Freshsales
Freshworks Inc.Reviews from AWS customer
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One of the best CRM tools
What do you like best about the product?
Very easy to use, very intuitive, with a modern user interface and very easy to adapt to the needs of our customers. In addition, the reports produced are very good, customer service is very good and is very well integrated with the same solutions, such as Freshcaller and Freshdesk.
What do you dislike about the product?
I really think you need a stronger search function via email. Also, it would be nice if a basic sales marketing template could be available, because I now have to create a template every time I start from scratch.
What problems is the product solving and how is that benefiting you?
I use Freshsales as my CRM tool for the marketing department. This is where I save all my potential clients, contacts, account data, progress in bidding and communicating via email. All tickets for our customers appear in the account, which is very useful for us when sellers see what is happening in their customer's organization. Freshsales has helped us automate many processes such as lead distribution, automatic tracking of manufacturing tasks, and reserves.
Recommendations to others considering the product:
Regardless of the size of the business, Freshsales can be used by all teams. I can say that it never disappoints me or is not yet available, so the performance is very good. It fulfills central needs almost perfectly: the journey from profit creation to closing opportunities. However, Freshsales is not suitable for companies that need every single aspect of a CRM, as it lacks of some deep functions that only CRM comes with.
5 months of using Freshales
What do you like best about the product?
Easy to use and easy to learn how to use it
Multiple functionalities: calls, mails,
Possibility to link contacts with other contacts or institutions or whatever. It's very convenient to link people.
A lot of possibilities to create reports
Easy to connect with other CRM and transfer data ...
I also liked the Pipeline which is very easy to use: easy to change state, to put alarm or important tasks: easy to prioritize
Possibility to register your phonecall to be able to remember in the future what you were talking about or what you discussed. It is very helpful to redact the note after every call.
Multiple functionalities: calls, mails,
Possibility to link contacts with other contacts or institutions or whatever. It's very convenient to link people.
A lot of possibilities to create reports
Easy to connect with other CRM and transfer data ...
I also liked the Pipeline which is very easy to use: easy to change state, to put alarm or important tasks: easy to prioritize
Possibility to register your phonecall to be able to remember in the future what you were talking about or what you discussed. It is very helpful to redact the note after every call.
What do you dislike about the product?
not that much I didn't like. Maybe the fact that connexion with Gmail wasn't working that well two years ago when I was using it.
it could be nice to have other possibilities such as create and send a newsletter from the CRM
it could be nice to have other possibilities such as create and send a newsletter from the CRM
What problems is the product solving and how is that benefiting you?
Efficiency in my daily working day.
Don't forget a task or to recall someone or to send an email
Don't forget a task or to recall someone or to send an email
Recommendations to others considering the product:
It is an easy-to-use CRM that gathers different functionalities such as CRM, email tracking, outbound call tracking...
Prices aren't that expensive for a small or medium-sized company. If you don't have the budget, you can use it with free access which is already very useful.
Prices aren't that expensive for a small or medium-sized company. If you don't have the budget, you can use it with free access which is already very useful.
Great CRM and Bulk Emailing Platform
What do you like best about the product?
It's a great tool to track and manage people who I am marketing to. If you have a database of people that you want to contact and track, it's one of the best and simplest tools out there, very smart, very easy to use. Lead score customization makes life a whole lot easier and the automation tools and sales sequences are great for bulk actions and messaging. The best features are it's automated workflows which is easy to setup and basically makes things easier and more efficient so there's less manual work that needs to be done on your end. Also, the bulk email feature is topnotch and though there's a limit of 2000 emails (on the highest plan), that is more than sufficient to get your message across to the people you are marketing to.
What do you dislike about the product?
Biggest issue with it is that if you are used to dealing with sizable databases, there is no way you could filter out just the duplicate ones. So it is possible that you send out the same message twice which is problematic if you have a lead base of 1000 or more.
What problems is the product solving and how is that benefiting you?
Lots of sales conversions! I am able to market myself with the bulk email send out, tracking the metrics of those and people, through my messaging, are able to know about what I do and what help I can provide so they come in and work with me!
Recommendations to others considering the product:
It's cheap and it does the job with your peace of mind intact. It's actually the easiest to navigate and familiarize yourself with.
Intuitive interface, sales intelligence features that get the work done!
What do you like best about the product?
Built in phone, email tracking, visual sales pipeline, customization options to keep all essential information at your fingertips are my favorite FreshSales advantages. It is a very friendly CRM system that I recommend to everyone!
What do you dislike about the product?
Loading leads from multiple pages can sometimes be slow and even freeze up the system, which then makes you refresh the browser page to go back to page 1. This also is the case with the call log after a phone call. It freezes up and will not let you to type unless you refresh the browser.
What problems is the product solving and how is that benefiting you?
FreshSales allowed me to be more productive and successful in my role!
Work made easy
What do you like best about the product?
time-saving, organised, helps to make followup and the best part is user-friendly
What do you dislike about the product?
cannot call to few countries such as China
What problems is the product solving and how is that benefiting you?
It has made my work very easy and I am able to generate more output using Freshsales. Time-saving and user friendly
Recommendations to others considering the product:
Best service provider. It even has a chat option =where they are available to help you at any moment.
Campaign Member Finance Platform
What do you like best about the product?
The member registry database. Logs and charts to keep you up to date on all members.
What do you dislike about the product?
When updating member's emails I get errors sometimes stating that the emails are invalid or the system will not allow me to save it to the profile.
What problems is the product solving and how is that benefiting you?
Finding a way to see last months financial charts and productivity tracking previously recorded
Recommendations to others considering the product:
Don Petrovich at Professional Legal Documents Services
Freshsales is best for sales opportunity and customer support.
What do you like best about the product?
The best thing about this software is that Freshsales has the ability to track all the activities and link it to the other documents in a more efficient way. The Freshsales has the ability that it provide a lot of resources to help you get the best out of Sales and marketing as we can easily track the every thing. Moreover the customer support is more responsive and helpful. Hence it is the best software because Freshsales keep all of our information of sales and marketing in one place.
What do you dislike about the product?
Freshsales an easily tracks all the sales, marketing, accounts, customer interactions, productivity and much more. But the one problem that you faced is that you cannot get the benefit from all of its features and capabilities. Moreover the price is also a common issue. But to conclude that Freshsales offers a free CRM but there are great limitations to this free CRM.
What problems is the product solving and how is that benefiting you?
The tracking abilities of this software is so great as the CRM of sales and marketing platform’s tracking capabilities. This software always increase your sales, opportunity and customer because it is so simple and seamless. I think that the Freshsales would be suitable for both smaller and larger business.
Freshsales
What do you like best about the product?
I like the tracking features of freshsales. It has made my work easier and I am confident that I would not forget any detail
What do you dislike about the product?
Nothing I can remember for now...........................................................................................................................................
What problems is the product solving and how is that benefiting you?
Keeping up with sales leads and resolving/escalating customer complaints
Must for CRM
What do you like best about the product?
Freshsales provides integeration which is very helpful for the CRM .it is best in the industry.
What do you dislike about the product?
No cons as of now ,but it is little slow
What problems is the product solving and how is that benefiting you?
We are using it for our CRM
Excellent CRM software
What do you like best about the product?
Freshsales is a very intuitive and easy to use CRM. In our company we spent many months testing various CRM softwares including the leaders in this field (like Salesforce for example) but none was as flexible and easy to customize as Freshsales. In fact with Freshsales it was instant love, we modified it extremely easily and fast to suit our specific business model and sales process. No need to compromise, with Freshsales the only limit to the use of this CRM is our imagination. And the support in chat and by mail is super fast and very helpful.
What do you dislike about the product?
I don't really like "unique" fields setup by default. But you can unmake a field unique by contacting support
What problems is the product solving and how is that benefiting you?
Finally we can start our marketing automation journey.
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