Freshsales
Freshworks Inc.External reviews
1,212 reviews
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What Freshsales does for my business
What do you like best about the product?
I like how it streamlines the entire sales process and has the ability to be flexible through custom fields so that the application aligns with your company.
What do you dislike about the product?
I dislike that you cannot create custom colours so that the freshsales application matches my company colours.
What problems is the product solving and how is that benefiting you?
Freshsales allows you to save time on manual admin work. It has the ability to auto log calls and emails so you can focus on selling. It also has a key feature which can pull up the leads linkedin, facebook, and twitter which gives me the ability to put a personal touch on things.
Recommendations to others considering the product:
To those still using excel spreadsheets... this is a huge opportunity for you to grow your business. Freshsales really does streamline the entire sales process for you and keeps you organized and on top of your game.
SalesForce to Fresh Sales
What do you like best about the product?
Fresh Sales has twice the amount of features than Salesforce and the difference in support is astronomical! Also the staff at Fresh are the most helpful people you could wish to work with!
What do you dislike about the product?
I struggle to find an issue with he system having used it for the last 4/5 months however one suggestion would be to be able to make the telephone calls through an ipad.
What problems is the product solving and how is that benefiting you?
Fresh allows our team of 14 telesales staff to keep upto date on any contact our clients have had with the business. Whether this be via email/telephone or notes.
Recommendations to others considering the product:
Ensure your interenet strength is up to standard before using the VOIP - Fresh support will help you with this!
Solid platform, great customer service
What do you like best about the product?
Customer service from everyone has been fantastic. In particular Vidhya Lakshmi, Joseph Preetham and Kenneth Joseph.
Thanks team, I look forward to growing our business moving forward.
Thanks team, I look forward to growing our business moving forward.
What do you dislike about the product?
Still a new platform so there are some developments and integrations that are yet to happen (i.e. Xero and MYOB). I'm confident with time these will be pushed through.
What problems is the product solving and how is that benefiting you?
Sales pipeline management. More visibility over
Freshsales
What do you like best about the product?
Freshsales makes it incredibly easy to automate the tasks that our sales team encounters every day. From keeping up with old contacts, to importing and updating new leads, we've always been able to quickly control and delegate the sales efforts of our team with Freshsales.
What do you dislike about the product?
I appreciate Freshsales effort to introduce email marketing campaigns but I believe that there is still some room for improvement from a use-ability standpoint.
What problems is the product solving and how is that benefiting you?
FlashFrame has struggled since its inception to market its services, wading through a complicated marketplace with an eclectic group of contacts to find potential buyers and navigate strange relationships . Freshsales's endless customization has enabled us to sift the noise and easily manage contacts with complicated accounts and an ever changing group of contacts.
Recommendations to others considering the product:
There is a lot of customization in the early stages to develop the CRM models and how you'll share. While its important to not get overwhelmed with all of the features, its also still quite easy to make changes further down the line so don't be too worried about making any 'mistakes'.
Great UI - Includes Necessary Features
What do you like best about the product?
Out of the box, easy to use CRM. Live customer support.
What do you dislike about the product?
Nothing so far, but I haven't tested all the features.
What problems is the product solving and how is that benefiting you?
Tracking e-mails, managing sales pipeline, keeping records of conversations.
Great UX, simple and powerful Segment integration is why I love Freshsales
What do you like best about the product?
After considering multiple CRM tools and having worked with SalesForce in the past we decided to go with Freshsales, and we are very happy with the decision. We are a small company, and we don't have time to do custom integrations or to train our team on complex tools like SalesForce, so Freshsales easy-to-use UI, their Segment integration, and affordable price are the main things that make the tool perfect for us
What do you dislike about the product?
I'd like to see more tools for customer success to help us maintain our existing customers happy. Automated emails similar to customer.io and Intercom would be great as well.
What problems is the product solving and how is that benefiting you?
Sales and customer success
Worth trying! Freshsales is definitively an excellent CRM tool at a very affordable price.
What do you like best about the product?
I used Microsoft Business Contact Manager (BCM) for years… just because it was included with my Microsoft Office license. I bought a new computer a couple of months ago and I experienced that my Microsoft Office license wasn’t supported on this new machine and that BCM had been discontinued.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
What do you dislike about the product?
I would love to have the ability to generate PDF reports.
What problems is the product solving and how is that benefiting you?
No need to synchronize my data between my computer and my smartphone. I always have access to all my data and I can update them from any device. The app is just perfect!
Recommendations to others considering the product:
You can start with the free edition (Sprout) and consider to upgrade to another plan later if you are looking for additional features available in the other plans.
Freshsales is awesome!
What do you like best about the product?
Freshsales is truly a pleasure to use. We moved from Salesforce to Freshsales. It is easier and less time consuming to manage relationships with our pipeline and customers. The built in phone and email is amazing. I particularly like the Segment integration. We can pull in all sorts of product usage information into the CRM.
What do you dislike about the product?
There is nothing I dislike about Freshsales. I recommend starting a free trial to see for yourself.
What problems is the product solving and how is that benefiting you?
It is easier and less time consuming to manage relationships with our pipeline and customers.
Fresh sales has improved communications and ability to conclude sales with ease.
What do you like best about the product?
Activity reports and ability to attach files
What do you dislike about the product?
no dislikes as yet. Cannot complain about the price as use the free version.
What problems is the product solving and how is that benefiting you?
Sharing of information and accountability
An extremely reliably and responsive user experience
What do you like best about the product?
Freshsales has an extremely reliably and responsive user experience across web, iOS and Android app. It is highly configurable and integrates will with other services like google apps calendar, google apps mail, and freshdesk. We have integrated their APIs into our app as well - to capture customer data directly into the CRM. The flexibility in generating all kinds of report is simply mind blowing. With the recent addition of the ability of attaching files via their web app, they have satisfied all the possible scenarios that we face in maintaining customer relationship.
The timeline feature which shows interactions with a lead/customer is simple awesome - it gives a quick overview of our history with the lead/contact till now.
The timeline feature which shows interactions with a lead/customer is simple awesome - it gives a quick overview of our history with the lead/contact till now.
What do you dislike about the product?
Wish they would make file attachment/viewing and call logs on their android apps as well. Waiting for them to implement "customer visit log" in their web app timeline
What problems is the product solving and how is that benefiting you?
At Ergoptix, we are a manufacturer of dental loupes and dental LED headlamps. Our customers are dentists - who themselves are entrepreneurs in their own right. So conversion requires multiple visits and communications. Freshsales helps keep our sales team organized - appointments, tasks, lead score all help us ensure that we never drop the ball in following up with leads.
Recommendations to others considering the product:
Go for it! it will help keep your sales team organized and keep chaos out of your life.
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