Freshsales
Freshworks Inc.External reviews
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Freshsales CRM Review - Best ever!
What do you like best about the product?
I like the up-top-date interface the best. Not cluttered and well designed with ability to deep-dive within a click or two.
What do you dislike about the product?
Having used many CRMs in the past which did have several things I did not like (too cumbersome, bad taxonomy or navigation, etc.) - Sugar, InsideSalesBox, SalesForce, Pardot, and various others, I am not sure there is anything I do not yet like with Freshsales.
What problems is the product solving and how is that benefiting you?
Simple and quick management of various pipelines for a small, one-man consulting shop - I have a few and varied irons in the fire, and needed something that allows me to manage the contacts, leads and tracking of everything in a fluid manner.
Refreshing UI
What do you like best about the product?
the UI is clean and fresh, navigation is simple and uncluttered.
What do you dislike about the product?
As a new product, they are still building out some features...but they are executing rapidly and brilliantly so I can't complain.
What problems is the product solving and how is that benefiting you?
Managing the day to day sales process and providing data to other teams for improve lead quality and conversion. Freshsales makes team collaboration easy.
Review FreshSales
What do you like best about the product?
I recently started a new business and was looking for an easy to use but fully functional customer tracking program. I reviewed many products but when I found FreshSales this was the one for me. I have used it for several months now and am very happy with the product, first class....
What do you dislike about the product?
Nothing, this is a good program..........I have no complaints with this product........Would recommend for customer tracking
What problems is the product solving and how is that benefiting you?
Customer tracking and follow up....
Recommendations to others considering the product:
Depends upon your exact needs.........
Great company!
What do you like best about the product?
The Task Reminders and Email tracking are some of my favorite features. We don't use FS to our full advantage yet and have discussed learning more about it. Wondering if FS offers a webinar course.
What do you dislike about the product?
it's hard to easily/quickly find your past call recordings. You have to search through your entire call history to find a call recording to review it rather than simply looking up the phone number.
What problems is the product solving and how is that benefiting you?
Organization of leads/sales cycle
It fits right in!
What do you like best about the product?
As a Project management for a Software company here in Brazil, I needed a platform that could be used along my CRM, and I can tell that the tools from Freshworks are incredible. They work well in a syncronization mode that enable us to keep our Leads coming in and converting while we take great care of our existing customers. There is a transition phase where our lead will turn into a customer and the score system does it a good job on pinpointing the most interested lead. The layout is fresh, like everything in the suite. I can wait to see what´s next. Great work guys!
What do you dislike about the product?
A Dashboard that will give more control of our data is needed.
What problems is the product solving and how is that benefiting you?
Creating and converting new leads.
Perfect CRM
What do you like best about the product?
The simplicity of the interface. I feel that even someone who has never used CRM software before could easily get to grips with how it works without much assistance. It's very intuitive.
I also like the simplicity of uploading and managing CSV files and how contacts link to social media.
And of course, the customer service is outstanding. Any issue resolved hastily
I also like the simplicity of uploading and managing CSV files and how contacts link to social media.
And of course, the customer service is outstanding. Any issue resolved hastily
What do you dislike about the product?
Maybe a few more tutorials/videos of more advanced features
What problems is the product solving and how is that benefiting you?
The organisation and management of lists of contact names and numbers and the opportunity to mass email them.
Freshsales has made this problem much more manageable
Freshsales has made this problem much more manageable
Easy to use
What do you like best about the product?
Easy to use and everything on the front page that I need. I don't have to dig into pages to go where I need to go.
What do you dislike about the product?
I would like to be able to customize it more to my own questions and needs.
What problems is the product solving and how is that benefiting you?
Contact management has become easier and I love the reminders via email.
Recommendations to others considering the product:
Def. get Freshsales. No need to spend a lot more money on another software.
Awesome tool for startups
What do you like best about the product?
Love the simple UI. I personally thought around 15 sales people to use the software.
What do you dislike about the product?
I don't dislike anything. One suggestion would be to able to have multiple owners for a single lead.
What problems is the product solving and how is that benefiting you?
Streamlined sales process. Being a B2C company, we have sales people across cities. Now we can view everything at one place
Recommendations to others considering the product:
Try it out you ll know why
Best Marketing Automation and CRM Software
What do you like best about the product?
We moved from SalesForce to FreshSales and it has proven to be an excellent decision. FreshSales is easy to use, highly customizeable to our business processes, and pulls all our marketing efforts together to provide insights into our target market that we weren't aware of before. Customer service has also been outstanding. Don't waste your time and money with the 'big boys' in this space - they overcharge and give you less value.
What do you dislike about the product?
It can be a little quirky in terms of adhering to the 'rules' of the database and reporting still has a ways to go, but the FreshSales team is quickly making strides.
What problems is the product solving and how is that benefiting you?
We have gone from a marketing database only, to a full CRM that allows us to track specific results of our marketing efforts and provides a way to analyze the 'big data' of our leads, pulling the most active, interested ones to the top.
Best way to convert your leads into customers
What do you like best about the product?
the email templates and lead rating of my potential customers
What do you dislike about the product?
The lack of automatical follow up emails
What problems is the product solving and how is that benefiting you?
Cuts the time I spend on sales
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