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Freshsales honest review
What do you like best about the product?
The ease of interface and easy to use CRM makes lead generation amazing
What do you dislike about the product?
More integration with microsoft products
What problems is the product solving and how is that benefiting you?
Lead generation is easy from start to close the deal
Recommendations to others considering the product:
Try the demo and get a feel of the product
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The best CRM tool for small-mid size business
What do you like best about the product?
We did the product comparison before joining FreshSales. After a few months of usage, we are glad to say that we made our wise decision. There's nothing you can find to beat this product indeed.
FreshSales has all the tools we'd like to use, and with a very reasonable pricing package;
Layout and design is very clear and friendly;
Tons of knowledge articles and videos to learn about the product.
FreshSales has all the tools we'd like to use, and with a very reasonable pricing package;
Layout and design is very clear and friendly;
Tons of knowledge articles and videos to learn about the product.
What do you dislike about the product?
Can't think of anything we particularly dislike. If I have to say, I would like to have the agents respond my question sooner. Sometimes, I need to wait for 15 mins to get an answer.
What problems is the product solving and how is that benefiting you?
We were shifting our business model from to customers only to customers and business. With FreshSales, we can track and treat our business customer differently and better.
Simplified Sales and Marketing
What do you like best about the product?
Being able to track where leads are from and see the full history of a lead, regardless of who emailed them.
What do you dislike about the product?
It would be good to be able to have two projects, so we had a board for leads, and another for suppliers for example.
What problems is the product solving and how is that benefiting you?
Keeping on top of leads, ensuring we are engaging with them. Storing info regarding them so we can remember to ask about their holiday, exams etc. Being able to see what conversations a lead has already had with my colleagues easily.
Recommendations to others considering the product:
It works as well as you want it to, if you get into good habits of inputting data and ensuring you keep up updated, it starts to manage you
Great experience
What do you like best about the product?
Cost effective, flexible, great support and does everything I want
What do you dislike about the product?
The interface could be a little better.
What problems is the product solving and how is that benefiting you?
Saved me heaps of time and allowed me to increase my list
FreshSales support rules!
What do you like best about the product?
I love the responsive support when I have an issue!
What do you dislike about the product?
I don't like how some features we require don't exist yet!
What problems is the product solving and how is that benefiting you?
We are solving our scaling issue. We had a custom CRM but operating multiple agents became tricky. We now require less resource to manage our sales team.
Recommendations to others considering the product:
If you need a one stop show for all things CRM use FreshSales!
Amazing support services together with a great product.
What do you like best about the product?
We have been with Freshsales now for 11 months and I am amazed at the support service we get no matter what sort of query we have. The CRM is easy to use, excellent product and very time saving. We are a Company that embraces automation and Freshsales give us this ability.
What do you dislike about the product?
I haven't come across my dislike list yet - it seems to perform well.
What problems is the product solving and how is that benefiting you?
Freshsales allows us to integrate our systems and automate things that we haven't yet got around to. As a tracking tool it is excellent.
Freshsales allows for a quick start
What do you like best about the product?
There is such a great amount in Freshsales that it is difficult to list all the pro's. In any case, just a couple of capacities are expected to begin. Appart from simple accesible menus, rationale selectable channels, adaptable arrangement outlines, pipelines and work process automatization, you should simply transfer your customer information from for example an Excel record and you are fundamentally set. At each progression becoming acquainted with Freshsales I had the option to contact Customer Support by means of visit and was guided relentless during my multi day preliminary. You can even book sveral one on one remote sessions to have every one of your inquiries replied and appeared on screen. The learning database additionally is very efficient with recordings and FAQ's.
What do you dislike about the product?
There is nothing awful I can say respects Freshsales. It's actual, that there is a great deal to take in. To get everything out of all the accessible highlights, there is a precarious expectation to absorb information that inclines towards a little bit of CRM administrational work. In any case, on the off chance that you wanna keep it straightforward, it gives you a chance. Just in the event that you begin to work with more information, more customers, more work processes would it be able to turn into somewhat tyrannical. In any case, that is with each other CRM too.
What problems is the product solving and how is that benefiting you?
To persuade my organizations manager to go with and get Freshsales was exceptionally simple. The day by day satisfaction and energy working with this program appeared in givng extraordinary outcomes in a brief timeframe. Transfer information, make a mailing format, select customers, press the mass email catch and pause. Without further ado you can see who got and opened your mail and furthermore on the off chance that they clicked any connections in email gave. An ideal marker to get your customers exactly when they are likewise web based review your data to development, if that is a technique you want. We are working less forcefully, so realizing that the email was opened is enought to for example catch up with a subsequent mail or whatever you have computerized your work process with. The quit choice for mail beneficiaries automatcally renders that customer as inadequate and won't be exasperates unintentionally any longer. At long last, I simply prefer to state that I just use about 10% of Freshsales potential and get the ideal outcomes. Keep in mind, keep it basic. I am truly anticipating improve certain highlights and methods later on. Also, I realize I can rely on client support again to direct me. Well ordered. I make an effort not to over-burden them, since I myself with a client bolster foundation comprehend the work they make and they complete an incredible showing with regards to.
Recommendations to others considering the product:
Using both Freshdesk and Freshsales to manage our relationships with users and the business opportunities that may arise is the most efficient way to improve our sales effectiveness.
Buena herramienta de CRM, buena relación costo beneficio
What do you like best about the product?
Es una excelente herramienta que está centrada en el cliente, permite ser personalizada con los campos que maneje en su empresa, es muy facil filtrar la información y generar informes y reportes. La opinión que genero es de la versión Garden, no conozco las versiones superiores.
What do you dislike about the product?
No me gusta que no se pueda integrar con MailChimp, esta fue una de las razones por la que elegí la herramienta, a pesar que he colocado el ticket, no me han sabido responder, dicen que ya todo está arreglado pero la respuesta la hacen con un enlace que me lleva a una página donde debo colocar un usuario y contraseña que no me han proporcionado, esta parte tampoco me gusta, la forma de responder a estas preguntas un poco más técnicas. No me gusta que no maneje fecha de cumpleaños, considero que todo CRM debe manejar la fecha de cumpleaños de sus contactos, y esta herramienta no lo permite.
What problems is the product solving and how is that benefiting you?
He logrado centralizar la información del cliente en una sola pantalla (contactos, llamadas, email, tareas), esto nos ha permitido ahorrar tiempo, aún estoy pendiente de integrar esta herramienta con mi e-commerce, me dicen que se puede hacer, pero hasta el momento estoy en el proceso así que no puedo dar más detalles.
Recommendations to others considering the product:
245/5000
They should improve their support area, respond with links, instead of responding directly to the solution. The links go to a page that asks for a username and password that the user does not have, and finally there is no answer about the problem.
Excellent CRM
What do you like best about the product?
Easy to use and amazing tool sets. My favorite feature is the sales campaign email drip feature that can be used to set up email campaigns for certain lead funnels. The pricing for the service beats any other CRM out there.
What do you dislike about the product?
The system could have better organizational tools, such as being able to separate leads into lists/folders. Also, the sales campaign has a limit of 90 days, which could certainly be longer.
What problems is the product solving and how is that benefiting you?
A central location to register all my leads, set them on a funnel email campaign, and ability to set reminders to follow up.
Convenience to track sales in a team
What do you like best about the product?
That with the assistance of the Freshworks team we've been able to have our various sources of leads around populate automatically in FreshSales and track it convenient with our team in terms of turnaround time on sales and conversion rates and earning made by the company.
What do you dislike about the product?
Not being able to answer via FreshSales email tickets in Freshdesk and actually need to start a new email thread in FreshSales to use it's Track and Open functionality. If using FreshSales gave this kind of functionalityy to Freshdesk as well it would over arch all points of contact with our customers. However this isn't a deterrent to our team productivity using both systems.
What problems is the product solving and how is that benefiting you?
Much better tracking on sales and clients and the insights provided via Facebook, Twitter and Linkedin adds a personal touch when required to reach out to clients via those platforms.
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