Freshsales
Freshworks Inc.Reviews from AWS customer
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Intuitive interface, sales intelligence features that get the work done!
What do you like best about the product?
Built in phone, email tracking, visual sales pipeline, customization options to keep all essential information at your fingertips are my favorite FreshSales advantages. It is a very friendly CRM system that I recommend to everyone!
What do you dislike about the product?
Loading leads from multiple pages can sometimes be slow and even freeze up the system, which then makes you refresh the browser page to go back to page 1. This also is the case with the call log after a phone call. It freezes up and will not let you to type unless you refresh the browser.
What problems is the product solving and how is that benefiting you?
FreshSales allowed me to be more productive and successful in my role!
Work made easy
What do you like best about the product?
time-saving, organised, helps to make followup and the best part is user-friendly
What do you dislike about the product?
cannot call to few countries such as China
What problems is the product solving and how is that benefiting you?
It has made my work very easy and I am able to generate more output using Freshsales. Time-saving and user friendly
Recommendations to others considering the product:
Best service provider. It even has a chat option =where they are available to help you at any moment.
Campaign Member Finance Platform
What do you like best about the product?
The member registry database. Logs and charts to keep you up to date on all members.
What do you dislike about the product?
When updating member's emails I get errors sometimes stating that the emails are invalid or the system will not allow me to save it to the profile.
What problems is the product solving and how is that benefiting you?
Finding a way to see last months financial charts and productivity tracking previously recorded
Recommendations to others considering the product:
Don Petrovich at Professional Legal Documents Services
Freshsales is best for sales opportunity and customer support.
What do you like best about the product?
The best thing about this software is that Freshsales has the ability to track all the activities and link it to the other documents in a more efficient way. The Freshsales has the ability that it provide a lot of resources to help you get the best out of Sales and marketing as we can easily track the every thing. Moreover the customer support is more responsive and helpful. Hence it is the best software because Freshsales keep all of our information of sales and marketing in one place.
What do you dislike about the product?
Freshsales an easily tracks all the sales, marketing, accounts, customer interactions, productivity and much more. But the one problem that you faced is that you cannot get the benefit from all of its features and capabilities. Moreover the price is also a common issue. But to conclude that Freshsales offers a free CRM but there are great limitations to this free CRM.
What problems is the product solving and how is that benefiting you?
The tracking abilities of this software is so great as the CRM of sales and marketing platform’s tracking capabilities. This software always increase your sales, opportunity and customer because it is so simple and seamless. I think that the Freshsales would be suitable for both smaller and larger business.
Freshsales
What do you like best about the product?
I like the tracking features of freshsales. It has made my work easier and I am confident that I would not forget any detail
What do you dislike about the product?
Nothing I can remember for now...........................................................................................................................................
What problems is the product solving and how is that benefiting you?
Keeping up with sales leads and resolving/escalating customer complaints
Must for CRM
What do you like best about the product?
Freshsales provides integeration which is very helpful for the CRM .it is best in the industry.
What do you dislike about the product?
No cons as of now ,but it is little slow
What problems is the product solving and how is that benefiting you?
We are using it for our CRM
Excellent CRM software
What do you like best about the product?
Freshsales is a very intuitive and easy to use CRM. In our company we spent many months testing various CRM softwares including the leaders in this field (like Salesforce for example) but none was as flexible and easy to customize as Freshsales. In fact with Freshsales it was instant love, we modified it extremely easily and fast to suit our specific business model and sales process. No need to compromise, with Freshsales the only limit to the use of this CRM is our imagination. And the support in chat and by mail is super fast and very helpful.
What do you dislike about the product?
I don't really like "unique" fields setup by default. But you can unmake a field unique by contacting support
What problems is the product solving and how is that benefiting you?
Finally we can start our marketing automation journey.
Easy to understand and use
What do you like best about the product?
The functionality is really good and I like tracking all my leads. It cover the majority of the things I do day to day at work and keeps me right.
What do you dislike about the product?
Telephone setting is not great but that could be my internet not freshsales also if you have a Deal and a contact set up for a customer they do not both store the same things. I would like to see the information cross between the two.
What problems is the product solving and how is that benefiting you?
What correspondence team members have had with customers. Keeps track of what conversations you have had with customers
A Great CRM Tool
What do you like best about the product?
Really easy to use, and very intuitive. support have always been really helpful too. Email notifications are really useful as the only person managing sales. Pipeline management and deal registration also really easy to use and track progress of leads.
What do you dislike about the product?
Due to edition purchased don't have access to all features, i.e. some reporting tools. As an SME couldn't justify the more premium version. Not been using for a year yet so am still getting familiar with all features, but at the moment have no complaints really!
What problems is the product solving and how is that benefiting you?
Day to day management of customer accounts is improved. Tracking won deals is easy and reports can be produced. Managing ongoing projects is made easier with regular email reminders etc
Recommendations to others considering the product:
Go for it! Really improves day to day running of sales and ensures staff stay on top of all projects/leads/projects etc. I've barely scratched the surface on all the capabilities of the product!
Change the tool for your business; not changing your business for the tool
What do you like best about the product?
The customization. We came from Hubspot - where we had a bad experience. For us to achieve the outcomes we needed to we would either need to change how we worked or do numerous workarounds. In Freshsales, we could customise the tool to fit our needs.
I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away.
Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.
I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away.
Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.
What do you dislike about the product?
I wish that the number of workflows were not capped in the plans - our current plans is capped at 40, and the next plan at 75. You can get around the limit with an enterprise plan, but it would be nice if the top plan was unlimited.
What problems is the product solving and how is that benefiting you?
We have number of stakeholders in our business and a complex lifecycle. Being able to customise pretty much every field (which you cannot do in Hubspot), we have been able to build a sensible workflow and get useful reporting out of the backend.
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