of fresh sales called fresh caller which enables us to make office calls from our phone and we are also able to be online and offline!
Excellent online CRM for Small and Medium Size Businesses
What do you like best about the product?
Immediate Support included. They only issue tickets for bigger problems. Everything else will be answered immediately through a chat option. CRM is very simple and lets you monitor contacts, accounts leads and deals. A better way to organize your business.
What do you dislike about the product?
Because it is simple and easy to use there are not as many changes you can make to views or layouts
What problems is the product solving and how is that benefiting you?
I needed a CRM system for my small business to improve my sales. Which it does.And I wanted something that is less complicated than Salesforce which I used before.
Recommendations to others considering the product:
use the trial time to check if it matches all the boxes
Freshsales is an extra workforce for our organisation
What do you like best about the product?
Most helpful thing about fresh sales is the accountability that they are providing as an employee, people can easily work on time as fresh sales provide timely notifications for tasks also the notes column helps in recalling the conversations held in the past and the actions which are needed to be taken in future.
What do you dislike about the product?
The only thing I dislike is as we cannot see the leads in different columns in the same way we can see the deals, if you can notice the deals are separated in negotiation, new and other stages but when looking for leads after filters there should be a column for unqualified , qualified, inactive, prospect and contacted in a separated .
What problems is the product solving and how is that benefiting you?
Fresh sales helped me to be more efficient and effective as saved time as well as helped in building relationships with my clients as I was always on time. It has also problem solving capabilities as earlier we were not able to properly check employee reporting and their accountability but fresh sales has helped us to make more accountability of our employees and our reporting managers have become happier after using fresh sales as they are now able to easily check their teams and now can make effective decision making and also have been able to increase productivity by allowing quick time plans and always having a real time check over the actions which are taken by the employees.
Recommendations to others considering the product:
Thumbsup. 200% productive
Freshsales is a great tool fro me to keep on top of my prospects and customers.
What do you like best about the product?
The integration with my Office 365 email and calendar is fantastic. By far the best implementation I have seen in any CRM tool. I love the built-in phone. I know when someone opens an email I have sent. The email templates are great and I can keep all my sales materials in one place for easy attachment to my emails. I see all the interaction with a client or prospect in one simple list. The overall implementation of the interface is very easy to follow.
What do you dislike about the product?
I want to change the columns shown in views. I can change the filter but I want to be able to change the fields shown and the order. Have not found an easy way to change that.
What problems is the product solving and how is that benefiting you?
I can keep up with more prospects with the tool. I am saving time making and logging calls. I know exactly when to followup with a prospect and what we talked about.
Recommendations to others considering the product:
Being in sales for over 30 years I don't know if there are too many things that Freshsales can't do. Certainly one of the best CRM tools I have used. Salesforce was too complicated for an organization our size.
Strong sales platform
What do you like best about the product?
Lots of functionality and great communications options with our leads and partners.
What do you dislike about the product?
The accuracy and speed of synchronisation with FreshDesk. Not awful, but could be faster and more seamless.
What problems is the product solving and how is that benefiting you?
Closer communications with our global partner network. Keeping on top of their leads and deals, despite the fact there are circa 150 of them across 50 or so countries. Great platform to tie it all together.
Recommendations to others considering the product:
Get it!
FreshSales Review
What do you like best about the product?
The customizable reports function, chat support quick response, customizable sales campaigns, ability to link to FreshChat and Freshdesk ticketing.
What do you dislike about the product?
When I need to send mails to a specific group, I need to prepare a workflow in order to tag the audience I am targetting. The workflow would only take effect in 30 minute intervals. I don't have an option to do immediate change.
What problems is the product solving and how is that benefiting you?
It helps keep track of previous correspondence. The templates help a lot. It helps us work faster.
Recommendations to others considering the product:
Freshsales allows us to keep track of our customers easily. It also makes it easier to track the potential leads. It's other apps like Freshchat and Freshdesk make it well rounded
Chat support is competent and quick to respond so if you need help with something, they are there to help.
Chat support is competent and quick to respond so if you need help with something, they are there to help.
Very User Friendly
What do you like best about the product?
The most important thing for me is to see sales targets and results which is easily attainable using the reports section of Freshsales. It is also really easy to keep track of your customers progress by using the tasks and follow ups sections.
What do you dislike about the product?
There isn't anything i really dislike, the only frustrating factor may be enough options when trying to auto populate a certain field
What problems is the product solving and how is that benefiting you?
We are constantly solving problems such as sales pipelines, tracking individual sales persons activities and conversion rates of sales and as such we are increasing our conversion rates month on month
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